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Latest Reviews for Sinaloa Hotels

Don Pelayo Pacific Beach

Don Pelayo Pacific Beach

4/5109 Reviews
Malecon de Mazatlan
I couldn't attend the scheduled date and tried to communicate for 4 days before the date and I could never and did not cancel my reservation because I had preferred price of despegar.com, but this answer gave me to start, Since with the hotel I tried to tell me every hour to see if I could cancel or at least change the date and they never answered me in bookings, more than once at reception and they didn't solve anything, my money was left knowing with time that I would not be able to attend and and that because it was a start price, they didn't even have the attention to answer e-mails nothing left my money and absolutely nothing, and as I say even without the simple attention to answer the phone or The post, terrible customer service. As the answer indicates, there was no flexibility, they could have sold easy that day to another person because it is even high season, but there was no way to make any arrangement or deal, or to dialogue in any way.
Oceano Palace

Oceano Palace

3.8/544 Reviews
Zona Dorada
First, let me say the staff here are what makes this hotel ! Truly wonderful service from the bartenders Felipe and Luis Hector, waiters like Williams, Jose Gerardo, Caesar Gonzalez and others. they all made our stay here a great one! They always went above and beyond! The food/buffet was good, we always found something we enjoyed, although as other posters noted weiners/hotdogs are a mainstay at breakfast, lunch and dinner! Our ocean view room was nice, beds were good, air conditioning worked, nice balcony ( no balconies at all on street view rooms) There was a very strong sewer odor in the room throughout our stay, I think from the bathroom drain, and the shower was HOT all the time, impossible to get any cool water, even at the sink. Even the water in the toilet was hot! That was strange! WiFi works well in rooms and even on the beach. They tell you at the front desk that you can only have the wifi on two devices per room, but we had it on 5, no issues during the whole two weeks. The hotel itself however needs improvement in many areas ! If you are looking for a quiet vacation spot this is not the place for you . The “BANDA” roaming the beach in groups of 6-9 with trumpets , tubas and drums from noon till about 6:30 p.m. (or later) destroys the atmosphere totally as they all use amplifiers to compete with each other in making the loudest racket possible. All the ocean view rooms are above the pool area and the noise making from there carries on until midnite or 2 a.m. most evenings. The beach chairs are all in very poor condition, many broken ones they still keep putting out every day, and quite uncomfortable. Covered in bird poop (never cleaned) and if you leave your chair for a few minutes there will likely be fresh poop on your towel when you get back. The hotel does nothing about the bird problem, there are hundreds, and poop is on everything. The beach itself is nice but not very clean, garbage and cigarette butts all over in the sand and not cleaned by hotel staff other than a bit of raking around 9 a.m. ish. The hotel is not “senior friendly “ with a lot of steps/stairs to navigate , even in the buffet and around the pool, need to be extremely careful not to trip and fall! The hotel is mainly used by Mexican families, lots of kids, very very few English speaking people at all. Staff here speak very little English, even the concierge at the Information desk - no English at all, not one word! Only a couple of the staff at the front desk speak a few words of English, they try to be helpful, but it can be difficult. We made the best of everything and enjoyed our stay, but not likely to chose this hotel in future. Star palace hotel, pacific palace, Luna palace are all sort of connected and they say you can use facilities in others too, but pacific palace is rooms only, star palace exact same buffet, we didn’t go into Luna palace so not sure there. Nightly shows are kinda non-existent. Never found one, no info.
Coral Island Beach View Hotel

Coral Island Beach View Hotel

4/5102 Reviews
Malecon de Mazatlan
Solo estuvimos una noche y los chicos de recepcion super buena onda, Muy atentos y amables, la habitacion estaba bien para la noche que pasamos tiene lo basico para pasar unas cuantas noches, la locacion es muy centrica y la vista al mar es espectacular!!!
Las Flores Beach Resort

