El Mouradi Palm Marina Reviews

Where do I start with this hotel. It’s a 5 star due to meeting that criteria but that is where it ends. We went during the low season and Ramadan and I have taken this in to consideration before writing this review. The front of office staff were polite on arrival we were a little shocked at the tourist tax cost 12d per night per person. Our room was very warm as the room does not come with working air conditioning we had a reverse fridge so anything you put in heated up. On which on speaking with the front office they sent an engineer up who first said we had turned it off even though the light was on, then they agreed it was broken and replaced it with a fridge with one that worked sort of but the door was broken and 20% of the seal was missing, I was not expecting it to be new but they had to clean it as it was filthy like it had been taken from a skip. Then we noticed no towel cards for the pool and no kettle in the room. Being seasoned travellers we always bring English tea bags. So again speaking with the front of house you have to pay 15d deposit for each towel and 50d deposit for the kettle. So another 80d (£20) on top of the 240d tourist tax. They do offer a late checkout option which they charge 10d per hour per person so that gets expensive very quickly. The room cleaner was good and very respectful her name was Suleth who on seeing the birthday made the room extra special well done. The facilities well most closed due to low season so we had darts and table tennis the pool table was shoved in the corner so you couldn’t use it. The indoor heated pool was very nice and warm and there’s always a lifeguard on duty although every time we went in he was a sleep on one of the sun loungers up the corner where he couldn’t see the water. The outdoor pool looks really nice has shallow and deeper sections 1.7m deep although the outside temperature was in the 20+ range the pool was cold but that’s not the hotels fault. The pool however is dirty please see pictures The food. Well what’s not eaten at breakfast is pushed to lunch and what’s not eaten from lunch is pushed to dinner. Food was limited due to not many guests but there is a pasta station when they plug it in yes really twice they hadn’t reeled the extension cable out and 6 times in 10 days it was even staffed and not because there wasn’t any staff but more because they couldn’t be bothered. The hot grill doesn’t open when the restaurant opens but when the staff can be bothered to open it and that’s the same for the juice section, ice cream and pizza. I never had nothing to eating but the restaurant is let down completely by the kitchen staff. They are always on their phones, late, rude and even one evening were having a food fight in front of the customers I kid you not. The pinnacle of my dining experience though was have to cut my own fruit and turn the juicer around after asking 3 different members of staff for a drink, then they just stood there and watched. I have also started