Hotels in Xidan and Financial Street Area, Beijing

Need to compliment the service staffs here, very helpful and kind, especially Ms Su. She helped us double check our train tickets. We didn't have local number so the staffs also help to use their personal phone to do food ordering for us. We have some parcels sent to the hotel and had some issues, the frontdesk also help to talk to logistic people to arrange them to resend the correct item. All in all I will come back just for the service staffs. Located near train station which is nearby alot of attractions.

Room is clean and spacious. Housed under 1 roof in a mall with plenty of eateries, cafes and restaurants (Level 6-8) + retail outlets etc. Nothing much for housekeeping to do but inconsistencies were still observed everyday (Final Night) e.g. number of towel sets, drinking mugs not washed, empty bottles which were not from the hotel minibar list not disposed off, trash bags not replaced after emptying trash cans - Stayed so many nights with no special benefits, can’t even provide ice cubes after 10PM and have to collect them from restaurant at Level 8. - Again, fundamentals which a 5-star rated hotel should have as bare minimums.

The hotel is in closed to the Beijing Railway Station West. The staff were friendly and helpful. The breakfast was hot and good quality with a reasonable variety of Chinese and Western styles. However, the bathroom had a bad, irritating smell from the sewer pipes, especially when the room temperature is warm. The water in the bathroom sink flew slowly and even stopped going down to the sewer pipe. I had to close the bathroom room all the time in order to avoid the rotten and stinky smells coming out of the bathroom. Another drawback is that there is no way to turn on the air conditioning, regardless of how hot the room is. The staff explained that the HVAC is centralized and cannot be controlled independently. That makes the stinky smell in the warm room temperature more intolerable.

If I did not know better, I would suggest there is a scam going on at this hotel . . . . I booked a room with Lake View, High Floor (11 - 26), 32m² size - Upon checking in to the hotel, I was told that my requested room type was not available but as compensation, they had upgraded me - Good news 👍 I go to the upgraded room - Low floor, city view, small room - Certainly not an upgrade! I immediately went to reception and expressed my concerns about this room upgrade and was advised that all of sudden, without expectation, my requested room type was now available - Amazing! The hotel is very ostentatious, but it is really just for show and has little substance behind it, as it is a shambles - The room quality is poor for a hotel with such grand ideals - Poorly maintained, worn and regarding some of the technology, outdated, The worst was breakfast - Absolute carnage as there was no organisation or control of breakfast diners by the staff - They allowed customers into the dining room even when there was no space for them, and this results in people wandering around with food looking for somewhere to sit. Tables were not cleared promptly, food serving areas were not tidied or cleared promptly either - To make it worse, parents allowed there children to 'play' with the coffee machines, which meant that customers had to wait - Again, staff did nothing to prevent the children playing. If you intend to stay at this hotel my recommendations are - 1. Make sure you get the room you have booked and pay for 2. Inspect the room before accepting 3. Go to breakfast either early or late to avoid the carnage Location is just OK - Nothing within walking distance, but a short taxi ride away There are many, many better quality and better value places to stay in Beijing than this hotel . . . . .

We got confused after we checked in and noticed that there wasn't a door into the bathroom. Called the housekeeping, and they informed that the door was removed because it was spoilt. I think its rather irresponsible to not inform beforehand. The room was changed after complaining. The new room, not sure if it's because it's winter, it's like a sauna in the room! Even the corridor is cooler than the room! There is nothing we can do to adjust the temperature and with the direct sunlight shining in, it just makes it worse. During checking in, I enquired about some day tours but the front office staff couldn't give much information. Generally, the staff are not very enthusiastic and friendly. The plus point is the location. It is about 5 mins walk from Xidan metro station. Lots of food and shopping around the hotel.

