Sheraton Properties in Lanzhou

This trip was with my kids and parents. We've stayed in family-themed rooms in Sanya and Qingdao before, and I feel that this Sheraton's family theme could use an upgrade. First, I had already booked online with post-departure payment, but upon arrival at the front desk, I was asked for a deposit. Other five-star hotels I've stayed at don't require this. Second, in the themed room, there were only two drinks and water. Other hotels usually provide fruit. Third, there was a tent playhouse with building blocks in the room (I didn't get a picture). When my child played with it, the buckle connections kept coming apart. The Grand Hyatt Sanya Haitang Bay has a kids' water park and a children's pool. The Qingdao Seaview Garden Hotel has two playgrounds on the lower level, one for young children and one for older children. Both of those hotels also offered daily children's activities that could be booked. The Lanzhou Sheraton has none of these; they only have three themed rooms that are just simply decorated. Fourth, my room upgrade benefit wasn't utilized. Since I was with my parents and child (four of us in total), we chose a themed room. The reservation stated that an extra bed could be added. The front desk said my room upgrade couldn't be used because it was already a themed room. I asked if an extra bed could be provided free of charge, and they said no, only a discount on the 260 RMB extra bed fee. What's the point of my member benefits then? Fifth, the photos show a river view room. The first picture is the river view from our room, which looks very different from what's shown on the homepage. In summary, compared to other five-star hotels, the Lanzhou Sheraton didn't provide the pleasant experience I had imagined.