"There’s a receptionist who was very nice, she helped us with our luggage before we checked in and even after we checked out. She’s very friendly and also professional! About the room, it’s good overall with the price. Everything was totally fine to stay there for a short trip!"
"Staff were amazing!! Can’t thank them enough for guiding us along this trip.
Sadly the room was not up to standard,
Really disappointed with the bathroom, silverfish in the sink and bath, shower was unusable due to clogged trains, beds were clean. Room included iron and board alongside other little amenities.
General hygiene of the hotel was great, downstairs was beautiful, although we didn’t eat/ drink from the bar and restaurant it did look very nice.
View was beautiful but would’ve been nicer if the windows were clean and hairless."
"Clean and comfortable. Very serene location. Will come back again"
Very Good
9 reviews
8.7/10
1 night
From PHP 6,397
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"For a single room with a double bed, it was really good value - comfortable, clean and not cramped. This room had a view of the picturesque castle. Service was friendly and helpful. For a three star hotel of vintage decor and architecture, it was pleasantly lit and not dingy and dark. A very convenient location - just a few minutes walk to the castle, the restaurants and other amenities. Will definitely consider booking here again."
"Their waiters were easy-going, but they smelled a smell before walking to the corridor and entering the room. Fortunately, we lived in G/F because there was no elevator. Fortunately, the hot water in the bath was hot enough."
"This hotel was very modern, when we arrived the service was amazing, the staff were super helpful. The rooms were so spacious so perfect for two girls who came for a concert! Couldn’t fault it and highly recommend."
"The hotel is smart and well located for Cardiff city centre and the castle.
Situated in an old arcade, the layout is a little confusing, but the room was very comfortable and the staff extremely helpful."
"We stayed in Future Inn Cardiff for the first time and had a great time there. The room was large and good for our family of four. The location was fantastic and well connected to city centre. Staff were very friendly and helpful. The price was right and finally the included breakfast was really proper and fantastic. Thank you."
"Great location, 5 minutes walk to major commercial areas / high streets / Cardiff Market. Bus stops nearby.
Room is small & basic but very clean, hot shower and fully air-conditioned (cooling and heating that guest can have full control on temperature setting)"
"The only reasons I gave 4/5 stars for service was the self service hot beverage station and making your own toast. Order their specials better, however, this time my poached eggs were not soft. Excellent wine and excellent bar lunch which they allowed us to eat in the restaurant which was a bonus. I love this location. Walks through the wetlands and to Penarth and easy links to Barry Island. Spa brilliant and the quiet area next to the gym brilliant for reading"
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9.3/10
Great
拔拔記Undeniably, the location of the hotel is perfect as it is very close to the Cardiff Castle and the city center, only few minutes to there. The hotel also provides carpark with a reasonable charges. The staff is friendly, except that when we requested 2 more pillows, the staff questioned us why we did not take the spare pillows in the wardrobe where he didn't realize that those pillows were taken by his colleague who took them to set up 2 sofa beds for us. We explained this to him but it appeared to me that he was very impatient and impolite and cut the line. At last, of course the staff did not follow up.
Same as other advise, the hotel really needs renovation as the decoration and fittings are old and outdated.
GGuest UserI recently stayed at the Leonardo Hotel and, unfortunately, my experience was less than satisfactory. While the room was clean and well-presented, the noise levels were unbearable. Throughout the night, we were disturbed by the sounds of voices from the adjacent rooms and the floor above us was consistently creaking as guests moved around.
When I mentioned these issues to the receptionist during checkout, I was disappointed by the lack of response or apology. Overall, this affected the quality of my stay significantly, and I do not intend to return. Based on my experience, I would not recommend this hotel.
GGuest UserFriendly and slick service at Reception on arrival with an excellent central location.
Despite the busy and lively surroundings the sense of calm and quietness is remarkable and provided two very good nights of sleep on a weekend when the nearby city night life was buzzing.
Great stay.
RRevival Llocation is just nearby cental train station. It is really convenient for visitors to stay. The room is really clean and staffs are fantastic helpful
CCaitlin KleinBooked for one night for a last minute interview, beds are quite uncomfortable, and it’s not great being in a room with a window view of the lobby and gym. Room is nice and clean. We were given points because we were disturbed when showering as the steam set off the fire alarms. Doubt I will book with the Hilton again to use those points. It’s fine for a one night trip.
GGuest UserI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
GGuest UserI would like to recommend this hotel. The reception service is extremely kind and friendly. I contacted them when I lost my stuff and then they immediately do found it for me. Lovely service, good location and cheap price.
TThismorningiwokeupinI stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.
GGuest UserWe arrived at Cardiff Central by train, which is 15mins walking to this Premier Inn. It was very welcoming and staff friendly, rooms clean, with as much tea and coffee, which you took from the travellers store at the main entrance. My only gripe is as I have dietary requirements, They couldn't cater for them and had to make do with what was on offer. No gluten free food at night, Only what I would call general burgers, lasagne, steak battered fish and chips. Only veg on offer was peas. In this day and age Hotels need to cater for a variety of people's health conditions. Vegan/vegetarians are not Gluten free or Ibs sufferers or Celiacs. Which are complicated problems. It would be helpful if they offered something which could be adapted. .
AAnonymous UserNice and spacious. Check in and out were very simple and easy. I love everything about it. Very close to city center and within walking distance. Worth every penny spent on it. Would recommend it to anyone
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