JI Hotel (Lijiang Ancient City)

JI Hotel (Lijiang Ancient City) Reviews

JI Hotel (Lijiang Ancient City)

No.259 Minzhu Road, Gucheng District, Lijiang, Yunnan, ChinaView Hotel Details
JI Hotel (Lijiang Ancient City)
JI Hotel (Lijiang Ancient City)JI Hotel (Lijiang Ancient City)JI Hotel (Lijiang Ancient City)
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JI Hotel (Lijiang Ancient City) Guest Reviews

4.6/5
Very Good
1952 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(1952)
Positive reviews(1893)
Reviews with photos/video(548)
Convenient location(313)
Great location(308)
Easy to get around(142)
Friendly front desk staff(137)
Convenient parking(129)
Delicious breakfast(125)
Average sound insulation(60)
Negative reviews(58)
Anonymous User
Guestroom (2 beds)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 28, 2024
The facade of the hotel doesn’t seem impressive. However, it is nice inside. Rooms are basic but clean and comfortable. Breakfast offers little choices. Hotel staff are nice and helpful. Very convenient location. Vary good Restaurant nearby
Response from Property: 每一個笑容,都定格在那個相遇的回眸中,如果酒店是一種相遇的方式,那麼進店後的友誼才是真正的永恆,當您感受到我們的服務滿意,欣慰的同時,小季也在由衷的高興,您的讚美,您的好評,讓我們深深感動,小季祝您每天開心!
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Couples
5 review
4.7/5
Amazing
Posted on Apr 10, 2024
The reception counter staff were good providing prompt services but not for the technician. He has bad working attitude as he refused to demonstrate how to tune to local television programmes when asked and just walk off.
Response from Property: Dear guest, we are sorry to bring you a bad check-in experience. The hotel is on duty 24 hours a day. If you encounter any problems during your stay, you can contact the front desk directly. If the staff has a bad service attitude, we will also provide special training. To you We are very sorry for the bad accommodation experience. We will do our best to help you solve any problem. Thank you for your stay and look forward to your visit again~~~~
La_Mimi
Superior Double Room
Stayed in Jul 2023
Couples
13 review
4.5/5
Great
Posted on Aug 14, 2023
The hotel is quite new and located near the old city centre. It is a good 3 star hotel with a tasty breakfast. The staff is very nice and very cool: You can wash your clothes (and dry) for free! There is a laundry room! The first room wasn't very clean, so we changed. Generally, it's clean enough, and because the hotel is new enough, I can recommend it here. There is a new JI hotel a bit further away, if you want it more clean
Response from Property: Life is a journey of mountains and waters. If your heart is ordinary and the sun is shining everywhere, you will walk calmly and peacefully no matter how far the road is! Xiao Ji will always be with you in the ordinary journey of life, hoping to bring you more beauty and brilliance!
Guest User
Superior Double Room
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Excellent price value! Friendly and helpful staff. Perfect location!
Response from Property: 其實生活自在人心用筆墨記錄下來的細碎瞬間,滿滿都是小感動,小共鳴,小確幸。君且自由來去,小季靜候您佳音!
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Very clean , service very good
Response from Property: 其實生活自在人心用筆墨記錄下來的細碎瞬間,滿滿都是小感動,小共鳴,小確幸。君且自由來去,小季靜候您佳音!
Guest User
Superior Room (Double bed)
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 19, 2024
I chose this All Seasons Hotel on the spur of the moment when I arrived in Lijiang. I have stayed at All Seasons Hotel in other places before, and this one has a super good location, right at the entrance of the ancient city, and only a 5-minute walk to the north gate of the Dashuiche Ancient City! All the service staff are very enthusiastic, especially the little boy at the front desk who has a particularly good service attitude! I was quite satisfied with the room arrangement. After checking in, I was given welcome fruit with a loving reminder on it! I had to check out early in the morning, and the front desk prepared a breakfast for me. I just said when I checked in that I had to leave very early in the morning. How thoughtful! When I was leaving, a young girl checked me out. She was very welcoming and gave me a small bottle of mineral water with the All Seasons logo. She said the small bottle was easy to carry! The service is really satisfactory! The hotel lobby was spotless from the time we checked in to the time we checked out. We saw the cleaning lady cleaning and tidying up at all times! The public restroom in the hotel lobby is very warmly decorated. There are two white roses on the fragrant perfume bottle, and tissues, large rolls of toilet paper, and a hand dryer. The bottled hand sanitizer should be customized for all seasons. The management of the chain hotel is very attentive and good-looking. This store is also very cost-effective and recommended! ! !
