In fact, some things could have been ignored and ignored, but what happened the next day was really upsetting!
We don't expect any good service from such a hotel, after all, the price is a little over 100. We arrived around 11am in the morning, and the boss said that we could not check in until 2pm. It was easy for us to talk, so we just followed the request. When I went there after one o'clock, there were several waves of Malaysian Muslim guests. The boss was very attentive and arranged for them to stay in the room first. I asked here twice, and they both said I have to wait for a while, but I waited until 2 o'clock before I stopped! We were already a little unhappy because it turned out that he had priority over the Malay guests, but we didn’t say anything, as long as we could stay! We don’t lack the courtesy that we should have! I didn’t sleep well that night. The reason was that the mattress had long since aged and collapsed into a big pit. When a person lay down, he would sink into it. This position was unbearable from the cervical spine to the lumbar spine all night long. We didn’t say anything. It is said that every room is almost like that. I barely fell asleep at around 7 o'clock, and then woke up at almost 11 o'clock to take a shower. In the middle of taking a shower, the boss knocked on the door. I thought to myself that there was only one day left, and I didn't want to check out! I told him that I was taking a shower, but he still knocked. While knocking, he said outside, ”You need to change your room!” I asked why, and he kept talking outside. I couldn't understand Thai English, so he said Must change rooms! I could only put on my clothes and open the door for him! After opening the door and talking for a long time, he insisted that I change rooms. When I asked him why, he said that he upgraded me yesterday and I must go back to the reserved room today! The room I stayed in was exactly the same as the one in the reservation picture, so of course I had objections! They immediately called agoda (Ctrip contracted the business to agoda), and the person on the other end spoke more directly, emphasizing that they upgraded me yesterday, so I asked first of all, if you had upgraded, you had to tell me yesterday, and you had to tell me yesterday. Ask me to be more prepared, and also tell me that any hotel I stay in, even a five-star hotel, will be disinfected, and you ask me to change rooms as soon as I arrive, regardless of whether it is inconvenient for me to open the door. This is very impolite behavior. ! Agoda told me to do whatever I want, either change the room or cancel! Then I'll cancel. The boss will start a fight with me even if he's not happy with the result. At this time, a kind-hearted Malay driver friend helped me explain to the boss in Malay. I really want to thank him here. After learning the cause and effect, he also felt that the boss's behavior was rude and inappropriate, but he also said that this situation is relatively common in Hat Yai. He also mentioned that the mattress collapsed. He felt that his whole body ached after sleeping all night and had to go for scraping. Cupping relieves. I didn’t want to say anything else later, so I reported the matter to Ctrip and asked my driver friend to help negotiate with the boss to give me half an hour to take a shower and pack my luggage. It should be acquiescence that the boss didn’t come back. More than 20 minutes later, Ctrip called and said that it was informed that the situation was true and that it could be canceled in advance. We don’t want to say anything more and leave now! I am very curious about these Chinese people who are originally from China. It cannot be said that they discriminate against Chinese tourists. How do they achieve the kind of ”special treatment” that comes naturally to Chinese tourists? From the way you checked in to the way you spoke the next day, if you really don’t welcome tourists from China, you can stop displaying it on platforms commonly used by Chinese tourists! Although I am not an authentic Chinese, I really don’t understand this situation. Chinese tourists basically dominate the tourism industry in Southeast Asia. Treating them well is the way forward for you industry players! Another suggestion is to honestly show the core photos of each room type in the future, photos with characteristic information! Furthermore, if you think you have given care to customers, please inform them clearly in advance so that others can have choices and be prepared! Don’t do something ambiguous or even misleading!
