Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMay 12, 2025|Xin Meng Deluxe Family Room (Starry Night Lighting + Child's Bathrobe + 65-inch TV With Projection)
Jiafeibushimao~miaoLocation📍The hotel is right at the entrance of Shajiabang Scenic Area. It belongs to Huazhu Club with the Huajianting next door. The two share a courtyard. The children's playground of Manxinfu is also in the Huajianting next door. There is another Huazhu Club in the scenic area with a better price.
Service: Smooth check-in, quick response, and children's toiletries and slippers are provided
Facilities: The meal provided by the package is rich in variety. Coffee and bread coupons were given although they were not used. The family package in the package has a separate group purchase of 298, which tastes good. Breakfast is until 10 o'clock on weekends, with many choices and few Western styles.
Let me talk about the points that I don't agree with:
The fruit platter written in the 298 family package in the package was originally prepared to be packed, but the waiter asked if there were only 4 slices of watermelon. Haha, this platter...
If you book a calendar room directly, you can upgrade the room, check out late, give souvenirs, and send bird watching coupons. There are none of them redeemed with group purchases. Bird watching coupons need to be bought by yourself for 50 per person😓
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Price per night from:IDR 905,397
Posted onJan 21, 2026
Guest UserThe room had so much character, you could tell the owner put a lot of thought into every detail. The service was also incredibly attentive; the owner tried their best to accommodate all our requests. Highly recommend! And since it wasn't peak season, the room rate was quite reasonable too.
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Price per night from:IDR 948,256
Posted onFeb 18, 2026|Joyful Family Deluxe Suite
Guest User
We had a wonderful Chinese New Year holiday at this hotel. The decorations were perfect for taking photos, and the service was thoughtful and warm. The security guard at the entrance even kindly told us about the shuttle bus to the ancient town and gave lollipops to the kids! The lantern show at Daguan Garden was absolutely stunning at night. Since there weren't many people, the kids had a blast running around the corridors. The complimentary travel photoshoot was great value for money, though posed shots aren't really suitable for young children, especially with two of them – props to the photographer for his patience! 😂 The Chinese New Year activities in the lobby were very entertaining. The indoor and outdoor kids' play areas, though not huge, kept the little ones occupied for a while. The heated pool's water was a bit cool, which could be improved. Overall, it's a great resort for families with both elderly parents and young children, and I noticed a surprisingly high number of seniors among the guests! 😝
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Price per night from:IDR 1,722,397
Posted onJun 28, 2026
ZuiaiduoduoThe rooms are neat and clean, and the customer service is warm and attentive. It's my top choice every time I visit Suzhou for a short stay. The breakfast is rich and varied, with freshly squeezed juices, Suzhou specialty snacks like osmanthus chilled cakes, Jiangnan Yachu's characteristic garden-style square cakes, and special red soup noodles with mini wontons. The location is excellent; Suzhou Center is just across the road from the hotel, and transportation is convenient. You can also use your room card to swim at the Crowne Plaza.
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Price per night from:IDR 2,019,731
Posted onJul 20, 2026|Courtyard Double Room 「with Small Courtyard|Smart Toilet|Three-Zone Dry/Wet Separation」
Anonymous User
Came to Suzhou with an old classmate, and knowing it's a converted school made it feel perfect for a reunion. The location is excellent, just the right distance from Pingjiang Road – a pleasant walk without being bothered by too much commercial hustle and bustle. However, Dingxiang Alley, which leads to Pingjiang Road, is currently under construction, causing a slight inconvenience for passage. The operations team is young and proactively engaged in providing service. In terms of cleanliness, there's still room for improvement in the details.
