Golden Parnassus Resort & Spa - All Inclusive (Adults Only) Reviews

As I arrived and was allocated my room, I soon after had to go back to reception as the room smelt of damp was terrible, I was given another room which smelt slightly better but could still smell damp, rooms outdated brown water coming from sink taps and from the shower, no towels in the room, pictures from the website looked nothing like the room I received, only one lift working later to be informed that the lift hasn't been working for six months, when I asked the concierge what makes Golden Parnassus a 4* hesitated and informed me that work still needs to be done, and maybe my expectation was a bit to high. Outside bar was been completed days after I arrived, and then when completed only played elevator music which could not be changed as it was standard on usb stick very disappointed, only one part of the pool was illumined at night which seemed dangerous, not enough poolside umbrellas for protection from the sun. One evening I went for dinner and asked for a cup of hot water to be told by one of the waiters he couldn't get me hot water as he can only get hot water in the mornings in which I had to speak to someone more senior, as I didn't understand why I couldn't have a cup of hot water in the evening. Apart from morning pool exercise no other activities was available, Mexican night no holiday maker participation. Restaurant servicing from chipped plates and cups, poor standard of food this is not the standard I excepted for a 4* resort. The fact that I had to spend more money and stay at a different resort (The Grand Oasis) leaving my friends to stay at Golden Parnassus which then on set my anxiety by being alone. The positive thing I will take for this hotel is the staff (Oscar breakfast waiter his energy in the morning was infectious) also bartender Ricardo for poolside bar when it was completed made me felt welcome when I came to the bar. I have travelled the world and by far this is the worse hotel I've stayed at.

There were no towels in the room, so I told them to leave them so they could come in when I wasn't there, but when I went out, there were no towels. When I inquired, the staff said they were busy. He then gave me a handkerchief and a small towel. The water smells and the towels are dirty. Employees do not know information about the restaurant

old facility but clean, delicious dinner, worthy

The beach is nice and pretty, but the facilities are too old. However, it seems okay for the price.

The room is big, but you can't see anything from the second floor of the bay view room. The sea view is good from the third floor and above of the sea view room, with a large balcony. Food and drink are all included, but it's okay if the requirements are not too high. The beach bar is very good, the Japanese restaurant is not good, not even Wa*****, and the Rib Eye in the steakhouse is great. If you have money, you should live in a high-end hotel. If you want to save money, this hotel has a good price-quality ratio and is cheap!

At first they were nice but we had problems because they wanted to charge us 200 dollars more

Very ugly pillows. You do not rest. Few rounds on the beach to offer drinks. Generally good.

I liked the hotel although it is small and some restaurants were closed it was good, the breakfast is not that rich but the snacks and dinner are delicious, the service from all the staff is excellent, highlighting Martin from bellboy, Moisés and Fermín from the bar from the pool, incredible!

Friendly front desk / Good sea view / There are several restaurants, but there are not many of them open in the morning and afternoon, so there are few options / It wasn't too uncomfortable because I didn't expect much because the building was old / Hot water worked well / Cost-effective all-inclusive /

Let’s talk about the good things first: 1. Good value for money 2. Good location 3. The service of some employees is okay Then I complained about the bad things: 1. There was a problem with the air conditioning and the temperature never went down. Later, I changed the room and it improved. However, the first time the front desk asked me to check out at 11 o'clock and check in at 2 o'clock, which was completely inappropriate. It's their problem to think about 2. The new room was actually opened to other tourists the day after I checked in. They opened the door and came in while I was still sleeping. Then I called the front desk without a single apology. 3. I was told to ask for a bracelet when checking out, otherwise I would be fined 100. I didn’t explain it clearly when I checked in. Later I went back to the room to find it myself. 4. The food quality needs to be improved and the freshness is not enough. 5. The overall service awareness of employees is very average This is the worst stay experience I have ever had. If you don’t care about the experience and just want to enjoy the sea and beach, then you can stay. Otherwise, I advise you to choose other hotels.

