Fantastic, beautiful hotel,  excellent swim, pool, indoor and outdoor,  will definitely visit again, only downfall for a five star hotel. You have to pay for the parking even though they have plenty of space,
The hotel is very well located, right on the beach.
Service very good.
Food was also good, more ”freshly cooked” food could be offered.
Very good value for money.
Excellent hotel, even worth a detour to stay. Beautiful location. 5 stars service. Buffet breakfast and dinner exceeded expectation. Beds are comfortable and clean. Changing the curtain gives this hotel 10/10.
I loved this hotel very much! The room was clean and new. It was situated at the perfect location which enjoys the best view of Split while you can reach the old town/castle within 15min by walking along the beautiful ocean side. I was really amazed by their breakfast. The hotel service was very good too. Hotel staff were friendly and helpful. I was granted a late check-out at 1pm upon request :) Highly recommend this hotel to visitors of Split!
It is 3 kilometers away from the ancient city and 10 minutes by car. The facilities are very new and a little bit small. The parking lot is large but it costs a fee. 70 Kuna at night, the room is not expensive but the parking is too expensive.
Very good hotel, new facilities and good location. Behind is a large shopping center. Very close to the scenic spot, about 15 minutes walk. Breakfast is also quite rich, and there are some.
The hotel is not in the old city on the edge of the old city, but because the old city is not big, it is very convenient to visit the old city. It takes a few minutes to go anywhere, and the hotel has its own parking space. The decoration is new and modern, the bathroom in the room is also very large, and the bath water is very comfortable. The biggest highlight is the large terrace on the top floor, with several jacuzzis, still warm water, and overlooking the old city, the scenery is invincible. Breakfast is not enough
I was somewhat taken aback by your email. I will address your points below.
1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is
In living room and has a direct sea view, no wall view.
- This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves.
2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception.
- There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night.
3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass.
As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
- it was explained after check out. I advise you inform guests prior to check in.
4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
Our receptionist offered you ear plugs which you refused and you decided to check out on this evening.
- I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website.
5. Our receptionist offered you twice assistance with the luggage wich you refused as well.
- I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance.
I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering.
Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.
Outstanding
43 reviews
9.4/10
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PHP 13,336
per night
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9.4/10
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JJohn Kemp-GeeI was somewhat taken aback by your email. I will address your points below.
1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is
In living room and has a direct sea view, no wall view.
- This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves.
2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception.
- There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night.
3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass.
As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
- it was explained after check out. I advise you inform guests prior to check in.
4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
Our receptionist offered you ear plugs which you refused and you decided to check out on this evening.
- I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website.
5. Our receptionist offered you twice assistance with the luggage wich you refused as well.
- I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance.
I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering.
Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.
LLiving it up!I loved this hotel very much! The room was clean and new. It was situated at the perfect location which enjoys the best view of Split while you can reach the old town/castle within 15min by walking along the beautiful ocean side. I was really amazed by their breakfast. The hotel service was very good too. Hotel staff were friendly and helpful. I was granted a late check-out at 1pm upon request :) Highly recommend this hotel to visitors of Split!
AAbdurFantastic, beautiful hotel,  excellent swim, pool, indoor and outdoor,  will definitely visit again, only downfall for a five star hotel. You have to pay for the parking even though they have plenty of space,
Ppaly0720The hotel is not in the old city on the edge of the old city, but because the old city is not big, it is very convenient to visit the old city. It takes a few minutes to go anywhere, and the hotel has its own parking space. The decoration is new and modern, the bathroom in the room is also very large, and the bath water is very comfortable. The biggest highlight is the large terrace on the top floor, with several jacuzzis, still warm water, and overlooking the old city, the scenery is invincible. Breakfast is not enough
皓皓哥It is 3 kilometers away from the ancient city and 10 minutes by car. The facilities are very new and a little bit small. The parking lot is large but it costs a fee. 70 Kuna at night, the room is not expensive but the parking is too expensive.
GGuest UserExcellent hotel, even worth a detour to stay. Beautiful location. 5 stars service. Buffet breakfast and dinner exceeded expectation. Beds are comfortable and clean. Changing the curtain gives this hotel 10/10.
新新竹玩人The hotel is very good, the environment is quiet, and it is also by the sea. It takes more than ten minutes to walk to the old town along the seaside. The breakfast is very European-style, with rich fruits. Other food categories are small but exquisite. The room is small and exquisite, highly recommended.
The restaurant is not expensive and the service is good.
AAnsonVery good hotel, new facilities and good location. Behind is a large shopping center. Very close to the scenic spot, about 15 minutes walk. Breakfast is also quite rich, and there are some.
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