The hotel's transportation and environment are great. When traveling, the most anticipated thing is to stay in a hotel that can relax people physically and mentally. This time I stayed at Guo Erzhao, and its unique ”invisible service” concept made me feel a unique comfort and ease from the moment I stepped into the hotel. Lobby reception: just the right greeting As soon as I walked into the lobby, the warm lights and soft music created a warm atmosphere. The reception staff stood in the right position, smiling, and looking at every guest gently. When they saw me, they didn't rush to greet me, but nodded slightly. This just right greeting made me feel respected without any sense of oppression. I dragged my suitcase slowly to the front desk, and the reception staff came forward softly to help me take the luggage. The movements were gentle and skillful, as if they were afraid of disturbing my thoughts immersed in the journey. They didn't say too much greetings, but simply asked if they needed help. This silent care made me relax instantly, and the fatigue of the journey was also relieved at this moment. Check-in: Efficient and Quiet Process The check-in process surprised me even more. The front desk staff was quick and professional. They did not have too much sales pitch or complicated procedures. They simply checked the information and handed me the room card and a concise and clear check-in instructions. The whole process was quiet and efficient, with no noisy background music, no rounds of bombardment from sales staff, only the staff's soft greetings and clear instructions. I didn't even notice that there were other guests waiting around, as if the entire front desk area was just for me. This quiet atmosphere allowed me to quickly organize my thoughts and devote myself to the rest time that was about to begin. Room Service: Silent and Intimate Care After checking into the room, I deeply experienced the essence of ”traceless service”. Everything in the room was in order, from the neat bed to the neatly placed toiletries, every detail revealed the hotel's care. However, what impressed me most was the silent care of the room service staff. Wei Wanyi, Zhao Zhifeng, Zhou Qiaofeng and other friends did not knock on the door frequently to ask if the room needed to be cleaned. Everything was so quiet. It was not until I took the initiative to contact the hotel to ask for water that the service staff knocked on the door gently. The sound was so light that it was almost inaudible, but enough for me to notice. When I opened the door, they were already standing at the door with a smile, holding water in their hands, and then whispered ”I wish you a pleasant stay” and left quietly. This silent service allows me to enjoy the hotel facilities without being bothered by any unnecessary interruptions. This stay experience at Guo Erzhao made me really feel the charm of ”traceless service”. It is not simply indifferent, but a manifestation of respect and understanding for guests. Here, I can relax and enjoy a quiet time of my own. If you also want to have such an undisturbed experience during your trip, then Guo Erzhao is definitely your best choice.

Great experience. The hotel is clean and the deluxe double room is spacious. The bed is a little hard, but clean and I still slept well. I was on the 5th floor, very pleasant because it was sunny. Elevator. Reversible air conditioning, clean shower and toilet. Kettle, water and tea available. The hotel is very easy to access, whether from one side or the other. Metro 4 and 7 stop Cuashiku exit F. Large shopping center three hundred meters away, with restaurants and Walmart supermarket.

Hygiene: Clean and tidy, the big sister cleans very carefully, the standard is very high, I feel very comfortable living here Beautiful environment, complete facilities, smart devices Service: High quality, the front desk service is very enthusiastic and the attitude is very good Convenient transportation, there are subways and buses nearby, very satisfactory experience

Highly recommended! I like the design style and decoration of the hotel very much. You can also feel the hotel's care in small details. I often stay in hotels when traveling for business. This hotel is really cost-effective! The point! The overall quality of the service staff is very high! If the takeaway is feared by the robot, it will be delivered specially! In the middle of the night, the quality of the toilet paper was too good, and it was a bit clogged after throwing too much paper. We repeatedly said that we could clear it ourselves, so just give it to me! The uncle was very polite and helped us get it done without being too dirty! Thank you very much! Such a cost-effective business hotel, recommended!

Me and my friends have stayed in this hotel for three nights, it wasn’t really as in the photos as it was under reconstruction! The team was kind but not really prepared as they could check us in, people of foreign passports, but we managed at the end! For the rest the rooms were okay and the location convenient