This hotel is incredibly convenient, with a convenience store on-site and plenty of local eateries and supermarkets nearby. The room was spacious and very clean, with an open view outside. Since it's a serviced apartment, it came equipped with a fridge, microwave, and cutlery, which was perfect for making a simple late-night snack with groceries bought from the supermarket. However, there were a couple of downsides: the water pressure was quite weak, and there was a strange drain smell coming from the bathroom, which definitely needs improvement. The gym and infinity pool are located on the 36th floor. The pool was super clean and the views were absolutely stunning! 👍
Centrally located. A new Service apartment located at A McAllister Road. Swimming pool on the top floor was good and scenic, with a nice strong Jacuzzi section. Gym sector was very good. Rooms just nice for three people. Basic cooking facilities available front desk owner responsible for for check-in and check out and validate the parking facility. Any room service problem will need to contact the hotel management in the different number.
The room was extremely comfortable overall — it was spacious, clean, and very well-maintained, with everything feeling new and in great condition. The location was also very convenient, making it easy to get around and access nearby attractions. I especially appreciated how tidy and well-kept the room was, which made the stay even more pleasant. I would definitely come back again on my next visit and highly recommend this hotel to others.
⭐⭐⭐⭐⭐ 5/5
Had a wonderful stay here. The hotel has such a cozy and calming vibe, with a beautiful and aesthetically pleasing interior. The room was spacious, incredibly clean, and well-maintained. I especially loved the bed and pillows—so comfortable that I had a great night's sleep. Excellent service from the staff too. A solid 10/10
This hotel is truly excellent!!! Much better than expected!!!! Check-in and check-out were both self-service, which was very convenient. The hotel environment is great! It's cool inside, clean, and hygienic. The little decorations inside are also lovely, with couplets, calligraphy experiences, and a felt board where you can leave messages. I saw so many interesting comments. The room type I booked was perfect for two people. Both air conditioning and a fan were provided, and all the facilities were complete and easy to use. Breakfast was also served in the morning. There was coffee, black tea, toast, and even strawberry jam and butter~ The open kitchen had a water dispenser, a toaster, and I even saw a juicer. The ice water from the dispenser was super delicious, and hot water was also available. There was also a laundry room, but I didn't go up to see it. The living environment was very quiet, and they even provided earplugs. The hotel staff, Ma Ni, was also amazing!!! Very enthusiastic, always smiling when she saw me~ (The room was exactly as described by the hotel, no false advertising at all~ I just forgot to take pictures of my room). Everyone doesn't need to worry about language issues; upon arrival, just scan the QR code in the middle above the main door to add the owner on WeChat. Chinese communication is perfectly fine! Then the owner will send you the main door password and your room password, which is super convenient!!! All in all, I highly recommend this hotel, everyone can confidently go for it!!!!!!! I will definitely come again~ A very wonderful stay ❤️❤️❤️
Although we only needed a one bedroom apartment, we booked a two bedroom as that was all that was available at the time. We were really looking forward to having some space after spending the last couple of weeks in hotel rooms, so we were pleasantly surprised when we were offered a 3 bedroom apartment as none of the two bedrooms were ready. It was fabulous, lots of space and way up on the 32nd floor which makes for quite the view. Great place, the pool was fantastic and it's in a great location with a small beach out front (note this is not walkable at high tide).
Thing that could be better is a few more supplies/furnishings. Although we had a balcony, there were no tables or chairs for outside (we did ask but nothing was available) and although we had dishes and cutlery for 6 people there was only one medium sized frying pan and one medium sized saucepan, which made for some creative cooking. But we would go back again especially for a longer stay.
I had a very pleasant stay at the hotel and was especially impressed by how clean and well-maintained everything was. From the moment I arrived, the lobby looked spotless and welcoming, which gave a great first impression. The room itself was extremely clean, with fresh linens, neatly arranged furniture, and no signs of dust or dirt. The bathroom was also well taken care of, with all amenities properly stocked and sanitized.
Housekeeping clearly does an excellent job, as the cleanliness was consistent throughout my stay. The environment felt comfortable and relaxing, making it easy to unwind after a long day. I also appreciated the attention to detail, as even small areas like hallways and common spaces were kept in great condition.
