Positive Feedback
Internet speed was good.
Room condition was excellent.
Facilities were great.
The entire hotel is scented with luxury scent.
Area for Improvement
The quality of the gym towels must be addressed. I used the gym twice, and on both visits, the supposedly clean towels had a strong, foul, or stinky smell. This issue with the towels significantly impacted my experience and is an area I urge you to improve.
Cleaning condition is bad... When I check in there are many Hairs on the floor.
Small fries are in the room, looks come from toilet.
So far good with good price. I have been using this hotel every month since last year. Getting unhygine condition. And..... it is really serious issue, they never change menu for breakfast. I eat same menu for more than 1 year... Vivere... wake up!!!
Free shuttle even at midnight! Very good communication and quick to arrive. All staff were extremely friendly and polite. The hotel room was lovely, very clean (and I am very picky!) with freshly-washed linens. Large bathroom with great hot shower. Very quiet place despite being so close to the airport. Nothing negative to say; it was a 100% positive stay and I would highly recommend. Shuttle back to the airport was right on time and despite having a lot of people, it went quickly and we were at the airport in only five minutes.
It's a great hotel. The manager of the front office did a very warm welcome and preparation. The gym and the swimming pool and the supermarket downstairs are very convenient, thank you!!!!
The hotel is huge with many rooms. After checking in, we took a buggy to our room. The room itself was very spacious, clean, tidy, and exceptionally quiet. The only downside was that the pipes seemed to be leaking, making a gurgling sound, which we just put up with. Breakfast was incredibly rich and the restaurant had a great atmosphere, with many Western foreigners. Overall, it was a good experience.
A decent hotel with large rooms and well-equipped but slightly old. The soundproofing is a bit poor and you can hear the crying of children at night. The staff is enthusiastic and can speak English, which is commendable.
Good location in Banten, everything are good only the room size a bit too small, even after upgraded, especially toilet.. But so far the service and breakfast are above par.
Where do I begin?
The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it.
Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service.
The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation.
One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery.
Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.
Big bed and quiet rooms. Clean and cool. Great communication over WhatsApp for shuttle service to and from the airport (about 10 or 15 mins one way). Our family of 4 had no issue in the room (one on the couch and three of us in the bed) Breakfast was great, especially the slightly spicy baked beans. Look forward to another visit.
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GGuest UserWhere do I begin?
The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it.
Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service.
The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation.
One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery.
Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.
LLC666I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.
OohohcrIf you're attending a concert at ICEBSD, this is definitely the place to stay! It's super, super, super close to the venue, just a few minutes' walk. The accommodation itself is on par with a typical budget hotel in China. You will hear a lot of motorbike noise late at night, so if you're a light sleeper, I recommend bringing earplugs. The breakfast buffet is just okay, nothing special but it'll fill you up.
KKenny Kai YuenThe bang was not good for the buck.
Only good thing about this hotel was how close it was to the airport, and it has shuttle-bus service to all the terminals.
The room was way too small for the $$$ you are forking out.
The breakfast was OK tho...
Next time id' choose the Ibis Budget hotel right next to this one.
MMaupassantThis transit hotel is at T2, for travelers who take early flight to T3 is not friendly because the sky train is not working yet. I then took a taxi to T3.
But the hotel itself is a clean and convenient one
KKusumaA good beach front hotel. It used to be my favourite hotel since 2015. However, it's very disappointing now. For this price, there's a lot they can improve especially the food quality. It's hard to find a proper restaurants in this area, I really hoped we could count on the hotel restaurant during our stay but we're disappointed. The food at the buffet dinner is all bad, too sweet, too salty, not fresh seafood (rotten fish), meat is also too dry & not fresh, maybe already kept in freezer for too long, but the price is not cheap. The room is a bit outdated, the bathroom has no single hanger, where do you expect us to put our towel when taking shower? On the floor? I really love this hotel, that's why I wrote this honest review and hopefully it will improve so we can visit this hotel again in our future trip.
GGuest UserWhile the room was a bit small, it was impeccably clean. What truly stood out was that it was the only hotel during my entire business trip where the bedding didn't have any unpleasant smell.
Its location was incredibly convenient, being close to both the airport and my workplace. Despite Indonesia experiencing a somewhat complex social situation at the time, the hotel felt very secure and provided a great sense of comfort and safety.
The hotel breakfast was superb; I ate it for three consecutive days and never grew tired of it. The dining area itself was also very pleasant.
It's a pity I didn't get the opportunity to try out the hotel's other facilities.
AAhmad AizudinPerfect for a 2 night stay. Breakfast spread was good and the location is also strategic to move around Bintaro. It was a nice gesture to have a speciality coffee as the complementary Drip Coffee in the room. I hope the hotel also sells it - as a tourist, I'll definitely buy some to bring a piece of Indonesia home
GGuest UserPositive Feedback
Internet speed was good.
Room condition was excellent.
Facilities were great.
The entire hotel is scented with luxury scent.
Area for Improvement
The quality of the gym towels must be addressed. I used the gym twice, and on both visits, the supposedly clean towels had a strong, foul, or stinky smell. This issue with the towels significantly impacted my experience and is an area I urge you to improve.
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