Lombok Beach Hotels

Pondok Santi Estate is truly an exceptional place to stay. We stayed at Pondok Santi Estate in Gili Trawangan for four nights, and from the very first moment, everything exceeded our expectations. The level of service is outstanding — a true 5 out of 5 — and the experience feels much more like a five-star luxury resort rather than a hotel. Every detail is beautifully designed and perfectly maintained. The rooms are spacious, elegant, and extremely comfortable. Housekeeping is impeccable, and the staff is attentive without ever being intrusive. The restaurant experience deserves special praise. The food quality, presentation, and service were consistently excellent. Breakfasts were a highlight of our stay — fresh, delicious, and served in a peaceful, beautiful setting that made every morning feel special. What truly sets this resort apart is the warmth and professionalism of the team. From the room staff to the restaurant team, everyone made us feel genuinely welcome and well cared for throughout our stay. Personally, Gili Trawangan itself is not a destination that impressed me greatly. However, Pondok Santi Estate completely transformed our experience and made the island a place I would happily return to again — specifically because of this resort. We feel very fortunate to have stayed here and are deeply grateful for such a memorable and high-quality experience. Pondok Santi Estate is a true sanctuary of comfort, elegance, and exceptional hospitality, and we would not hesitate to return.

I actually cried when we left this villa! I'm truly speechless when it comes to describing the range of emotions and experiences that made up our vacation! It was unforgettable! The warmth and responsiveness of the staff, the excellent location, the cleanliness and comfort, the peace and quiet... I could go on forever! Everything was perfect, without exception – the room, the design, the grounds. The housekeeping was impeccable, not a speck of dust in the room, and the grounds were constantly maintained. The beach is just a stone's throw away, the water is crystal clear, there are lots of turtles, and beautiful fish. We walked at low tide to the turn on the left side, and from there, we started snorkeling along the edge of the reef where turtles gather in groups of 3-5. We even saw a venerable lady about a meter long. It's incredibly beautiful, they look like they're flying. Larger fish also swim in from the deep there. There are cats on the hotel grounds, so don't be lazy, pack a bag of cat food in your suitcase, and they'll thank you with their purrs. Not far from the hotel, there's a cat shelter where they treat sick animals, and also sell food and souvenirs, with the proceeds going towards animal care. Don't miss catching at least one sunrise and watching a sunset; photos simply don't do the beauty justice. After swimming to our heart's content and enjoying delicious dinners, we slept like babies on the comfortable beds, falling asleep and waking up to the sound of birdsong. It was a vacation for the mind and body, feeling as if we were in paradise. A special thank you to the staff who create this incredible atmosphere.

Le cadre de l’hôtel est magnifique, d’une beauté paradisiaque. Le jardin est très bien entretenu et les espaces communs décorés avec goût. On apprécie passer du temps au bord de la piscine avec vue sur la mer. Le personnel est très bienveillant, accueillant et toujours souriant. La chambre très grande, avec une salle de bain extérieure ce qui est insolite pour nous européens (il n’y a pas de salle de bain intérieure ). Le seul bémol est le petit déjeuner qui n’est pas un buffet. Il faut cocher sur un papier notre choix. N’étant pas bilingue difficile de bien comprendre ce que l’on mange. Enfin nous avons eu la mauvaise surprise de payer 8€ pour deux café americano car à priori ce n’était pas compris dans le petit déjeuner. Et même si nous avions compris qu’il y avait un supplément, ce prix est exorbitant en Indonésie. La politique du petit déjeuner est clairement à revoir pour un hôtel de ce standing.

This stay was much more than I expected. I originally booked this hotel as a last-minute emergency for one night, but I ended up wishing I had booked my entire three-day stay here! What stood out: A Special Shoutout to ”Superman”: I have to give a special mention to my driver, Superman. He was absolutely incredible! From the very first moment I met him, I knew I was going to fall in love with my stay at this hotel. He made everything feel seamless and welcoming. The Room & View: The room was incredibly spacious. Even though I booked a garden view, I was given a generous upgrade to a partial ocean view. From the beautiful bathroom to the balcony, the scenery was breathtaking. Exceptional Service: The service went above and beyond. They contacted me via WhatsApp and were extremely flexible in helping me book a private tour for the same day. The Experience: They arranged a pickup for me directly from the Lombok port. I rented a GoPro through them for the tour, and despite the rain, the team was so kind and accommodating. Dining: I had a delicious dinner, and the breakfast the next morning was outstanding with an incredible view. Everyone at the hotel was wonderful and the attention to detail was amazing. I truly regret not staying here for my whole trip. Highly recommended!

