Fantastic service from the team, glad to assist with all directory questions. Booked 3 rooms, 2 were available for early check in slightly before noon. The last room reeked of cigarette smell and no questions asked, they changed a new room for us.
Wow, what an amazing hotel! From the moment we entered the building, we were treated with friendly and capable service staff. We were celebrating our anniversary, so the hotel prepared some room decorations and wine, as well as an upgraded space. The view was fantastic, the spa and pool relaxing, and the in-room bathtub so luxurious. The only minor issue we had was when we ordered food. There are no robots, so we had to take 2 elevators to the ground floor to collect our takeout food. Every hotel in Shenzhen has robots who bring deliveries to your room.
Overall, exceptional experience!
Hotel seems a bit dated to my taste but it is very well maintained. Excellent service and housekeeping, everything was great from the doorman and reception to my departure. Beautiful swimming pool area, good GYM. I loved the breakfast buffet, one of the best I’ve tried in Macau. One star off the service for having to wait to be seated for breakfast despite having the reservation time, my plans had to be moved because of this. The rest was brilliant.
Amazing hotel in the heart of Cotai strip, with connecting walk ways to other major hotels near by as well. The room was luxurious and the king bed was super comfortable. We didn’t have the best view but we didn’t pay for that, so that was expected. Definitely worth the price and I’d agree that it’s a 5* hotel. Hotel staff were great, helping with our luggage when checking in and checking out, even helping to wheel it to the airport transfer bus. The only thing that would have been useful would be a list of all services available (ie airport / ferry / bus transfers - there was not a complete list anywhere).
- the location beside the airport terminal and the MLRT(Airport Station) was very convenient for the business
- the hotel and the room were clean and the daily fixing up was properly done on time
- no business service - printing out some documents - is the only minus point so far
- due to many tourists (mainly families with children) the noise after 22;00 pm was nearly daily on the acceptable limit.
The location is superb! There's a super famous dessert store right beneath. The bus stops right in front of the hotel as well, with buses to go to the airport and ferry terminal, as well as the casinos. Highly recommended! A lot of good food nearby too. The rooms are not too shabby, quite modern. No smell of paint or whatsoever like the other reviews. I guess because how the hotel is more or less well-settled through the renovation phase earlier. Very accessible, good for single pax concert goers. That's why I booked it here! Will stay here again.
Quite good hotel with strategic location, free shuttle bus to 關閘, easy access to macau-china border. A lot of famous and instagrammable restaurants nearby, a few supermarkets nearby, within walking distance.
This is the most fantastic trip we’ve ever had before. We’ve got the customised service, the high quality of hotel facilities with a high quality and the delicious food etc. Colin connected me and gave me the useful tips before and within the entire trip. and he prepared the surprise for kids as well. While Robin helped plan every detail about viewsights, famous local snacks and the efficient way with transportation. All these are pretty impressive, and I’ll choose Londoner again!
Fantastic stay at this Line friends themed hotel :) it makes the kids stay so memorable and we loved all the decor and little touches, would definitely recommend!
It was beyond expectation and satisfying. The hotel hardware is luxurious and exquisite, clean and sanitary. The software service is even more satisfactory, and the butler service system is particularly considerate. From the moment I checked in, a butler was always available to provide considerate service. I had already added my contact information before I checked in. They added a bed for us as requested and gave us a lot of desserts. The bouquet of flowers to welcome us was also very pleasing. I would like to thank the butler Ken Zhang for his attentive and considerate service, and also thank the butler Lucas Lu for his enthusiastic company. I will definitely stay here again next time I come to Macau.
Perfect
13 reviews
10.0/10
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9.1/10
LLonely JournalistNo delight or disappointed, just a very casual or normal 3 Star hotel with good standard, staying here for 2-3 nights is fine & comfortable.
GGuest UserThe hotel's location was fine and the facilities were all up to scratch, but our room had a very strong smell of cigarettes from the minute we checked in - either previous occupants had been smoking or perhaps someone who worked at the hotel? It was raining a lot in Macau during our stay so we were also unable to open our windows to try and get rid of the smell, but overall staff were helpful and the hotel served as a good enough place for us to spend a night during our trip.
DDmytro_wandererPros:
- Sparkling clean and new
- Right across Galaxy Casino (4 min on foot)
- Great view from the window if you get a higher floor. I was on 15th.
- Friendly receptionists
- Gas stove and some cutlery
- Remotely controlled curtains and gauze
- Comfortable bed
- Full air conditioning system (heating and cooling)
- Sofa
- Two TV sets
Cons:
- MOP400 deposit (fast return at checkout)
- No diswashing liquid
- Smoke coming in from a smoking room (the AC ventilation helped)
GGuest UserBest location in macau. Walking distance to MGM and Wynn Macau. Amazing Staff with beautiful smile and kindness. Got an upgrade room this time. Thank U ~
MMengyu123321Super clean room, the toilet has a big window, good ventilation~
It is also very quiet at night. The houses next to it are full of artistic atmosphere, much better than the Internet celebrity check-in spots!
I will stay here again next time I come to Macau.
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