Overall, I had a very positive experience. The high standard of cleanliness made my stay much more enjoyable, and I would definitely recommend this hotel to anyone looking for a comfortable and hygienic place to stay.
We stayed at this hostel because of its location and the desire to experience living in a colonial house. It's an excellent hostel, one of the best we've ever stayed in. The soundproofing isn't great, but during our 3-day stay, we experienced no discomfort from the street or neighbors. The contactless check-in was particularly impressive. We received all the necessary access information the day before, and the managers were constantly available. The bathrooms and toilets were clean, and the kitchen had everything we needed. The location is superb.
Service: 24h frontdesk. No late check out after 12pm. Room: Smelly toilet (huge shame). Loud outdoor music at 722am-8am. Staff claim this is uncontrollable/cant be helped. Clean. Great bed and pillow. Noise from other rooms depend on luck (our stay did not have noisy neighbours). Has water dispenser.
Location: Average. Hotel lobby for drop off and pick up point is a long one-way loop and not very convenient. My advise is to alight at the heritage block to save time and taxi money.
Pool: Excellent roof top pool with excellent views of three sides of Penang. Downside is there are limited lounge chairs and usually packed with families and toddlers. No sauna/steam room. No outside food and drinks allowed.
Gym: Great but didnt use.
Price: Good.
Lift: Crazy stupid position of buttons and order.
Great
33 reviews
9.1/10
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8.3/10
Very Good
GGuest UserWhat I liked: quick and convenient communication with the administrator during check-in. The room offered good value for money. What I didn't like: The pool rules weren't supported by its infrastructure. There's nowhere to change into dry clothes, but you're not allowed to leave in wet ones. The floor in front of the pool gets scorching hot in the sun, yet they require you to walk barefoot, even without slippers. They even came up with a dress code for visiting.
RRealricercrabGreat hotel, the pool is awesome! You can also watch the sunrise from the rooftop in the morning. I highly recommend staying here. Plus, there's a coffee shop right downstairs so you don't have to worry about breakfast in the morning.
龚龚永昕At this price point, it's fantastic value for money. I'd definitely return. Although the location is a bit far from GT, I would still consider it for future stays as it's not far from the commercial area, and transportation is decent.
TTravel Channel Asia - MalaysiaWe decided on our overnight trip to Penang at the very last minute but still managed to secure this unit and check in on 29th Dec 2025, since it was impromptu, prices were not cheap. It was difficult to find good and reasonably priced accommodation just after Christmas before New Year. However, I must say this unit was a good find. Not cheap but reasonably priced due to high season but I must say that it was easy to book, check in and out, everything went smoothly. Communication via Whats App and Check in details were sufficient, did not have any difficulties in finding the place and parking was good. Location is excellent.
This place is in Georgetown, we did do GRAB if we wanted to go to places which were difficult to find parking and the rest which were further we just drove to where we need to go. For dinner, the young adults walked back from Citadines Hotel area (happening place with hawker food round the corner and a shopping mall) and had a great time discovering new F & B outlets. The rest of the senior citizens of course, took a GRAB car and quickly got back to the unit to rest and had a nice cuppa tea before bedtime. The following morning, it was breakfast at Pulau Tikus market, nearby as well. Old hawkers are still around there, so food is good. There is a great Nyonya restaurant in that area as well though we could not go this time round as we ended up at Oceano Symphony. Another story to follow up if you are interested.
Our family enjoyed our stay at the unit, decor was good and facilities were well-kept, clean and sufficient. The view is lovely (high floor) - do have a good seaview, stretches from Living room all the way to the Master Bedroom. Also you have 2 convenient shops downstairs in case you need to grab a sandwich or drinks.
SSE LooiOverall we are satisfied with this hotel but there are one thing I want to highlight. After check out the lady whom I liased with when I checked in told me that there are a burn mark on the bedsheet & also mattress protector and she will forfeit my deposit of RM50.
I then asked my niece who slept on that bed & she said the burn mark was initially there but she doesn’t know that she must inform us about it.
