Lanzhou Apartments

I had excellent experience with this hotel. Its staff is very kind and friendly. One staff member even helped us do the laundry and deliver the dried clothes to our room. I have never seen such service at any other hotels. If I revisit Lanzhou, I would choose this hotel again.

The hotel is just opposite Lanzhou West Railway Station. It is very convenient to travel. There are free pick-up and drop-off services. It is quite good. The waiters are very enthusiastic and polite. The invoices are all electronic. Please help to issue them and send them to me. The room has intelligent curtains and full-length windows. 🪟 The space is large. It is quite good to stay. It must be rated five stars. I will choose this hotel again when I pass by Lanzhou on business trips in the future. It is quite good [strong]

Came to Lanzhou on a business trip and was very satisfied with the stay. The lobby is large and the environment is very good. The front desk is sweet and the service is good. She is very patient and beautiful. The check-in is fast. The room facilities are complete. The bed is very comfortable and the mattress is very soft. The room is intelligently controlled and free delayed check-out is provided. It is very good! A very good hotel. There are large and small buckets of water in the room. You can choose by yourself. The room space is also large and the lighting is very good. The room is very bright and you can enjoy the magnificence of the mother Yellow River from a distance. The late-night canteen is also great. Lanzhou beef ramen is so delicious. There is also free parking at the door. It is not far from the subway station. There is a large supermarket 1 km away, which is also very convenient for shopping. It is also very convenient to travel. It is highly recommended. The room is clean and hygienic, with details in place. The water pressure in the bathroom is large, the water is fast, the water temperature is comfortable, and the bath is quite comfortable. There is also wireless network in the room with fast speed. The room is also equipped with tables and chairs, which is very convenient for office work. I look forward to staying next time. Great!

Love the room design and grateful for the free treats. The location is around 10mins walk to the lanzhou west train station, however during my stay there, part of the road was under construction, so it wasn't the most easiest to get around especially when the round overhead bridge only had stairs. Nearby there are lots of malls and place to eat. For the room itself, despite the cosy ambience, it rirks of smoke smell especially on my first day. At night, it's even worst as the air filter started leaking more cigarettes stench into my room. There is also no hairdryer provided. And what happened to the mountain view room I was supposed to have? The view outside is just the road and some dirty cityscapes. I was so looking forward to that 🫤. I was also locked out of my room after the first night, and luckily one of the cleaner helped me unlock my room and save me from making another trip down to the receptionist. Overall I will still recommend a stay.

There are no flaws in the whole process from check-in to check-out, and the details are full. The front desk service is beyond your imagination and there is nothing he can't do. He called in advance to open the windows for ventilation. The room is full of warmth and thoughtfulness, and free fruits are provided. , drinks, especially on these two rainy and cold nights, a bowl of warm winter pears, so warm, warm the body and heart. The room is clean, check-in and check-out are super fast, the room card is handed over when checking out, the front desk is very efficient high. In short: the service girls in the hotel are very good, I'm glad. Miss Xiaoyue's smile is very warm, the room is very spacious, and the hygiene is very clean! Falling in love with a city because of a hotel, I will stay in this hotel next time I come there

Walking into the room of Atour Hotel, I was immediately attracted by its spaciousness and cleanliness. Every detail in the room seemed to be carefully taken care of. I put down my luggage and walked to the window, and an amazing super night view immediately came into view. The lights of the city flickered like a sea of ​​stars, and the Yellow River was downstairs. It was the right choice to choose this hotel. The next day, I was about to pack up and go out, and I heard a knock on the door. I opened the door and a smiling staff member stood outside the door. Her name is Kaiyan, and she is the aunt in charge of cleaning the room. She gently asked me if I needed help and asked if I needed to clean up. I said I could clean now. She was skilled and gentle, so I packed up and went out. While tidying up the room, Kaiyan noticed the clothes I soaked in the basin. She took the initiative to help me wash them. She not only washed the clothes cleanly, but also carefully helped me iron them flat. When I came back and saw those neat and new clothes, I couldn't help but feel a warm current in my heart. Kaiyan's service is not only considerate, but also full of care. Her smile and enthusiasm made me feel at home. I spent several wonderful nights in this spacious and tidy room. Whenever night falls, I will sit by the window and enjoy the charming night view. Kaiyan's attentive service adds a touch of warmth and comfort to my journey. I sincerely thank her and the hotel for providing me with such a wonderful accommodation experience.

We set off from Beijing by car and planned to visit Xi'an for a week. However, after only staying in Xi'an for two days, my companion changed his mind and wanted to come to Lanzhou to eat beef noodles. As a result, we only booked a room at Lanzhou Shengcai Boya Hotel for two days in Xi'an. When we arrived at the hotel, the front desk staff received us very warmly. We originally booked two twin rooms. When we entered the room and saw that it was not a river view room, we immediately asked the front desk staff and they immediately switched us to two river view rooms. (Only a small amount of room difference was paid). The hotel room is clean and tidy, with no peculiar smell, and all facilities are complete. When you open the curtains, you can see the Yellow River, the mother river that flows endlessly opposite. New guests are also given a free copy. Halal breakfast. Special thanks to Xiao Wang and Xiao Pan, the front desk staff who welcomed us when we checked into the hotel. They were very patient in introducing us to the local specialties of Lanzhou. Also, Miss Dou Yujuan, the room attendant who cleaned up the room for us, provided warm and thoughtful service. I received excellent service from you during the four days in the hotel. When I come to Lanzhou again, your first choice will be yours! ! !

