I would rate this hotel as only average.
There are some positives, such as, the breakfast which was very tasty and hot, the comfort of the bed, the shower was powerful and hot and the TV, which allowed me to watch programmes that I wanted.
However, the negatives are not so good.
These include: -
1. When I booked, I saw nothing mentioned of how the elevator did not operate from lower ground (LG) to upper ground (UG). The only means of getting to the reception, which is on the UG level is by climbing 12 steps. This was totally unacceptable as two of my party are elderly, very frail and have extreme difficulties in ascending and descending stairs. Had we have been advised prior to booking, I am certain we wouldn't have booked.
2. The gentlemen's toilet in the reception has an awful odour as you enter it.
3. On to our designated rooms. We stayed in rooms 527 & 523 (second party).
With 527, the air conditioning does not operate and on entry to the room it was particularly stuffy and hot. Moreso, as a safety precaution, and because it is a high level floor, it is not possible to open the windows to allow airing of the room. This just accentuated the discomfort as the room was too warm.
The toilet flush pressure was poor and flushed too short. I should leave that to ones imagination.
In 523, the hairdryer does not work.
4. One annoying issue; which was not only experienced by us, but also by the patron of room 511; was after we had finished our breakfast and returned to our rooms, none of us could enter due to the key cards being disabled. This was at 1040, and we were prior advised that check out was at 1100.
This was corrected by Tracey, who was apologetic and very nice to deal with (which is another positive, of course).
All in all, my memory of this stay, which was only for 20 hours, will not be the best experience of a hotel stay that I've ever had, and unless they can correct the negatives very soon, I am sorry to say that I would not recommend to family or friends to stay here.
This hotel has got high standards on cleanliness and service consistently. On a bitterly cold weekend the room was warm throughout. In fact very comfortable bed and no need for extra blanket. 2 small issues. The pillows were a bit lumpy but fine and the restarant did not serve evening meals to our liking but overall outstanding !!! Cannot wait to return.
New hotel in the center of Swindon, very convenient, there is already a bar opposite, there are many shopping malls on the street of the town, the hotel is clean, the receptionist is very polite, and I will choose again next time I go to this town.
A good place to stay except water pressure of shower still leaves much to be desired. Will like to come back and see if it gets improved in the future!
The hotel is a large British house with wooden floors, my door is on the top floor, the room is large, the family room is kingsize bed. The shower head is very good and offers a variety of toiletries.
Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning.
The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding.
Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience.
The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.
The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting.
These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments.
In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.
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102 reviews
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GGuest UserI would rate this hotel as only average.
There are some positives, such as, the breakfast which was very tasty and hot, the comfort of the bed, the shower was powerful and hot and the TV, which allowed me to watch programmes that I wanted.
However, the negatives are not so good.
These include: -
1. When I booked, I saw nothing mentioned of how the elevator did not operate from lower ground (LG) to upper ground (UG). The only means of getting to the reception, which is on the UG level is by climbing 12 steps. This was totally unacceptable as two of my party are elderly, very frail and have extreme difficulties in ascending and descending stairs. Had we have been advised prior to booking, I am certain we wouldn't have booked.
2. The gentlemen's toilet in the reception has an awful odour as you enter it.
3. On to our designated rooms. We stayed in rooms 527 & 523 (second party).
With 527, the air conditioning does not operate and on entry to the room it was particularly stuffy and hot. Moreso, as a safety precaution, and because it is a high level floor, it is not possible to open the windows to allow airing of the room. This just accentuated the discomfort as the room was too warm.
The toilet flush pressure was poor and flushed too short. I should leave that to ones imagination.
In 523, the hairdryer does not work.
4. One annoying issue; which was not only experienced by us, but also by the patron of room 511; was after we had finished our breakfast and returned to our rooms, none of us could enter due to the key cards being disabled. This was at 1040, and we were prior advised that check out was at 1100.
This was corrected by Tracey, who was apologetic and very nice to deal with (which is another positive, of course).
All in all, my memory of this stay, which was only for 20 hours, will not be the best experience of a hotel stay that I've ever had, and unless they can correct the negatives very soon, I am sorry to say that I would not recommend to family or friends to stay here.
GGuest UserOur stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning.
The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding.
Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience.
The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.
The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting.
These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments.
In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.
GGuest UserLovely hotel, polite and friendly staff, ample parking, excellent location in the heart of town. Only negative is the stains on the bathroom walls that could easily be removed with a little more attention to detail and the cold tap hardly let out any water. Unfortunately there wasn't any real ale available whilst we were there thus stopping us from enjoying that facility.
AAnonymous UserA good place to stay except water pressure of shower still leaves much to be desired. Will like to come back and see if it gets improved in the future!
GGuest UserGreat apartment in a great location. Had some of my best away from home sleeps here as it was some much like being in a home. Had almost everything I needed with some minor niggles. Would definitely stay again.
My niggles were: WiFi was poor, had to use hotspot to do Teams meetings and affected the TV which was slow and kept loosing the channel signal. Although lots of kitchen ware no small pans. The coffee pods were not very nice, reverted to instant. Toilet roll holder needs some sealant inside to help fix it (plumber trick).
LLuFelt super scary at first with the cracking floor, tilted walls, big mirror, and 512 years history, but later the place showed its charm - very lively at night with people chilling at the backyard, nice restaurant on site, being right opposite to the Anne? Gate which leads you to the Salisbury Cathedral. I prob would choose to stay here again next time I visit Salisbury!
Btw the staff are warm hearted and helped us deal with our Apple Watch forgot in the room. Much appreciated!
GGuest UserThis hotel has got high standards on cleanliness and service consistently. On a bitterly cold weekend the room was warm throughout. In fact very comfortable bed and no need for extra blanket. 2 small issues. The pillows were a bit lumpy but fine and the restarant did not serve evening meals to our liking but overall outstanding !!! Cannot wait to return.
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