Jinjiang Inn (Beijing Wangfujing)

Here is the combined and revised paragraph with stronger emphasis on the smoking issue and clear mention that the non-smoking request was made through Trip.com. --- Cigarette smoke was the biggest issue during our stay and it was present almost everywhere including the hotel entrance, lobby, elevators and hallways and most seriously inside the bathroom. Each time the exhaust fan was turned on smoke came directly into the bathroom making it very uncomfortable to use. I clearly requested a non-smoking room through Trip.com at the time of booking but this request was not respected. The smoke was so strong that I had to buy an air freshener myself but it still did not solve the problem and the smell returned daily. Smoking may be normal for some locals here but the hotel should seriously consider non-smoking guests and better enforce smoke-free areas. Towels were not sealed in plastic and smelled of smoke on the first day which required us to request replacements. Toiletries such as toothbrush and toothpaste were not refilled daily unlike other branches of the same hotel. The Zen Room is advertised for three people but the space is very limited especially for winter travel with large luggage. On a positive note free tea and a water dispenser are available in the lobby, slippers are replaced consistently and the halal restaurant beside the hotel is very convenient with additional halal options near Dengshikou Station. The evening staff were helpful and professional and politely declined tips which we appreciated.

Our stay was excellent. The room was cleaned every day, and bottled water was provided daily, which we really appreciated. The location is very convenient. It is near Wangfujing Pedestrian Street, with a 7-Eleven and FamilyMart just nearby. The metro station is within walking distance, making it easy to get around Beijing. Qianmen Pedestrian Street is also just one metro station away. The staff were very friendly. Even with the language barrier, they were always happy to assist and did their best to help us. For its price, the hotel is very affordable and offers great value for money. Overall, it was a comfortable and pleasant stay, and we would highly recommend this hotel.

This hotel is very strategically located, within walking distance to Wangfujin Street, a popular tourist area, and surrounded by many shopping malls👍 The room was comfortable, clean, quiet, and offered at an affordable price.👍 However, there is one experience I truly regret here. One male staff member with curly hair was quite impolite. I had just returned from outside carrying a newly purchased suitcase and was sitting in the lobby waiting for my husband, who went to Lawson. When my husband came back and we headed to the elevator, this staff member loudly called out to us across the lobby, asking if we had checked in (I heard him say “checking”), with an unfriendly expression. I didn’t fully understand Mandarin, but I replied while showing my room card, “Yes, already checked in.” However, he still gestured for us to come to his desk in an unfriendly manner. We showed our room card again, and as expected, it was confirmed that we had already checked in and had stayed for two nights, this was our third night. He returned the card without even saying sorry. I felt very uncomfortable with how this was handled. If he simply wanted to confirm, it would have been much more appropriate to approach us politely. There was no way we could enter the elevator without a room card anyway, as the lift won’t operate without one. That’s all I’d like to share. Please improve your customer service.

The location is so good, close to Wangfujing and not far from metro. The staff is nice

Easy to go everywhere like subway or apm shopping mall, if you use didi can drop in front of the lobby.