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Price per night from:IDR 916,112
Posted onJun 20, 2026
ShushushushushushushuSpecifically came to try out this hotel, and the experience was absolutely perfect. The hotel's design is innovative and unique, with a strong Jiangnan regional style flowing through every area, creating an incredible aesthetic atmosphere. The lobby on the 46th floor offers a superb high-altitude view; the panoramic scenery is breathtaking and perfect for sightseeing and taking photos. A big thank you to Sylvia for her attentive service throughout; she was professional, efficient, and genuinely kind, always responding promptly to all our requests. The environment, views, and service are all top-notch, making this an excellent choice for a stay.
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Price per night from:IDR 1,454,528
Posted onJul 21, 2026|Deluxe Garden View Room Twin
Anonymous UserOur stay at the Four Seasons Hotel Suzhou was incredibly pleasant and relaxing from start to finish. The overall experience was perfect, and every aspect deserves high praise.
What impressed me most about the dining was the breakfast. Served until 11 AM, it allowed us to sleep in and enjoy a leisurely meal without rushing. The selection was diverse, offering a wide array of Chinese and Western dishes, along with authentic Suzhou pastries. Dining by the lake with such a beautiful view was truly delightful.
The hotel's water facilities are incredibly comprehensive and perfect for families. The heated indoor pool is great for swimming all year round. There's also a comfortable hot spring area, perfect for unwinding after a day of activities and soothing tired muscles. The outdoor infinity pool, facing Jinji Lake, offers stunning photo opportunities. Additionally, there's a dedicated children's pool with shallow water, ensuring kids can play safely. Both adults and children can find something to enjoy here.
Throughout our stay, the staff provided meticulous and prompt service. They were warm and thoughtful, handling all our requests, big or small, with great care. This truly reflects the high standard of a luxury hotel.
The hotel even offered a complimentary travel photography service. The photographer led us to capture beautiful shots of the Jiangnan scenery, creating lasting memories of our trip.
Our Suzhou vacation was perfect and unforgettable. I'll definitely choose this hotel again next time I visit Suzhou and highly recommend it to anyone planning a getaway to Gusu!
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Price per night from:IDR 5,534,171
Posted onNov 30, 2025|Themed Room (Double Bed)
dyhxThe hotel has its own onsen area that's open to non-hotel guests. So the entrance starts with the shoe cabinets before reaching the front desk that serves both onsen day-use guests and hotel guests.
The Japanese themed room was luxurious. Very clean and impeccably maintained, good sound proofing I could hear a pin drop in the room. Double basins, Dyson hair dryer, bidet toilet bowl, standing shower and a huge zen sofa couch area by the window, complete with tea and chess set. Pity there's not much of a view out there. There's also no phone here, just a speaker by the bedside table or one can use WeChat to communicate with the front desk and of course robot deliveries.
Bed and pillow was too soft for my liking. Service is excellent and they even provide turn down service. I left the room for onsen and came back to a room where the curtains are drawn, a plate of fruits on the table, floor towel laid out in the shower area with the bath towel, originally under the basin, now hung on the door of the shower.
The stay package came with an Afternoon Tea set of fruits, desserts and crackers. The cheesecakes were meh but the pineapple tart made up for it. Fruits were fresh and yums.
In-house guests were given unlimited access to the Onsen and I took my time to enjoy it fully. It's a full Jap style onsen, meaning going fully naked. A rather small onsen with just 3 pools but the outdoor one was the best, soaking in 43 degrees pool in the cold. There's a chill out area outside including a lounge, meditation room and a movie-cum-reading room (what an irony though). They also have private onsen rooms for rent at additional costs.
Leisurely breakfast the next morning at 930am. Yes, I had to choose a specific hour to be at breakfast as it's a Jap bento set with a partial buffet (of noodles and porridge). Not outstanding for me.
But otherwise, it was 5* experience and I recommend this to anyone planning to come to Taicang to experience the onsen.
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Price per night from:IDR 2,220,633
Posted onMay 31, 2026
Guest UserBanyan Tree, as always, is wonderfully secluded and comfortable!
