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Considering this was more expensive that the other hotels in the area, the whole experience was a joke, the only good bit was the chirpy guy at reception when we arrived. Other hotel managers walking around in suits but not one Said hi! Customer led industry or not? The dinner was okay, but defiantly over priced! The breakfast was awful, the refrigerator for yogurts etc was not cold, you advertise Starbucks everywhere then serve rubbish coffee with breakfast and the juice is just awful, with way too much sugar in! The hot breakfast too was hot held and rubbery, supposedly cooked to order as so quiet but that is certainly not the truth, cold rubbery and extremely greasy! The water in the lobby was still left from the night before, beer bottles still on tables . The staff need some serious training which wasn’t there fault and you can see they are embarrassed. Such a shame as previous holiday inns have been okay but this place needs a shake up and management needs to do their jobs!

The hotel is perfect for its price range. No room service, which is a minus, night staff found more friendly. Ac not heating enough. Beds abit low and hard mattresses. However, it’s a good hotel overall.

Stayed at The Manor, Elstree for three nights B and B, booked through Trip.com and paid extra for a “deluxe “ room. We checked in and we’re given a room called Notting Hill on the second floor of the old building. Very “tired” room, especially the bathroom. The extractor fan was very noisy - sounded like a helicopter which we couldn’t turn off. The loo seat was loose and slipped to one side. The cold tap on the basin would not turn off. Floor tiles were cracked and loose. Bath enamel was chipped in several places. NOT DELUXE. The following morning we mentioned the faults to reception who offered us a different room. We were give “Chelsea “ on the same floor. A larger room in better condition but still not really deluxe. Still “tired”. Breakfast was nice with plenty to choose. All cooked nicely and lots of item’s laid out to select also. Very slow service however, we waited 50 minutes after ordering for the cooked items to appear. Unfortunately, on our last evening the wheel chair ramps had been left out on the steps at the hotel entrance. As I walked up, one ramp collapsed causing me to fall heavily and knocked my wife over too. We both suffered injuries which we reported. The steps should have been removed earlier once the wheel chair had left. Please take care if these ramps are there.

I have stay to Ramada hotel end I Ben very welcome with Catalina service, I recommended this hotel because them have lovely staff, end everything perfectly. Definitely will coming back very soon in this great hotel great staff great service great everything, I suggest everyone to come in this great hotel 🏨

Yeah for such a nice hotel the friendly staff were amazing it was being felt like we were treated like being felt like we were treated like royalty we couldn't ask for a better set of staff and as for the the accommodation well Mike gorge it was just fantastic it was just fantastic 5 star 5 star better than 5 star better than some London hotels and considering it seems the area of Watford since the area of Watford we were most pleasantly surprised we would never ever have expected something so glamorous we would definitely be staying here again