This is a decent hotel for a very quiet and relaxed getaway. If you're looking for peace and tranquility, this is the place to be. The hotel tries to project excellent service; staff will even place napkins on your lap during breakfast, yet dirty plates might remain on the table until the end of your meal. Speaking of breakfast, it's à la carte. My partner and I didn't find it tasty. The choices are limited: either eggs or something sweet like waffles/granola. The natural juice is diluted and sugary. The coffee, however, is not bad. The room is small but everything is convenient. The outdoor shower is a definite highlight! Regarding the sea – they say you can't swim there. But if you go right from the hotel, opposite the buoy, there's a sandy entry. Grab your masks and go for it! You'll find turtles, fish – everything. The pools are good, large, and deep. The sunset needs no review; it's magnificent! There are cafes nearby where you can eat. The food is tasty and without any surprises.

A very big hotel, with very professional and attentive staff. The property shows some signs of age and could use a refresh, at least on the outside. The only downside was the complete lack of soundproofing in our room (a suite, no less); it faced the street, and the incessant traffic noise could be heard late into the night. In fact, noise from the hotel's common areas was audible as well. This is unacceptable given the hotel's overall presentation! Hotel molto grande, personale molto professionale e attento. Struttura con qualche segno del tempo che passa, avrebbe bisogno di una rinfrescata almeno esternamente. Unica nota negativa la TOTALE mancanza d’insonorizzazione della nostra stanza (una suite tra l’altro) era affacciata sul lato strada e i rumori del traffico incessante si sentivano fino a tarda notte. A dire il vero si sentivano anche i rumori delle zone comuni dell’hotel. Inaccettabile per come si presenta l’hotel!

The strength of this hotel is its amenities, beautiful landscape and greenery and breakfast buffet.  There’s lots to do from swimming whether in the pool or on the beach, playing games such as beach volleyball and scuba or snorkelling. There’s also a gym and a spa. The breakfast spread is very satisfying and there’s a variety of local and western dishes. The concierge staff on the other hand are less informed. For example I asked about F1 screening in the hotel and was told by one staff that it’s not being screened and told by another staff that it is. I decided to take the advice of the latter and was disappointed. Turns out there’s no F1 screening at the hotel. Had I known this prior I wouldn’t have rushed back from town to watch the race and would have instead looked for a spot there.  If you’re looking for a lively place to stay, this is not the hotel for you. It’s more suitable for families. It’s very quiet even during peak season. Their live music is only on certain nights. After a day’s activity, I would advise to go in to town for dinner and entertainment. Please keep in mind that there is no Grab service at this district so one would have to rely on the hotel taxi.  Overall I didn’t find the concierge staff professional considering the rating of this hotel and the location was a little bit secluded to my liking.

I requested a room with one large bed instead of two singles when I booked, and again at check-in. They nodded at reception and then ignored it, even though half the hotel was empty. Everywhere, they try to force extra commissions on you when you order anything in the restaurant. The menu should always show the final price; all costs (taxes and so on) should be included. For example, I take a ready-made coffee to go for $4, and they try to tack on a service charge... What service? I'm taking it out, they're not cleaning my table, not giving me a massage. They don't provide an answer. We're not buying coffee beans that they need to prepare and turn into coffee with a service, are we? Let's then charge a land tax, the chef's health insurance, and a disposal fee for the toilet. Are you kidding me? I've visited several cafes in Bali, and nowhere was this the case! One time I encountered it, I called the police and they immediately cancelled all extra charges! Keep this in mind. It's not about the money, but deception is unacceptable.

Good hotel, enjoyed everything. The pool is great, and it's only a 2-minute walk to the main street, with everything within walking distance. Their snorkeling trips are cheaper than anywhere else; you can pay at the hotel. It's 1100 out on the street, but only 175 here.

Mixed feelings The room I initially booked (paid extra for AC and hot water) was just dirty and I could not control the AC bc remote wasn’t working so it was always on I could clearly see that no one had cleaned it (see first three pictures) and tbh bathroom felt unsafe with electric cables next to shower I asked to change and they tried to give to charge me extra for another room - I told them either I have what I paid for (AC and clean bedsheets) either it’s ok they pay me back and I leave The staff said I’d need to talk to the manager and when I said ok bring me the manager they never got them and offered me third room without paying extra (feels dishonest that they didn’t show me this one first) Bedsheets were okayish (so many weird stains, see pictures) but this one had no hot water - and they clearly said that I got downgraded. They wanted me to pay extra for the upgrade but do you think they paid me back the difference for the downgrade? Of course not (feels dishonest to charge extra for things you paid for initially but no pay back when you provide less than was paid for) I don’t know how much a hotel like this needs a pool (which was really nice by the way) when they’re so close to the beach. Maybe they should put the pool budget into clean rooms and hot water lol