The butler, a lovely lady, upgraded our room again. And we even ran into Alice Xiaoxiao, the butler who assisted us during our stay last year – it was great to see her again! She proactively reached out before check-in to ask about our needs and was incredibly responsive to all our requests. The concierge service upon arrival was also very thoughtful.
The courtyards, lush greenery, and water features are beautifully designed, offering a new picturesque view at every turn. The views from our room were truly refreshing and invigorating! Kids' toiletries were fully stocked, and the complimentary soft drinks were of good quality, not just an afterthought. The hotel also offers free activities like Baduanjin (a traditional Chinese exercise), cocktail making, and night runs!
Overall, a very satisfying stay! Excellent value for money!
**Dining:** The hotel's Baiyun Restaurant is also fantastic. Even though dinner was a set menu from a group deal, every dish was surprisingly delicious! It's a perfect alternative to the Rongsheng Restaurant next door, where you often have to queue for two hours if you don't want to wait. They've changed breakfast to a mostly buffet style, which can sometimes mean colder food with a less-than-ideal texture. However, they still offer à la carte service upon request, which is great! And the champagne was delicious!
**Activities:** This trip, we came specifically to climb Lion Mountain, and we successfully reached the summit – the entire scenic area is very thoughtfully developed! Safety measures are also very well implemented! Whether looking out from the mountain or gazing at it from the hotel, it's a view within a view – perfect for photos! There are several well-designed buildings nearby, like museums and science centers, all within walking distance. The hotel key card provides direct access to Lion Mountain Park, and in the evening, they even offer transportation for a golf course tour. The park has added more activities since last year, including a mini-train, cycling, and boating. This year, we even tried kayaking – so much fun! We'll definitely be back next year!
Our sincere thanks to Alice Xiaoxiao, our butler, who made our first stay enjoyable and our second even more comfortable. Also, a big shout-out to the handsome concierge who helped with our luggage! The auntie providing turn-down service gave our child small gifts and drinks, and the three lovely ladies at the bar patiently taught us cocktail making… All the hotel staff made us feel so warm and welcome.
Looking forward to our next stay!
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Price per night from:IDR 5,070,758
Posted onJul 14, 2025|2-bed Room With Lake View
Cyfer3185Stayed at this homestay for 3 nights in July which is peak season for summer domestic travel in China. The rooms are comfortable and had all the amenities you’d expect of a 4 star hotel - comfortable beds, lounging area, balcony, TV, good toiletries, hair dryer. Other positives were very friendly service staff, hearty breakfast from the cafe with is on the same premise. There’s also local restaurants nearby to dine at which are not bad, just 5-10 mins walk down the road. I also enjoyed waking up to run across the bridge which has a great sunrise view. A lot of tourists visit the cafe for the sunset views. The hotel staff can do room service and bring food ordered from the cafe to your room if requested.
Note though that location wise it is not as close to other cafes and stuff. You’ll need to travel a fair bit if you want to venture and do other things. I wanted a peaceful retreat with a good view but nearer to mainland (compared to the main 西山岛) so this worked for me.
I stayed in 3 different rooms (Rm 1,4,5) for my 3 nights as I had asked for a room with a view but was initially assigned one that was completely blocked by trees. In trying to accommodate my request I ended up having different rooms (to no fault of the staff and property) each night. There are 8 ‘normal rooms’ and one suite room that is round and more suited for honeymoon/romantic occasions. Rooms 3,4,5,6 are the ones with the better view. Room 1 (my first room) has a completely blocked view which is a waste staying by the lake. Rooms 4 and 5 have the best view. Note also that rm 1 and 4 have a skylight that cannot be blocked so by 5 am your room is gonna be bright although they do give you eye shades to help.
There is also no laundry facilities on site.
Only additional feedback to the property would be that they could consider a discount for guests to dine at the cafe, that could encourage guests to have more meals there.
Overall I enjoyed my stay and would recommend this for anyone looking for an escape for the buzz and want a tranquil place to rest!
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Price per night from:IDR 2,384,033