Best Biscay Hotels

"Gran hotel tanto por su ubicación como por sus servicios. El personal de la recepción super agradable y el personal de limpieza igualmente. El desayuno buffet muy variado con unos productos locales de calidad. Repetiremos seguro en nuestra próxima visita a Durango."

"La verdad es que todo estuvo estupendo. Nos encantó tanto la parte del hotel como la del balneario; estuvimos muy cómodos y agusto. La habitación era preciosa, la cama muy cómoda y el baño estaba perfectamente equipado. Los alrededores del hotel son preciosos y el parking es amplio, disponible a cualquier hora. El personal fue muy amable en todo momento. El balneario cuenta con todo lo necesario para disfrutar de una hora de relax. Lo único que no nos gustó fue que, en toda las páginas web de reservas, aparece que el desayuno cuesta 8,50 € por persona, pero nos cobraron 12 € por persona. Sería recomendable que actualizaran esa información."

"Very good breakfast # central but quiet at night# single room can be tight but nicely furnished # was taken by surprise when checking out was told I had to pay as I had a voucher which stated I had paid # strange that some receptionists don't do their job well and check the details # left you a sour face"

"New Hotel.Friebdly staff.breakfast was ok.I do not recommend if you dont have a car.Clean and spacious room but sometimes a bad smell in the room i dont now from where maybe from the toilet sink?? Bit far from Bilbao city center but there is a train station 3 min walk if you are a commando!!!"

"Parking is convenient, and the accommodation is easy to find. The room I was initially assigned had a strong smell of cigarette smoke, so I asked to change it and they changed it right away. There was only one staff member, so he seemed very busy. There was no electric kettle in the room, which was a little inconvenient, and the room was relatively clean. However, it was very cold and the heater was not warm at all. It was too cold to endure with just a blanket, so I slept with layers of clothes on. There is an elevator, so it is convenient, but the soundproofing is not very good."

"Everything was great, the room was beautiful and super clean, we loved it."

"Overall, a positive stay, fitting for a 4-star hotel. The hotel boasts a modern image, good organization, and a comfortable level suitable for both leisure and business trips. Pros: • Strategic location next to San Mamés Stadium, with good access and efficient connections to the city's main attractions. • A new hotel with modern and well-maintained facilities. • Comfortable, quiet, and functionally well-equipped rooms, with good air conditioning and comfortable beds. • Professional and friendly service from the staff. • Good value for money for its category, especially considering the hotel's overall standard. Areas for Improvement: • The breakfast could be more comprehensive and balanced, with a greater variety of healthy options (fresh fruit, whole-grain products, sugar-free/lactose-free alternatives). • Room cleanliness, while acceptable, should be more meticulous in micro-details, consistent with the expected level of a 4-star hotel. • Lack of common areas for socializing, such as a bar, lounge, game room, or other communal spaces that invite guests to spend time outside their rooms. • The hotel parking is functional, but the price is high. Furthermore, there's no free or affordable parking nearby, which is a drawback for those traveling by car. Conclusion: A good 4-star hotel, modern, comfortable, and well-located, with room for improvement in some complementary services and operational details. Recommended for those seeking quality, tranquility, and good overall stay conditions in Bilbao."

"The mattress was deformed, causing you to roll to one side of the bed. The breakfast buffet was very limited and basic for the price they charge (€20). The advertised breakfast offer of €12.95 is only valid if pre-booked; simply being a guest and wanting breakfast that morning isn't enough. And a tea or coffee costs €2.50. All in all... never again."

"The hotel is located in the heart of the city centre, and the hotel is located in the heart of the city centre. The hotel is very comfortable and very comfortable. The hotel is very comfortable and comfortable. The hotel was very friendly and the second night we complained about the noise, and the room was changed for an interior that improved the price topic."

"Excellent hotel. Great staff. Great room. Well soundproofed, black out curtains and air-con that actually gets cool and hot enough, which is rare in hotels these days. The cosy room was bigger than expected and plenty big enough for a couple."