I’ve tried to explained to her many times that my 11 years old niece was sleeping on that bed & none of us in that room smoke or using any electrical appliances such as hair iron or curling iron or which non of us have with us so how can we the burn mark appeared there. She kept insisting that it was a fresh burn mark and she won’t let her hotel guests sleep with a burn mark bedsheet.
This is totally a scam to us as I travel with my mum, my husband, niece (11 years old) & nephew (10 years old) could caused the damage as claimed. I do not have choices but just accept it as the lady keep saying that my deposit is not even enough to cover. Am not sure why they used such a tactic towards a family with kids and I have never had this problem in my entire booking with Trip.com.
It was our mistake that we didn’t check the hotel room condition as we checked in very late - 8:26pm and all of us are really tired from travelling long journey.
I’d say it was caused by their own staff which are 2 Bangladeshi guys who handle housekeeping but they blamed it on my family. Of course they won’t admit it as the lady keep saying they won’t provide burn bedsheet.
This is totally not fair to me and one of the staff keep insisting me to pay the deposit when I arrived.
AAlways on the tripThis is a homestay, a pretty good one! Add the landlord on WeChat in advance, and you will get answers to any questions. You can communicate with any questions first, and any problems during your stay can be solved smoothly. The suite is a building in a building, with a large space that can accommodate 5-6 people. The floor-to-ceiling windows in the living room can see the sea view without dead ends. The room facilities are very complete, even equipped with washing and drying machines, kitchen utensils, tableware, etc. It is a good choice for travelers who stay longer and have cooking needs. But I still emphasize that this is a homestay, there will be no hotel services, no daily room cleaning, garbage cleaning, towel and bed sheet replacement and other services (if there is a need, you need to contact the landlord in advance and arrange at your own expense), so if you can't accept this form of accommodation, it is recommended not to choose it!
GGuest UserThe young girl staff very polite and friendly
I feel touch
The location is very conveniently
Outside from the hostel just opposite there has many of restaurants and shops
It has different types of food and desserts
The price is reasonable
It’s quite clean
Call grab is convenient also
I think I will be back again
AAlfredo KA nice capsule bed. i had a quiet night and very pleasant stay here for the 3D2N.
The Location, cleanliness, and service are all excellent. Another thing is that we were able to enjoy and experience the breathtaking New Year's countdown fireworks from the historic skyline of Georgetown City at the hotel's common area terrace. See the photo taken during that time below.
First of all, the hotel itself is absolutely beautiful.
The Malaysian Chinese lady owner was incredibly kind and always willing to help, which made my stay feel even more welcoming and personal.
As soon as you step outside the hotel, many major tourist attractions are within walking distance, so the location is very convenient.
Aside from that, the room was very clean, cozy, and charming, perfectly capturing the old Penang vibe.
Overall, it’s a simple, compact, and lovely hotel that I truly enjoyed and would happily recommend.
Overall, the experience at the hotel was really fun, there are many good features about it, such as the location, and the facilities.
And the price is affordable too. Thanks for a wonderful time. Housekeeping change towel every day.
Is a Great location, lots of restaurants, great staff, the bathroom is downstairs but it's OK. I would definitely recommend it
Basic but all you need for a short stay! Great wifi and aircon, and such a convenient location.
GGuest UserHomestay (a Semi-D corner lot) is new, spacious and very clean. It fits us (family of 6) comfortably. Shops and.restaurants are just 3 mins drive away. Check in & check out were super easy. To reach the amenities, one need to have a car to stay in this homestay. It is also quite far from Balik Pulau town center.
This homestay is monitored by CCTV inside out (except for bedrooms). Since we are Muslim family, we request to switch off the CCTV inside the homestay which the owner did without any question asked.
The only part we were quite reluctant was the garden where the grass has been kept by owner untrimmed. We cant use the table outaide for our evening tea/coffee and we have to keep the side doors closed all the time fear that such garden could be home to some harmful animals. We ask the owner to trim the garden but the owner says such garden has been kept in such a way due to the following reason:
”to maintain a balance between a relaxing homestay and the wild, beautiful nature of Penang Island. Plenty of birds and critters make their home in our garden, and neighborhood cats also find sanctuary in the grass.” I agree to disagree.
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