4-Star Hotels in Bay of Plenty, New Zealand

The room is clean and spacious. The breakfast quality can be improved. It’s clean but presentation can be better. The buffet spread can be more, food taste good. Will recommend my friends.

Loved the location! There’s a weekend farmers' market nearby, and a hot spring park just across the street. Many places are also easily accessible on foot, which made exploring really convenient.

Super friendly staff and the whole one-night stay was seamless. Fantastic location, would definitely stay again.

Great stay here! Room was newly renovated, great location as it was close to everything we wanted to do while in Rotorua. Definitely recommend!

Great and easy checkin. The cabin was clean and tidy and just 50 meters from kitchen and bathroom facilities. The hot pools were very hot indeed. The kitchen facilities were fine and offered everything needed for cooking and doing dishes. The cabin was rather warm at night (no aircon) and the beds a bit noisy. All in all a good, recommendable stay and good value for money.

We had a generally pleasant experience in Rydges Rotorua. though there were a few drawbacks. The hotel rooms are showing signs of age, and overall cleanliness in our bedroom was just average. A particular letdown was the rusty kettle provided in the room. On the positive side, the hotel offers a good range of amenities, including a heated swimming pool, spa and a children's playroom which are great for families. The buffet breakfast had a good variety of options and was a nice way to start the day. While it's not perfect, this hotel is a fair choice for families looking for a comfortable stay with decent facilities.

The room is spacious and comfortable, and the parking is very convenient to park directly in front of your bedroom. The service is very good, my mobile phone has fallen to the restaurant and I have not found it. The waiter at the hotel rushed to the ship we were about to leave and returned the phone to me.

Great location in the heart of Rotorua, right next door to the lake and Eat Street restaurants and came highly recommended to us, but left us a little disappointed - especially for the price. Room a little outdated, holes in the blinds which let the light in, dirty grout in the shower and the shower head was broken and the glasses were dirty. I never ever leave a bad review, but after a great experience at 4 other different hotels across NZ this trip, the front desk lady on arrival at the Novotel was not the friendliest - it felt like we were an inconvenience to her. It was check in time and she was the only staff member on with a queue of people. On a positive note, the bed was comfortable.

The hotel was located right next to the Polynesian Spa and a long walking/biking path around the geothermal area. It's also near restaurants and a grocery store for lots of food options. The room was clean and comfortable, but due to our location on the first floor near the parking lot and major walkway, we heard everyone coming and going. If you're a light sleeper, request an upper floor room, and hopefully you won't hear people in the hallway/parking lot/walkway like we did. Also, I have to be honest, the sulphur smell was so strong at times I was gagging and it woke me up from a dead sleep. Knowing it will smell and experiencing it are two different things! Mostly for this reason, I wouldn't stay here again.

Not great considering the cost to stay. We had to wait 10 minutes for someone to turn up at the reception, and then we had to ask twice for assistance to check in.  Little to no hot water (tepid would be accurate) meant we had to walk out of the complex (with towels and toiletries) and down the main street and back into another room at the other end of the complex to take showers - both nights! Not at all pleasant as it was quite cold and very inconvenient.  And the spa didn’t work and was out of operation. Probably due to no hot water.  No lift meant lugging suitcases up a lot of stairs and no one to help.  Certainly wasn’t a great place to stay. Think we could have stayed somewhere better at half the price and less trouble.