Tbilisi Philharmonic by Mercure Hotel sits in the building of the former Institute of History and Ethnography, erected between 1929 and 1930 and absorbing a variety of stylistic features of disparate eras. The Tbilisi Concert Hall (sometimes called Philharmonic Hall) is located just opposite the street, and the city's main Shota Rustaveli Avenue with charming cafes, restaurants, and eclectic shops, is within a few minutes' walk.
Since its opening in September of 2023, Tbilisi Philharmonic by Mercure Hotel has been offering guests the perfect combination of reasonable price and a high-level of service at any time of the year. The hotel features 120 stylish and spacious rooms of different categories. All rooms are equipped with everything needed for work and rest, including air conditioning, a work desk, tea and coffee facilities, and free high-speed Wi-Fi.
Tbilisi Philharmonic by Mercure Hotel offers 24/7 front desk service and a 24/7 gym. Guests can enjoy European and Georgian dishes at the hotel's Muse Restaurant, unwind at the bar, and host events in one of the three meeting rooms.
"The hotel is generally well located; however, access by car is not very convenient. Vehicles cannot approach the entrance directly, so guests are dropped off nearby and have to walk to the hotel with their luggage.
Overall, the staff leave a positive impression — the team works in a coordinated manner, and there is clear involvement from both the front desk and management. Unfortunately, this applies to a lesser extent to the restaurant and room service.
Restaurant service could be improved: service is not always prompt, and tables are cleared with delays. At the same time, the food quality is good — breakfasts are tasty, and hot dishes are prepared well and replenished on time. I would also note that during breakfast, waiters leave the dining area several times to smoke, exiting directly from the restaurant. As a result, the door is frequently opened and cold air enters the room, which is uncomfortable during the winter season.
I would also note that communication with room service was inappropriate — the order was taken in a rather rude manner, which does not meet expectations for a hotel of this level.
The rooms are very compact. Once a suitcase is opened or a chair is moved away from the desk, it becomes difficult to move around the room. All beds in the hotel are made of two joined beds; there are no king-size beds. This information was confirmed at the front desk when I attempted to upgrade my room. Room lighting is insufficient, and the windows face neighboring buildings.
The organization of drinking water also raises questions. Despite the hotel’s four-star rating, water is not delivered to the rooms. Guests are expected to fill their own bottles from a water dispenser on the floor, where queues sometimes form, creating the impression of staying in a student campus.
Housekeeping is carried out regularly, though not always thoroughly.
At the same time, I would like to note a positive point: due to low occupancy, I was provided with a complimentary room upgrade, which had a positive impact on my overall impression of the stay.
Overall, the hotel leaves a mixed impression: strong work from the front desk and management and decent food quality are combined with noticeable shortcomings in restaurant service, room comfort, and basic guest amenities."