Business Hotels in Bilbao

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

Hotel is well located, close to the Guggenheim and a short walk from the old town. The room was very nice, very clean and comfortable. Very good value for money.

Decent location, clean and sizeable room with a shower separate from the toilet, very nice staff (mainly Franco from Argentina) with great English willing to explain everything to do in the city.

This is my third stay. The hotel is OK, the service is OK, and the location is good, basically in the center of Bilbao. I will still consider it when I come for business trips in the future!

Hotel location is simply the best. You can reach old town by 2 min. walk. Good metro and bus connection to Airport. Comfortable and Fitness Center available which is plus.

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

The hotel is great. Now buying here is complicated. I asked for extra bed and paid for it. When I arrived at it the room n could have extra bed. I still had two beds above when I asked king size. I don't even know where to complain about this??

Blindly selected hotel, not bad Service: polite, warm Parking: no own parking lot, you can park in a nearby public parking lot after unloading your luggage at the hotel, it costs about 20 euros until the next day, which seems to be a common situation for local hotels;

Hardware is all fine and staff are friendly, but the ability for them to understand English is harder than I thought. If you need to book a taxi to airport or something crucial in terms of timing, better double check. Also, they got a nice small kitchen with disherwasher and washing machine. They provide all detergents for both. However, they don't have basic salt, pepper and edible oil. Microwave is nice and quick to have.

The hotel has a unique and novel design, and the front desk service is good. However, the reception process is slow and there are few elevators, which is a bit inconvenient. Sometimes you need to wait. Overall, I am quite satisfied with my stay.