SpaceBox Hotel Reviews

Response from Property: 尊敬的客人，非常感謝您在百忙之中抽出時間分享此次入住體驗，您的反饋對我們而言是極為寶貴的參考。我們由衷欣喜地看到，酒店的便捷地理位置為您的出行帶來了舒適與高效——鄰近地鐵口讓您輕鬆暢達城市各處，周邊豐富的餐飲與酒吧選擇也滿足了日常休閑需求，這正是我們選址時希望為客人創造的核心價值。同時，得知工作人員以Accommodating（熱情周到）且Mindful（細緻貼心） 的服務給您留下正面印象，我們深感榮幸，這離不開團隊對“以客為尊”理念的踐行，我們已第一時間將您的肯定轉達全體員工，激勵大家持續提升服務品質。關於房價，這裏想特別與您説明：我們始終致力於在保障服務與設施品質的前提下，提供周邊同檔位酒店中最優的價格。目前，通過酒店官方渠道預訂，實際房價不僅低於周邊80%的同類型酒店，還免費提供24小時行李寄存服務，綜合性價比在區域內極具競爭力。若您下次預訂時對價格有疑問，可直接聯繫前台，我們會為您實時對比周邊房價並確認優惠，確保您享受到最實惠的入住方案。再次感謝您的坦誠反饋，它將幫助我們更好地優化服務細節。我們真誠期待未來能再次迎接您的到來，讓您更直觀地感受到“便捷區位、貼心服務+高性價比”的住宿體驗，祝您生活愉快，旅途順遂！

Response from Property: 尊敬的客人，非常感謝您在入住後抽出寶貴時間分享真實體驗，您的每一條反饋都是我們優化服務的重要動力。看到您對盒子空間三里屯店便利的地理位置和員工友善度的認可，我們全體團隊都備受鼓舞——三里屯核心區域的選址，正是我們為旅客打造高效出行、便捷探索城市的基礎，而員工發自內心的熱情服務，更是我們始終堅守的初心，能讓您同時感受到位置優勢與服務温暖，我們深感榮幸。關於您提到的房間“陳舊風”以及清潔服務有待改進的問題，我們致以最誠摯的歉意。房間風格確實是我們一直在關注的方向，部分區域的裝修風格因投入使用較久，未能完全契合當下旅客對居住環境的期待，這是我們的不足。針對此，我們已將風格升級納入近期規劃，計劃在保留酒店原有特色的基礎上，融入更現代、舒適的設計元素，提升居住體驗。而清潔服務不達標的情況，更讓我們深刻反思。我們已第一時間將問題反饋至客房部，將立即強化清潔團隊的標準化培訓，細化從床鋪整理到角落除塵的每一項流程，並增加客房巡檢頻次，確保清潔質量落實到位。您的坦誠反饋為我們指明瞭改進的方向，也讓我們更加明確了提升服務的決心。再次感謝您的包容與建議，我們熱切期待能有機會再次為您服務，讓您親眼見證盒子空間三里屯店的改變與成長。

Response from Property: Dear guest, hello! First of all, we sincerely apologize for the problems you encountered during your stay. We deeply regret not providing you with a comfortable stay. Regarding the water leak you mentioned, if you encounter any issues with any of the facilities during your stay, please feel free to contact the front desk. We will quickly coordinate a room change or arrange for repairs to ensure your stay is as comfortable as possible. We also apologize for the inconvenience caused by not clearly explaining the projector and disposable paper cups in advance. Our projector is designed to project directly onto the wall, so if you need any guidance, the front desk is always available to assist. The Box Space Sanlitun location is very convenient, with excellent transportation links, making it easy to access shopping and attractions, which is one of the reasons many guests choose us. Your feedback is crucial to us; it serves as a guiding light, pointing out any shortcomings in our service. We have implemented corrective measures to address these issues. We are strengthening staff training on guest room facilities to ensure clearer information for guests. We are also further optimizing our guest room inspection process to address any issues before guests arrive. We apologize for the inconvenience and sincerely hope to have the opportunity to provide you with satisfactory service again.

Response from Property: Dear guest, thank you so much for taking the time to share your stay! We're delighted to know that our hotel is a convenient choice for you to check in at your idol's office, while also saving you and your children energy. Sanlitun is a prime location, and we strive to balance location with value, providing every guest with tangible convenience. You mentioned that while the ambiance isn't as high-end as a luxury hotel, it meets your core needs. This is exactly what we strive for—investing our limited resources in location and basic comfort, providing a worry-free and affordable base in a bustling business district. Traveling with children is challenging, and minimizing walking for them and worrying for you is a detail we take particularly seriously. We will continue to optimize our environment and service, striving to provide you with even more comfort beyond value. We look forward to serving you and your children again when you visit or explore Sanlitun. We wish you and your children a happy stay, and welcome back anytime!

