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La première chose dont les travaux rendant inaccessible l'accès à l'hôtel lors de ma venue, mais ça l'hôtel n'y est pour rien. Par contre, quand on appelle pour trouver un conseil pour se garer, la réponse à été ”cherchez dans le quartier”, merci du conseil, je n'y avait pas pensé. Dans les chambre, en tout cas la mienne, on sent bien un petit manque d'entretien, le plan de travail qui bouge, les plaintes dans la salle de bain... Le petit-dejeuner est, ordinaire, : café, viennoiseries, quelques fromages, œufs brouillés et jus de fruit industriels. Ha si, une petite chose, prenez soin de votre personnel de ménage et mettez une brossé dans les toilettes, cela rendra leur travail moins ”desagreable” à cet endroit.

Absolutely stunning hotel modern French design. Location even better. Superb stay with access to pretty much everything you want and desire. Our room was fabulous very good character and the pool very nice. Safe parking for our Motor Car with excellent members of staff to help you throughout. In the morning the breakfast service is again delicious and well supplied. The hotel is very ambient and offers selection and seclusion whilst dining. I really like this. Staff exceptional, very helpful and pleasant. Highly recommended especially for stop overs whilst travelling across a brilliant country.

Let’s get the good points out of the way first. The reception staff were lovely and very helpful, the location is great for seeing Metz and it has free parking… I booked this hotel for one night without my usual diligence and research, I got what I deserved! After being directed to the local free parking and negotiating the tight entrance ramps I was less than comfortable with the surroundings. It seemed that the car park wasn’t very secure, litter strewn on level -1 and seemingly used as a toilet. This was reinforced by the stairs to ground level which required the holding of breath, it really was that bad. As above, the welcome from staff was great but on exiting the lift to our room on the first floor (106) there was an unpleasant odour. The room was a decent size, a bit sparse, very warm with one portable fan but the real issue was the carpet. Black stains that looked like ground in dirt or gum and other dubious looking stains in several other places. The bathroom was clean but the rail and attachment to hold the flexi shower head was missing from its mountings. The separate toilet was in a small cupboard just inside the door, again it was clean. The entrance lobby had what looked like long-standing cobwebs above head height, I’m guessing that the spiders are permanent guests. The bed was averagely comfortable and the linen clean. The wall paper appeared damp above the skirting boards and was discoloured. It isn’t the cheapest Metz option and really was presented poorly, there isn’t an excuse in a modern city for low standard accommodation like this.

As a Technical Manager, I would like to share my experience staying at the Mercure Metz hotel during a recent business trip. The hotel not only impressed me with its cleanliness but also stood out for its exceptional service and incredible food options. The combination of these factors made it an excellent choice for my stay in Metz.

Given the fact my Airbnb did not work out due to a late train arrival, I was grateful that this hotel was open. When viewing the price, I thought it would be a dump. To the contrary, this is by far the cleanest hotel I have ever seen, and I've been to some very expensive hotels that were filthy. In addition, my French is not very strong, especially at 1:00am in the morning, but the gentleman at the front desk managed some English and we understood each eachother. Glad I got to stay.

This is a lovely old hotel (above the main door in the stonework it says the royal hotel) an easy walk from the train station. Decor is lovely. There are extra sitting rooms downstairs and self serve tea and coffee is provided. Room was spacious for an Ibis, large bathroom, very comfortable beds and quiet. Breakfast was a bit chaotic, I don't think there were enough staff to cope with the number of guests, everything from food to cutlery kept running out. Loved the yoghurt and fruit but everything else was very carb heavy but that is probably my taste rather than French. My only problem was the house keeping lady. We had asked if we could stay an extra 30/60 minutes so we didnt have to hang around the train station and were told no problem the night before, yet at 1210 there was banging on the door and this angry lady was saying get out you leave, she would not listen to me, possibly a language issue but there was no mistaking the angry face. Maybe she should concentrate on the mouldy bathroom, unfilled soap containers and missing towels before she is rude to guests?

Tout était parfait et au top 👌 Excellent accueil, personnel très sympathique, ménage également Literie parfaite Très bien mangé au restaurant de l’hôtel Nous avons passé un excellent week-end en famille 😃 Nous reviendrons sans hésitation 😛 Encore merci 😋

Yes, of course, at the entrance is ”Ibis”. Yes, the lady at the reception welcomes us friendly. Yes, the bedroom is a real, fine Ibis bed. Yes, breakfast fully meets the expectations - even the lothringic national fruit, The Mirabelle is presented in confectionery. No, the willhelminic construction has come full in the years and urgently requires general rehabilitation. No, the lift is not useable for claustrophobes. No - the French vowed word ”soignez les détails” certainly does not apply here. And no to stam customers: The ”Welcome Drink” is applicable per room, we are told. So A cola in two glasses for 2 people. That's really never happened to us. We thought , that would be a joke - NO, that wasn't. Generally, the hotel situation in Metz does not seem easy, but the good location of this hotel ...

This is one of my favourite hotels as I drive from France to Sweden with my dogs. Lovely staff that always go out for their way to make the stay enjoyable and even let me have room service really late in the evening, when I was tired after a long day of driving, and it normally was finished for the day. They speak good English. But the BEST with this hotel is the beds!! If I could sneak one home with me I would. ;) Super comfortable and lovely fluffy duvets and pillows in spacious rooms with complementary water and coffees and tea. The rooms are spacious. My dogs and I will be back! :)