Very nice stay. The hotel is good. The room was nice and spacious. But the service was unpleasant. It took so long to provide us the iron that we requested. Hopefully Novus will get even better in the future.
Great services from check in process (special thanks to Mr. Bagas front office staff for his kindness to fulfill all my requests) until check out time. Breakfast is also great with varieties of foods and the taste is so yummy. Although the elevator need some improvements so the guests won't need to wait so long to go up and down especially at check out time. After all will definitely come back in the future.
Shower water was too weak, coffee machine provided, but wasn't hot enough for espresso.
except for it's location, I don't find them value for the money.
I really enjoyed my stay here. I had business to take care of while in Jakarta and this Hotel was only ten minutes away. They have 24 hour room service and a delicious menu, which was great because I was up at odd times dealing with jet lag. There is also a grocery store next door. The staff are very kind and the room was very clean.
Every time I go to Cilegon, Aston is the only choice as a ”Home” when away from home, the hotel building is still new, the staff is friendly, the rooms are still clean from the first year I stayed until now
Check in and check out are served quickly
room is spacious, and staffs are all well mannered. only request to the hotel is about the breakfast. I could see lots of small flies on the dinings at breakfast, on fruits, meats .. then I lost my appetite immediately .. need to do some pest control at breakfast, and I also want the hotel to have proper guide line for the venue for the breakfast, they said 1F or 6F , then it needs to be properly informed based on the plan to the guest accordingly.
Great hotel to stay vacation, although it looks like vintage hotel, but still comfortable. Room very clean and tidy. But there's only one electricity socket that works. Need more attention and maintenance for electricity.
Very Good
31 reviews
8.0/10
Price from
PHP 1,569
per night
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8.8/10
Very Good
GGuest Useroverall ok. tv gede..
catatan mungkin diinfo parkir gratis / discan pda balikin kunci. biar gak terlanjur scan duluan huu ..
CcallmelatsVery nice stay. The hotel is good. The room was nice and spacious. But the service was unpleasant. It took so long to provide us the iron that we requested. Hopefully Novus will get even better in the future.
AAnonymous UserThe room was spacious and i personally liked the washroom bcos of the rain shower. Water pressure was strong. The bed was comfy and kudos for variety of channels on the tv. The breakfast was so good i spent almost 2 hours enjoying the food while chatting with my sister. The main highlight for me was the freshly baked croissant and the traditional indonesian rice (i forgot the name but it has small chunks of meat in the rice). The customer service was also great, everyone was friendly and smiley. Overall i enjoyed my stay at santika ice bsd and would recommend it to other people :)
LLydia Chong Siew LooThe room is awesome although it is the smallest room. I have everything I need. Amenities poor due to bad experience at the massage at level 2, made me waited almost 1.5 hours even with prior arrangement with the counter. Receptionist of the hotel helped me to make the booking. Terrible experience. The massage ladies sit there for show only dun know how to massage.
GGuest UserA 4 star hotel without hair dryer…..
I arrived hotel after midnight. I asked the receptionist what time I should arrive T3 to catch up the flight at 07:55, he told me I need a to arrive T3 2 hours before the flight and I can take the sky train at 06:00….
I arrived the station at 5:45, and found the train to T3 is at 06:05 for 20mins ride. I was a little bit worry abt the time, so I went to the hotel if he can arrange a car for me. He said I can take the train….🙄 and 1.5hrs before the departure is enough. Then I left the hotel, and he came out to ask me if I need a free shuttle to T3 at 06:00….. then why don’t they told me that there is free shuttle earlier?
MMVlinaWe 3 friends had a fantastic time even though it was for 1 night only. It was perfect that the staff gave us 2 connecting rooms so that we can all be together. Had a simple birthday dinner celebration at hotel restaurant and the restaurant staff provided a piece of cake with a candle upon my request, and the best part? They all sang out loud the happy birthday song for my friend!!! Thanks to all the staff, you're all so kind. Oh and one more bonus point, the airport transfers are free of charge, excellent service 👍👍👍
KKavanaghI really enjoyed my stay here. I had business to take care of while in Jakarta and this Hotel was only ten minutes away. They have 24 hour room service and a delicious menu, which was great because I was up at odd times dealing with jet lag. There is also a grocery store next door. The staff are very kind and the room was very clean.
ZZeeshanFM7 Resort Hotel Jakarta is an excellent choice for travelers seeking comfort and convenience near Soekarno-Hatta International Airport. The hotel offers spacious, clean, and modern rooms, complemented by a range of amenities including an indoor pool, spa, fitness center, and 24-hour dining options. Guests particularly appreciate the complimentary airport shuttle service and the friendly, attentive staff. Whether you're in transit or planning a longer stay, FM7 provides a relaxing and well-equipped environment to meet your needs
CCheng Yee 蒨仪Hotel provide bus to airport drop off and pickup service which is very good and close to airport. Just 15mins to airport, is a good choice to stay here if you get to airport early.
Hotel nearby got KFC Starbucks and the nearest shopping mall will be PIK 30mins to there.
Overall ok
CCHINSENThe airport shuttle service was disappointing. The hotel staff failed to provide the pick-up location and did not inform me of the shuttle schedule at the time of booking. Although I had provided my flight details and arrival time when reserving the service, I had to send several messages after arriving at the airport before receiving a reply with the pick-up location and shuttle schedule. This left me waiting at the airport for 40 minutes. While the hotel eventually arranged for a private car to pick me up immediately, such a mistake is unacceptable for a five-star hotel.
The gym equipment is somewhat basic. Given that this hotel is located near the airport, most guests likely choose to stay here because they have a flight the next day. As such, guests are unlikely to leave the hotel once checked in, making the quality of the hotel's facilities even more important. This is an area I recommend improving.
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