Response from Property: 尊敬的客人：首先，我們對此次入住給您帶來的不滿體驗深表歉意，這與我們一貫追求的服務標準存在差距，我們對此高度重視。我們酒店位於三里屯盒子區域，地理位置十分便利，周邊商圈、景點密集，本應讓您的出行體驗更添便捷，卻因此次的服務疏漏，未能讓您感受到位置優勢帶來的全部價值，這是我們的失職。關於您提及的幾點問題，現向您如實説明：您最初預訂的是無窗房型，考慮到您的入住體驗，我們為您升級至帶窗房型且提供了升級折扣；停水情況系物業突發搶修所致，僅持續10分鐘，期間前台工作人員兩次專程上樓與您溝通，真誠地向您解釋情況並安撫您的情緒；此外，我們還為您提供了免費延遲退房的服務，希望能稍作彌補。對於您提出的免費住一晚的請求，因該訴求超出了酒店常規服務政策範疇，我們確實無法滿足，對此我們也感到十分抱歉。我們明白，此次體驗讓您對酒店失望，這是我們服務的疏漏。您的反饋是我們改進的重要動力，同時，我們會進一步梳理位置優勢與服務體驗的結合點，讓客人在享受三里屯盒子區域便利的同時，也能感受到酒店服務的温度與品質。我們真誠希望您能給予我們一次改進的機會，若您願意，歡迎您再次光臨，我們將以實際行動證明酒店的提升，竭誠為您提供優質的服務，讓您充分體驗到三里屯盒子位置的便利與酒店服務的完善。如有任何其他疑問，也請隨時與我們聯繫，再次為給您帶來的困擾致以最誠摯的歉意。

Response from Property: Dear guest, thank you for taking the time to share your stay experience! Every word of your affirmation is inspiring, especially your recognition of our service, which gives us the motivation to continue improving. We are well aware that a good reputation comes from every attentive service. In the future, we will continue to improve every detail to make more guests feel at home. You are always welcome to come back. We are always here~

Response from Property: 尊敬的客人，非常感謝您選擇入住並分享如此暖心的好評！您的認可讓我們倍感榮幸，團隊會繼續保持高品質服務，期待下次能為您帶來更多驚喜，願旅途愉快！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的認可與好評！能為您帶來舒適的入住體驗，是我們最開心的事～未來我們會繼續打磨服務細節，期待您再次光臨，解鎖更多温馨入住時光呀

Response from Property: 感謝您選擇我們酒店並留下滿分評價！您的滿意是我們前進的最大動力，無論是乾淨的客房、貼心的前台服務，我們都希望能給您家一般的温暖～下次出行，期待與您再相遇！

Response from Property: Thank you for your evaluation. Welcome to book again.

Response from Property: 尊敬的賓客，您好！首先，衷心感謝您在百忙之中抽出時間分享入住體驗，您的每一條反饋都是我們優化服務的重要動力，這份認可與建議我們格外珍視。我們十分欣慰酒店的地理位置能為您的出行提供便捷——毗鄰酒吧、餐廳與購物場所，正是我們希望為旅客打造的“沉浸式城市體驗”，讓您無需耗費過多時間在路途上，能更輕鬆地享受周邊生活。同時，得知乾淨的床品與舒適的床讓您擁有了安心的休憩時光，我們也倍感踏實，“保障基礎住宿品質”始終是我們堅守的底線，床品的每日清潔與床具的舒適度調試，都是為了讓每一位賓客卸下疲憊。對於您提及的房間空間偏小、床單風格不夠時尚的問題，我們已第一時間反饋給運營與採購部門。後續我們會重點評估房型規劃的優化可能，同時在床品煥新時納入更多符合現代審美的設計選擇，力求在保留便捷性與舒適度的基礎上，進一步提升居住的精緻感。再次感謝您願意選擇我們，並表示“為了方便會再次入住”，這份信任讓我們備受鼓舞。我們已將您的建議落實到改進清單中，期待您的下一次光臨，屆時能感受到我們的成長與進步！

Response from Property: Dear guests, thank you very much for your recognition and praise of our hotel! It is our greatest joy to bring you a comfortable stay experience. We will continue to polish the service details in the future. We look forward to your visit again and unlock more warm stay time.

Response from Property: Thank you for choosing our hotel and leaving us a perfect review! Your satisfaction is our greatest motivation. Whether it's the clean rooms or the attentive front desk service, we hope to provide you with the warmth of home. We look forward to seeing you again on your next trip!

Response from Property: Dear guests, thank you very much for your recognition and praise of our hotel! It is our greatest joy to bring you a comfortable stay experience. We will continue to polish the service details in the future. We look forward to your visit again and unlock more warm stay time.