Aston Sidoarjo City Hotel & Conference Center Reviews

Response from Property: Dear Nami Nasz,Warm Greeting from Aston SidoarjoThank you for taking the time to share your feedback. We're glad to hear that you found our services satisfactory, our team works hard to ensure every guest feels welcome and well cared for.We appreciate your honest comments regarding our location. While we understand it may not have met your expectations, we hope the comfort of our facilities and the hospitality of our staff helped make your stay enjoyable. Your input is valuable and helps us continually improve the guest experience.We hope to have the opportunity to welcome you back in the future. thank youWarm regards,ASTON Sidoarjo City Hotel & Conference Center

Response from Property: Dear Almohanna,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Sidoarjo City Hotel & Conference Center

Response from Property: Dear Our Valued GuestFirst of all, I would like to say thank you for choosing ASTON Sidoarjo City Hotel & Conference Center as your accommodation duting your activities in Sidoarjo. Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Related to our location is not in the commercial area, please be informed that our location actually in the residential area and near to the commercial area. Moreover, We are thrilled that you loved your experience especially for our service; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Best regards,David E. SusantoGeneral Manager

Response from Property: Dear Winanda Rheza Pramudita.. Thank you for being trust and stay with us Aston Sidoarjo City Hotel & Conference Center and for taking the time to share your stay experience with us, We are glad to know and hear that you are happy for staying with us We make sure that every detail of the suggestions and advice that has been given is very useful and valuable for the development and improvement of our services at any time. Hopefully we can always provide the best services to fulfill your expectations and all of our guests without exception. We really hope to be able to meet again soon. Best Regards Aston Sidoarjo City Hotel & Conference Center Management

Response from Property: Dear Sister Stellaasisi, Thank you for taking a little time to give a positive assessment to ASTON Sidoarjo. We are happy that you have had the best experience and service when you were with us. We hope to see you and your family again on another special occasion. Warm regards, David E. Susanto General Manager

Response from Property: Dear JeffLim,Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center and for taking the time to share your stay experience with us, We are glad to know and hear that you are happy for staying with us. We make sure that every detail of the suggestions and advice that has been given is very useful and valuable for the development and improvement of our services at any time. Hopefully, we can always provide the best services to fulfill your expectations and all of our guests without exception. We hope to be able to meet again soon. Best regards Aston Sidoarjo City Hotel & Conference Center Management

Response from Property: Thank you christian888 for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center and for taking the time to share your stay experience with us, We are glad to know and hear that you are happy for staying with us.We make sure that every detail of the suggestions and advice that has been given is very useful and valuable for the development and improvement of our services at any time.Hopefully, we can always provide the best services to fulfill your expectations and all of our guests without exception.We hope to be able to meet again soon.Best regardsDavid E.SusantoGeneral Manager

Response from Property: Dear Guest UserFirst of all, We would like to say thank you for choosing ASTON Sidoarjo City Hotel & Conference Center and writing the reviews related to our service. We’re sorry your experience didn’t match your expectations and currently We are looking into this issue and hope to resolve it promptly and accurately. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. We are look forward to welcoming you in ASTON Sidoarjo City Hotel & Conference Center.Best regards,David E. SusantoGeneral Manager

Response from Property: Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center and for taking the time to share your stay experience with us, We are glad to know and hear that you are happy for staying with us.We make sure that every detail of the suggestions and advice that has been given is very useful and valuable for the development and improvement of our services at any time.Hopefully, we can always provide the best services to fulfill your expectations and all of our guests without exception.We hope to be able to meet again soon.Best regardsDavid E. SusantoGeneral Manager