Original TextTranslated by Google
Response from Property: A city, two people, a wonderful memory. Thank you for meeting you in the hotel and thank you for your recognition. All the staff of our hotel are encouraged by your praise. At the same time, we are also working hard to do better. I believe we will do better in the future, and Xiao Ji sincerely looks forward to seeing you again! I hope you will be pleasantly surprised and touched by our stay again.
Guest User
Superior Room (Double bed)
Stayed in Jun 2024
Family
11 review
1.0/5
Posted on Jul 8, 2024
After visiting the ancient town of Lijiang until ten o'clock in the evening, I checked into the room and hurriedly jumped into bed. After taking a rest, my feet were about to fall off. My hands felt cold, sticky and slippery. I was surprised. When I lowered my head, I saw a large yellow wet stain. The description of the smell, (adults can understand it), was very shocking. This is an All Seasons hotel. I felt sleepy. I picked up the phone and complained to customer service. The customer service did not apologize and said it would be replaced immediately. I called twice and came up and said , just change the quilt cover, I strongly requested to change all of them. During the period, I asked: This kind of thing should not happen in the Ji Hotel. This kind of thing happens in small stores. The waiter took a look and said it was damp. I said, please open your eyes. Would you like to see and smell it too? The waiter said, maybe the staff was negligent, I'll go! Can this kind of thing be ignored? The more I thought about it, the angrier I became. I complained to the platform and made a claim. The result of the negotiation was that the platform guy asked me to leave the store in the middle of the night and gave me a refund? ? ? , what did I hear? If you don't solve the problem, solve the person who asked the question, drive me away. You won't do it. The next morning, please pay attention. I washed up the next morning. I arrived at the store too late last night and the child went to sleep after changing the sheets. I was so angry. I didn’t wash up. I knocked on the blackboard here and opened the disposable toothpaste. It turned out to be used. Oh my god, what happened to me? I took a screenshot decisively. During the game, I complained and the housekeeper called me and gave me a plan. I was asked to leave the store and the platform compensated me with 100 yuan. 160. If you feel uncomfortable, you should leave. There are too many hotels in Lijiang Old Town and you can leave right away. Are you kidding me? The All Seasons Hotel brand I chose has gravel in the shoes. Just throw them out. Who would throw away shoes?
Original TextTranslated by Google
Response from Property: Dear guest, I'm really sorry. The yellow wet stains you mentioned are indeed caused by the hotel not checking the linen properly. I'm really sorry for the inconvenience caused to you. Your feedback to the front desk did not solve it for you in time and the handling method was inappropriate. It is indeed true. What we need to train and improve is indeed a mistake in our management. In the future, we will strengthen the ward rounds and strengthen the service awareness and skills of the front desk and relevant persons in charge. We apologize again for the inconvenience and welcome you to visit again.
Guest User
Superior Room (Double bed)
Stayed in Nov 2024
Couples
2 review
1.1/5
Posted on Dec 24, 2024
Except for the good service attitude, it is really bad. When I arrived at the store, I was told that the corner of the stairwell arranged was not a special room. I also marked it in advance as not to have a corner. Then I added 49 and asked to change to a larger room. After adding 49, the noise in the room was too loud when sleeping. The outdoor air conditioner was right next to the window, so I didn't have to sleep at all. The next day I went out to play and came back at 11 o'clock. Before check-out time, the room card became invalid and I couldn't get in. I went to the 3rd floor and couldn't get in, so I went down to the front desk to get it again. After that, it still didn't work. So I don't know what happened. It really doesn't work. There are other hotels that are all seasons within a short distance, so I'd better book with another hotel. This hotel is not recommended for all seasons
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for giving you such a bad stay experience. When booking, you emphasized that you did not want a corner room. Because the room type you booked is basically close to the road, we could not arrange it according to your request! There are also various problems with the room types that have been upgraded with money. Due to the location of the store, the soundproof glass of the window of the store has been modified according to the standards. It is still difficult to eliminate the noise. We will continue to improve it. We will strengthen the inspection of the noise outside the air conditioner and deal with it in time if any abnormalities are found. This time We are very sorry that your stay has affected your rest. We also thank you for taking the time to share your valuable opinions with us. I wish you a happy life!