Las Flores Beach Resort

3.9/5105 Reviews
Zona Dorada
Older resort, but clean had everything we needed. beach is very nice, not to many people, except on Cruise Ship days (cruise ship passengers are welcome here) very busy on these days. Staff - my experience mostly good, except a security guard Damien.. he came at us very angry waving his hands yelling at us, he was speaking in spanish (i know its the language there) but i had no idea what he was yelling about. As luck has it a lady and her husband helped with translation. The issue was my pool bag was open and laying on top of my stuff was a bag of nachoes (apparently not allowed on pool deck, i was never told this when checked in or any time during my stay) We were in hot tub when this all started, no where near my bag, and no one was eating the nachoes. we had just came up from the beach. My frustration, Why was Damien looking in my bag in the first place? Why did he not get a staff member that i could communicate with and simply tell us that nachoes was not allowed on pool deck? Why did he get so angry and make me feel like i had done something criminal? I did go to front desk and report, someone did talk to me and assure me that this would not happen again, and it didnt. The front desk did also tell me that the next morning i would get a call from the manager, but that did not happen. Damien ignored me for the rest of our stay. I am not a rule breaker, and i am not a complainer but this did have an impact on the rest of my stay, i was on edge and nervous that he would approach me in this manner again. The rest of the staff were kind. Location of hotel in golden zone would be hard to beat, you are right in the center of all resturants, and entertainment. Yes i would return Front desk should give all guests at check in a list of the rules.
Olas Altas Inn Hotel & Spa

Olas Altas Inn Hotel & Spa

3.8/5103 Reviews
Malecon de Mazatlan
I loved the view loved the service it was amazing their team is just awesome!! The girls Susan and Ana from reception saved me from certain starvation with that amazing breakfast they offer at the hotel’s restaurant I’m definitely making it my next year stop! That’s a fact
El Cid Marina Beach Hotel

El Cid Marina Beach Hotel

4.6/5101 Reviews
Marina Mazatlan
The resorts offer a variety of experiences and opportunities for all. From golf, deep sea fishing, or just relaxing at the 6 swimming pools, this resort provides it all. The staff are always friendly, courteous and eager to help to ensure your stay is perfect. People who exceeded our expectations this trip were; Juan, Avi, ConciergeVIP, Armando Concierge, Antonio server Teraza, Jorge server La Marina, Francisco server La Concha, Diego captain at pools Marina, and two of his servers Blas and Eduardo, and Daniel Front Desk Marina. We have been coming to the resorts for over 20 years and are confident your stay will be fabulous.
Aló Select Mazatlan

Aló Select Mazatlan

3.5/55 Reviews
Zona Dorada
Although the price is good , it could improve its quality in cleaning as in the bathroom smells very bad to moisture and Ami touched me the 3rd floor and doesn't rest well for a very annoying noise maybe from the bomb but did not let me sleep, The Wi-Fi does not serve , there is no place to hang your clothes do not put double sofa .
DoubleTree by Hilton Mazatlan

DoubleTree by Hilton Mazatlan

4.1/5106 Reviews
Zona Dorada
I really enjoyed my stay at this hotel, the facilities were super clean and all the furniture was new. Food and the buffet service was great too. I’m definitely staying again here
The Inn at Mazatlan

The Inn at Mazatlan

4/5101 Reviews
Zona Dorada
Second time I’ve stayed at this hotel and I came back because it’s the one I’ve enjoyed the most. Last time I was given one of the newly remodeled rooms in the interior part of the property and it was great. This year I was given one of the older rooms adjacent to the main boulevard and the noise at night specially in the weekend where cars and RAZRS cruise up and down the blvd with the music at full blast is hard to sleep with. Service from the staff has always been excellent. So like I said it’s a great location to enjoy a vacation just make sure to get one of the new rooms or bring your earplugs and a white noise machine so you can sleep.
Luxury Suites by Estrella del Mar

Luxury Suites by Estrella del Mar

4.4/5104 Reviews
The hotel is in good location and room was clean and service is good

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Property Information for Tourists

Total Properties206
Number of Reviews7,994
Average Price (Weekdays)MYR 573
Average Price (Weekends)MYR 625