If you're expecting a superlative five-star hotel, you might be disappointed, but if you can book at an all-inclusive and cheap price, you'll be very happy. The air conditioning and facilities in the lobby felt old-fashioned, and the Wi-Fi was weak at times, but the location, pool, and beach view made up for it.

First trip to Mexico, was expecting a higher standard for a 4* hotel, from check in where my girl friends and I had to change rooms, constant smell of damp in the rooms, no towels in my room, lift has not been working for nearly a year, so waiting on one lift, food standards poor, outside bar was been decorated as we arrived, and then when completed played elevator music, nothing lively ,brown water coming from sink & shower. Chipped plates & cups, was informed by a waiter that I couldn’t have a cup of hot water during dinner service. Only entertainment was pool exercise, Sixties bar where no entertainment apart from dance floor and pool table. Pool not lit at night, so be careful if you’ve had a few drinks in the evening. Not enough umbrellas for protection from the sun.No fridge in rooms I have travelled the world and without a doubt this was the worse place I’ve ever stayed. That I had to leave and check into another hotel. And to be told our standard was too high. Best thing about this place is the staff, Carlos breakfast waiter great energy, and Ricardo & Rebecca bartenders.

We were really disappointed by this hotel for a number of reasons which I have tried to summarise below: 1. The food - probably the biggest disappointment, the food was not up to scratch. Breakfast and lunch were a major disappointment with limited and repetitive options. There were a few restaurants which when we arrived we were excited about. The seafood/pasta was really nice, steakhouse wasn’t bad but the Asian (sumo) was one of the worst restaurants I’ve been to. We were made to share a portion of the starter if you ordered the same starter and the the food there was cold and very poor. Shangria was also very poor and for some reason made me swap my sliders for trainers - it wasn’t fancy enough to insist this at all. As an all inclusive you should be able to have as much food as you want but you were limited to a set menu at each restaurant 2. Upkeep/maintenance - as you can see from the photos, the place is very run down and needs refurbishment everywhere. Mould in a few areas spotted, lift didn’t work the whole time and it just looks and smells old. Sixties bar is also outdated and could be greatly improved with pool tables with no lean on them, new flooring and things such as dart boards to spruce it up 3. Entertainment - this was largely non-existent. There was a bingo game every day which was the same and sometimes you had to pay for! There was a “quiz” which was half-arsed and again the same every day (a film quiz on repeat) . Other than these two, karaoke and tequila volleyball, there was no other entertainment 4. The beach towel hut! We were told we would have a fresh beach towel for us daily but this was a disgrace - the staff were so unfriendly and we had 3 days where they didn’t have towels ready for us. They were also very tight on lending them and very anal about the towel card - one day someone by the pool fainted and they wouldn’t even spare a beach towel to use as a damp / cold compress to help them 5. Our room and supplies - we were disappointed when we checked into our room to not have shower gel, what I would say is a basic of a hotel, especially in a 4*. On check in we were upgraded to an ocean view suite from a lagoon suite. This was a nice surprise but in reality the room was average quality and pretty standard. On a separate note - worthwhile to say that this is our first time in Mexico and we are very unlikely to go back. Excursions are expensive for what they are and in general Mexico wasn’t as luxurious as we thought. For the money we paid, we could have got such a better experience in Europe. For completeness, would like to say there were a couple of good things about the hotel 1. The beach / ocean view - was stunning to be fair and the best part of the hotel 2. Service - at breakfast and lunchtimes, the staff do try to create a positive environment and are friendly and helpful

The Golden Parnassus Resort in Cancun, a medium sized all adults resort is great! The beach is about the best on the Canucn Hotel strip, and the staff is great and attentive! The all inclusive food and beverages are excellent! Though this property is a bit older now compared to other newer and larger resorts on the strip and could use a little "touch up" - it is well worth booking. You'll have a great time!