Anonymous User
Family Room
Stayed in Nov 2024
Business travelers
9 review
0.5/5
Posted on Dec 21, 2024
The hotel front desk secretly used customers' mobile phones to give positive reviews for their hotel orders (several negative reviews of the hotel have revealed similar things, so it is clear that they are repeat offenders). After being exposed, he showed no regrets. Please avoid this. In addition, the decoration is old and the cleanliness is very perfunctory. It is the worst room I have ever stayed in in the whole season. It should be said that it is not like the whole season at all.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for giving you such a bad stay experience. Our service tenet is to satisfy all the families who stay here. We have always advocated that if customers have time to leave a review of the hotel after their stay, they should ask the family members themselves. For reviewers, if you use a customer’s mobile phone to comment without going through the customer, we will investigate it thoroughly and impose penalties to prevent similar problems from occurring in the future! I found that you made a comment without permission and you did not realize your mistake after feedback. We have also followed up with training and education. Cleanliness, hygiene and comfort are the principles we have always adhered to. If you are not satisfied with the hygiene details on the day of check-in, we will do it during the ward rounds. We will strengthen the management of the unfinished land in the later stage. Thank you very much for sharing your valuable opinions with us despite your busy schedule. We will seriously improve the existing problems. I wish you a happy life!
Guest User
Memory Foam Twin Room
Stayed in Nov 2024
Family
37 review
3.5/5
Posted on Dec 2, 2024
Except for the advantage of the hotel's location on the edge of the ancient city, everything else is so-so. The hotel facilities are old and simple! Incomparable to most all season hotels! The decoration style of the zero-pressure bed room is also different from other all-season hotels! The soundproofing of the room is not good! You can hear the singing outside! Fortunately, it will stop late at night! All in all, the experience was not good! The service is quite satisfactory!
Original TextTranslated by Google
Response from Property: Dear guest, I'm really sorry. Our house in the city center is really busy before 11pm. However, our rooms are all equipped with soundproof glass. Remember to close the windows when you check in at night. We will also strengthen inspection and maintenance of room facilities and hygiene. We will strengthen training and supervision. We are sorry for the inconvenience and welcome you to stay again.
Guest User
Superior Double Room
Stayed in Oct 2024
Family
14 review
0.5/5
Posted on Nov 27, 2024
Too lazy to type anymore! The front desk service and operation have touched my bottom line! No next time! As for others, please refer to it! Feel free to operate your guest’s mobile phone! Lure guests into paying attention to Huazhu Club! Directly poach Ctrip’s corner!
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for giving you such a bad check-in experience. The front desk took your mobile phone to operate this problem without explaining it clearly to you during the reception. We will rectify it immediately. Generally, hotel breakfast is only free for members, and hotel employees do not. I saw that your order in the backend included breakfast. I wanted you to get a free breakfast coupon, but I didn’t explain the situation and held it with your mobile phone. I also felt very bad. We will definitely rectify it later. Ctrip is our partner, and the customers who book through Ctrip are also our customers. We will work together to serve the guests well, and we will provide training and instruction later on to prevent poaching. I hope you can give us a chance to improve, and wish you a happy life!
Guest User
Superior Room (Double bed)
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 28, 2024
The location of the hotel is very good, the service is also very good, and it feels very friendly.
Original TextTranslated by Google
Response from Property: In the bustling and busy urban life, we are constantly running between dreams and reality. I hope that Xiao Ji’s small efforts can bring you comfort. Your satisfaction is the greatest support for Xiao Ji. I believe we will do better. Thank you for your support and wish you a happy life!
Guest User
Memory Foam Twin Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 14, 2024
The hotel is conveniently located and has its own parking lot. It is a very suitable place for self-driving and backpackers to stay. The rooms are clean and hygienic. It is worth recommending!
Original TextTranslated by Google
Response from Property: My dearest friends, our dreams have kept us in high spirits and have helped us to get to where we are today. Your suggestions and opinions for Xiaoji are the best motivation for us to make progress. Don’t worry, Xiaoji will go all out and do our best. I wish you all the best!
Anonymous User
Superior Double Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 11, 2024
The room was nice, with welcome fruit, very close to Lijiang Old Town, you can walk there directly at night
Original TextTranslated by Google
Response from Property: Noble mountains and precious waters welcome noble guests, noble virtues and noble righteousness meet noble people. Xiao Ji is full of confidence after seeing your comments. Xiao Ji is willing to wait for your arrival quietly, peacefully and exclusively. If you don't come, I won't leave. If you don't come, I won't grow old!
Guest User
Family Room
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Stayed for two consecutive nights, it was very good, within walking distance to the north gate of the ancient city, nearby is the business district, there are pharmacies, restaurants, fruit shops and everything, the staff had a very good service attitude, the room was clean and hygienic, and it was very convenient to travel with the elderly and children.
Original TextTranslated by Google
Response from Property: We always believe that good reputation comes from the most sincere recommendation of guests. Dear customers, thank you for your support to our hotel. We are always very grateful. At the same time, we are also honored to provide you with the best service. You are very welcome to choose our hotel again for business trip or travel! Xiaoji sincerely looks forward to your visit again!