Apartments in Greater London, United Kingdom

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

We have stayed in the hotel before because it’s a great location, clean, and just exactly what we need. On this occasion we were upgraded to an apartment on the 11th floor. We always book a twin room and are often put in an accessible room which is very large and spacious so it was good to be upgraded to an apartment so we could compare. The apartment was smaller than we expected and the bedroom wasn’t big enough for our cases so we had to store them in the lounge but it was really nice to have a separate area with sofa so we could sit and watch tv. The view was blocked by a wall in front of both windows which was a little disappointing as we could have seen for miles from being so high up so we didn’t have a view at all. All in all it was good to be upgraded but in all honesty we prefer the regular twin room or the accessible twin room as they are more spacious with lovely views. All have adequate kitchens with facilities to cook and store food.

The apartment was nice and cosy. Quite a reasonable price for a studio apartment in the city area. But the gap between bed and the sofa bed was so small that is hard to walk through. Not sure why there must be a pillar protruding from the window which one will hit against it when we walked to the bed/sofa bed which I experienced it the second time from booking the same hotel.

We had a wonderful stay at this apartment for a week as the location is perfect and our room is spacious. We can cook our meals. We enjoy our holiday comfortably here as we feel like home. The lounges upstairs are superb with stunning views on the Thames as well as Canary Wharf. I’m sure I’ll come back soon. Highly recommended!

We are so glad we chose Wilde apartment hotel in the Paddington district. Wonderful staff, really service-friendly and caring about the guests. The hotel is in a nice area and it was easy to get to our planned activities in the city. If we ever return to London, we will stay at Wilde. A big thank you from two parents and two teenage girls.

Bermonds Locke is the nicest hotel I have ever stayed in. Would highly recommend for anyone getting on it. Holly is an absolute gem and she will sort you right out. Holly is pictured. Great value for money. Love a bath when I wake up in this hotel.

Excellent service with excellent views. Very convenient location. This is my first time to stay in London for business trip and travel during the christmas time. I truly appreciated all the support from this hotel especially I would like to thank you for customer service manger (Mr. Ayush Mehta) for his excellent care and support to us. Thank you for being so patient to us and we were so satisfied of all the arrangement! Thank you for giving us a great memories staying in London with this hotel. Great service and hotel experience, highly recommended!

Great location and a very clean apartment. Absolutely no issues apart from the noise from the road which others have mentioned. Not an issue for us since we had earplugs and everything else makes up for that (e.g. warm radiators, being able to see aeroplanes at times from the window). Would definitely return.

We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.

Love the location as it’s literally 2 mins walk from Aldgate East tube station. Amazon Fresh, Sainsbury, Tesco Express are all within close walking distance, and there’s even a huge Chinese supermarket! We stayed for 10 days in September and were upgraded to a one-bedroom suite, which was great. Reception staff are friendly and very helpful. The cons if we were to be a bit critical: - not easy for Uber/Minicab drivers to locate the entrance so most would park on the main road further down, which is generally fine except when you have huge luggage’s. - cleaning is once a weekly but we could request for fresh towels and put trash outside the door to be collected. Would have been better if trash collection and replacement of towels is done daily by default, like some aparthotels. All in all a great stay and I would not hesitate to recommend!

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

We have stayed in the hotel before because it’s a great location, clean, and just exactly what we need. On this occasion we were upgraded to an apartment on the 11th floor. We always book a twin room and are often put in an accessible room which is very large and spacious so it was good to be upgraded to an apartment so we could compare. The apartment was smaller than we expected and the bedroom wasn’t big enough for our cases so we had to store them in the lounge but it was really nice to have a separate area with sofa so we could sit and watch tv. The view was blocked by a wall in front of both windows which was a little disappointing as we could have seen for miles from being so high up so we didn’t have a view at all. All in all it was good to be upgraded but in all honesty we prefer the regular twin room or the accessible twin room as they are more spacious with lovely views. All have adequate kitchens with facilities to cook and store food.

The apartment was nice and cosy. Quite a reasonable price for a studio apartment in the city area. But the gap between bed and the sofa bed was so small that is hard to walk through. Not sure why there must be a pillar protruding from the window which one will hit against it when we walked to the bed/sofa bed which I experienced it the second time from booking the same hotel.

