Name: Hotel AZ Kumamoto Kashima
Address: Kashima, Japan
Rating: 6.9

Algeria

Algiers

Oran

Japan

Kashima

Munakata

Saku

Mazagran

Had a wonderful stay at your hotel. A big thank you to all the staff at the reception, in the restaurant, and to most of the housekeeping team for their kindness and professionalism.

The only minor negative: one housekeeping staff member was a bit unfriendly, barely returning greetings. (a sturdy woman) Fortunately, this was an isolated incident that didn't detract from our overall excellent impression.

We will gladly return.

Nice hotel within a walkable distance from metro station. Located in not very pleasant surroundings but there are small shops and cafes nearby

« Nice suite and good breakfast, but billing issue and service needs improvement »

Stayed from August 4th to 11th in a premium suite with breakfast included (prepaid online). Upon arrival, we were charged for breakfast because, and I quote, ”the information wasn't in the system.” After numerous discussions and providing proof, management only agreed to cover half the cost.

Tip: Do not pre-book breakfast, the aquapark, or the shuttle. Several guests were in the same situation. You risk having to pay again on-site. Also, be prepared for a 20,000 dinar deposit – it's the first time I've encountered a hotel in Algeria requiring a deposit, and to get it back, you have to wait for staff to check your room before you depart.

Pros: Huge and comfortable suite, good breakfast, adjacent shopping center.

Cons: Lack of communication regarding services, staff need training for more proactivity and a smile. Food in the aquapark is very mediocre and overpriced, and it's open to non-hotel guests… not to mention the unpleasant smell and the endless, unbearable whistling from the lifeguards. For the price of the room, the aquapark should be included; it costs 4000 dinars for adults and 2000 for children, even if you are a hotel resident. Overall, a good hotel, but management and service need an overhaul to truly live up to a 5-star rating.

I will not return due to the unyielding stance of a receptionist and the manager regarding the breakfast, as a matter of principle.

The hotel is reasonable for the price. There is free parking available and the breakfast is simple but sufficient. However there is something wrong with the air conditioner. It smelled really bad when we turned it on so we didn't use it and the room got quite hot.

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