The hotel closest to Zhongchuan Airport is very convenient. It takes only five minutes to get to the airport. The hotel's breakfast starts at 6:30 and ends at 9:00. It is very convenient to have breakfast for early flights. The hotel room is also very spacious, and the floor-to-ceiling windows are also very atmospheric.

I came to Lanzhou for two days and chose this hotel because of its location. Zhongshan Bridge, Zhengning Road Night Market, Nanguan Night Market, and Lanzhou Museum are all very close and can be walked to. There are also many delicious foods around, such as Zhang Guoren Beef Noodles, Jiu Shao Spicy Beef Noodles, Hu Jia Baozi, and Jingbaiha Noodles. The hotel environment is OK, the room is clean and odorless, but the air conditioner does not seem to work well, and the function of the smart toilet is not comprehensive, which belongs to the category of hardware adjustment. The service is not bad, there are intimate hot drinks at the front desk, the waiters are enthusiastic and patient, and there is a lucky cat to interact with! I will stay here again next time I come to Lanzhou

在美豪麗致酒店入住的這幾天裏，我深刻體驗到了什麼是真正的服務，什麼是“海底撈式”的貼心關懷。這家酒店的服務讓我感到無比温暖，也讓我下定決心，今後無論出差還是旅行，這裏都將是我的首選。事情要從我預訂酒店的那天説起。由於這家酒店離我出差的地點最近，我在手機上果斷下了訂單。出發當天下午，我正在前往酒店的路上，突然接到一通電話。電話那頭傳來一個温柔親切的聲音，原來是酒店的客服管家。她細心詢問了我的到店時間，並確認我是否知道酒店的具體位置。為了方便溝通，我添加了她的微信。一路上，她不僅為我發送了酒店的詳細位置，還耐心解答了我關於酒店周邊美食、蘭州旅遊景點以及從機場到酒店的行車路線等各種問題。她的細緻和周到讓我對這次入住充滿了期待。抵達酒店後，迎接我的不僅是寬敞明亮的大堂，還有那位管家温暖的笑容。她端着一杯熱茶和一條熱毛巾，親切地對我説：“旅途辛苦了，歡迎回家。”那一刻，我彷彿真的回到了家，感受到了一種親人般的關懷。她的笑容和體貼讓我瞬間卸下了旅途的疲憊。入住後，我下樓去取快遞。然而，我在酒店旁邊的快遞櫃裏找了半天也沒找到。詢問前台後，我才得知快遞被放在了較遠的一個快遞驛站。由於快遞裏的物品是我第二天出門急需的，我原本打算當晚去取回來。但朋友們提議先去吃飯，於是我們去了酒店旁邊的欣大商場五樓一家火鍋店。大家邊吃邊聊，時間過得飛快，等到我們結束晚餐時，已經是很晚了。回到酒店後，我完全忘記了快遞的事情，直到洗漱完畢躺在床上，開始規劃第二天的行程時，才猛然想起快遞還沒取。然而，快遞驛站離酒店較遠，而且我也不清楚具體位置，心裏不免有些焦慮。於是，我撥通了前台的電話，詢問快遞驛站的具體位置。前台的小姑娘告訴我，來回需要大約半小時。電話裏，我一邊猶豫要不要當晚去取，一邊擔心第二天取是否來得及。或許是她聽出了我的猶豫，她主動提出：“這個快遞驛站離我家很近，我今晚下班後可以幫您取回來，明天上班時帶給您。”聽到這句話，我有些意外，也有些感動。我試探性地問她：“真的可以嗎？會不會太麻煩你？”她笑着回答：“沒關係的，順路而已。”經過反覆確認，我終於放下心來，心裏充滿了感激。 第二天一早，我剛起床就收到了小冉發來的微信，告訴我快遞已經取回並放在前台了。她還特意附上了一條暖心的小貼士。拿到快遞時，我發現包裝完好無損，心裏頓時湧起一股暖流。這次經歷讓我深深感受到，這家酒店的員工不僅僅是提供服務，更是用心為客人着想，真心實意地幫助每一位客人解決問題。除了這次快遞的貼心服務，酒店的其他細節也讓我印象深刻。入住時贈送的水果、温馨的客房佈置，都讓我感受到家的温暖。雖然這次因為時間關係，沒能品嚐到酒店的夜宵牛肉麪和下午茶，但這家酒店是全國連鎖的，我相信在未來的旅途中，我一定有機會再次入住，體驗更多美好的服務。這次在美豪麗致酒店的入住體驗，不僅讓我感受到了什麼是真正的服務，更讓我明白，一家好的酒店不僅僅是提供舒適的住宿環境，更是通過每一個細節，讓客人感受到關懷與温暖。這種“海底撈式”的服務，讓我對這家酒店充滿了信任與期待。未來，無論我走到哪裡，美豪麗致酒店都將是我的不二之選。