We had a wonderful stay at this apartment for a week as the location is perfect and our room is spacious. We can cook our meals. We enjoy our holiday comfortably here as we feel like home. The lounges upstairs are superb with stunning views on the Thames as well as Canary Wharf. I’m sure I’ll come back soon. Highly recommended!

We are so glad we chose Wilde apartment hotel in the Paddington district. Wonderful staff, really service-friendly and caring about the guests. The hotel is in a nice area and it was easy to get to our planned activities in the city. If we ever return to London, we will stay at Wilde. A big thank you from two parents and two teenage girls.

Bermonds Locke is the nicest hotel I have ever stayed in. Would highly recommend for anyone getting on it. Holly is an absolute gem and she will sort you right out. Holly is pictured. Great value for money. Love a bath when I wake up in this hotel.

Excellent service with excellent views. Very convenient location. This is my first time to stay in London for business trip and travel during the christmas time. I truly appreciated all the support from this hotel especially I would like to thank you for customer service manger (Mr. Ayush Mehta) for his excellent care and support to us. Thank you for being so patient to us and we were so satisfied of all the arrangement! Thank you for giving us a great memories staying in London with this hotel. Great service and hotel experience, highly recommended!

Great location and a very clean apartment. Absolutely no issues apart from the noise from the road which others have mentioned. Not an issue for us since we had earplugs and everything else makes up for that (e.g. warm radiators, being able to see aeroplanes at times from the window). Would definitely return.

We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.

Love the location as it’s literally 2 mins walk from Aldgate East tube station. Amazon Fresh, Sainsbury, Tesco Express are all within close walking distance, and there’s even a huge Chinese supermarket! We stayed for 10 days in September and were upgraded to a one-bedroom suite, which was great. Reception staff are friendly and very helpful. The cons if we were to be a bit critical: - not easy for Uber/Minicab drivers to locate the entrance so most would park on the main road further down, which is generally fine except when you have huge luggage’s. - cleaning is once a weekly but we could request for fresh towels and put trash outside the door to be collected. Would have been better if trash collection and replacement of towels is done daily by default, like some aparthotels. All in all a great stay and I would not hesitate to recommend!

The breakfast was very good. There is a supermarket nearby which is very convenient. The room space is good, but the floor is a bit old and the cleaning could be better. The view from the window is blocked by the building next to it, which makes it a bit dull.

Perfect location, Parking available, Tesco extra 5min walk. Rooms were tidy and clean. Staff was very good. Perfect stay incase you want in that location a staycation. I would highly recommend anyone who is staying in that area. perfect..

I made a booking through *********** at this place for my nieces and nephew to stay for two days. They were returning from Ireland before flying out of Heathrow and, due to the planned transport strike, it made sense to book something near the airport. I had read through the terms and conditions of the booking and had made the booking under the name of my niece who is 25 years old. After the booking, I received an email from the property that required supply of ID for all persons staying at the property and pre-authorisation of a credit card for a £200 deposit. The requirement of ID prior to arrival is not on the hotel policy, which states that “Guest are required to show a photo identification… upon check-in.” Never have I experience this before! After the the IDs were provided I received a ”We are sorry to inform you that you don’t meet our minimum check-in age which is 25 years, as the reservation is on your name we require you to be at least 25 years old to check in. Additionally, it’s not possible to change the name on the reservation. We apologise for any disappointment this may cause. As your reservation is non-refundable, we are unable to waive cancellation fees for this reservation. The minimum check in age alongside other policies and house rules are clearly stated on *********** for all our guests to read before selecting to book and paying, etc”, All this was incorrect. I called the hotel and was told that although the named person was 25, the others were not. It is not in their policy that “all people” must be over 25 and I questioned the requirement as they obviously allow families with children to stay. I was told that it didn’t matter and they would not be allowed to stay and I wouldn't get any refund (even though the booking was in line with their policy). The pure rudeness, lack of integrity and honesty of this hotel astounds me. I am so disappointed that *********** continues to supports this place with so many poor reviews. So much for a customer focused industry! STAY AWAY PLEASE.

The breakfast was very good. There is a supermarket nearby which is very convenient. The room space is good, but the floor is a bit old and the cleaning could be better. The view from the window is blocked by the building next to it, which makes it a bit dull.

Perfect location, Parking available, Tesco extra 5min walk. Rooms were tidy and clean. Staff was very good. Perfect stay incase you want in that location a staycation. I would highly recommend anyone who is staying in that area. perfect..