The location is the best in Kayseri, in my opinion, everything is close, and there's a direct road to Erciyes without having to meander through the city.
The amenities are excellent; this is our second time staying at this hotel (we stayed two years ago). The beds, pillows, and mattresses are all superb. There's a pool, sauna, and hammam. The changing rooms were renovated this year, and you can tell they've been updated.
The view from the window onto the square is superb.
The rooms are very warm, sometimes even too hot.
Cons:
1. Cleaning and cleanliness - they're very poor in the rooms. They wash the floors every other time, and even then, they don't sweep or mop the corners or under the furniture, and they don't dust. Cleaning is a big issue here, and monitoring it is also a challenge. We're just not picky, so it's fine for us; the advantages outweigh the other advantages, but those who value cleanliness may not like it. However, if you complain to the hotel reception, cleaning issues tend to get resolved more or less.
2. The TV is an old model, if anyone cares. No Smart TV, no YouTube, and the hard drive or flash drive won't connect. There are plenty of channels, but we liked it.
3. The transfer to the mountain is poorly organized; it's not punctual and can be 20 minutes late! They drop everyone off at their hotels, and the transfer isn't their own, so sometimes the return trip took 1.5 hours, which is terrible.
4. The hotel breakfasts are very expensive, and the restaurant for dinner is also expensive.
Great location! Near tram station and is right next to the largest mall in Kayseri. Room is clean and spacious, with good mountain view. Also just 10 minutes car ride to the airport.
The swimming pool is awesome with great mountain view. Just remember to bring your swimming cap or you can buy one there for 200 Turkish Lira.
2nd time I visit this hotel. Overal ok hotel to stay, but I notice that the rooms aren't maintained not that well. That's a putty, since last year it was a great hotel to stay and now it's OK ish... Hope next year it will be better and not worse.
This hotel is a great choice in the area. The ambiance, cleanliness, and amenities are all excellent, providing a very comfortable experience. It's also conveniently located near a lively downtown, making it perfect for walks and shopping.
The gym is really bad, live music continues until midnight if u stay at 9th floor u hear it but they warned us about so it's understandable and receptionist were helpful, but after midnight and after music ends still u hear people who r going out.
On the day of settlement we were met, fed and placed perfectly, although we were settled later on the standard time (previously warned of late settlement by email). On the day of departure , when we returned at 12:30 to the hotel for suitcases (exile at 12:00, the room we released in advance and left the suitcases at the door in the room), the suitcases were just standing on the street and on the street in winter, there was no security. We didn't understand why the suitcases didn't be transferred to the resepshn ...
Located in the centre, convenient, everything in step availability.
The room is authentic, big, warm, corresponds to the photo of the hotel, there are all necessary ingredients, including a good fan, but not clean enough, there is a foreign smell (may have trashed ants, but unresultably), a lot of ants, For convenience, the score was taken as winter, and the door of the room goes straight to the street, i.e. to the respiratory and to the restaurant. In other seasons it will not be a minus, as the yard is beautiful and cozy, but in the winter it is uncomfortable.
Very Good
27 reviews
8.7/10
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SAR 202
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8.6/10
Very Good
KKsusha RThe location is the best in Kayseri, in my opinion, everything is close, and there's a direct road to Erciyes without having to meander through the city.
The amenities are excellent; this is our second time staying at this hotel (we stayed two years ago). The beds, pillows, and mattresses are all superb. There's a pool, sauna, and hammam. The changing rooms were renovated this year, and you can tell they've been updated.
The view from the window onto the square is superb.
The rooms are very warm, sometimes even too hot.
Cons:
1. Cleaning and cleanliness - they're very poor in the rooms. They wash the floors every other time, and even then, they don't sweep or mop the corners or under the furniture, and they don't dust. Cleaning is a big issue here, and monitoring it is also a challenge. We're just not picky, so it's fine for us; the advantages outweigh the other advantages, but those who value cleanliness may not like it. However, if you complain to the hotel reception, cleaning issues tend to get resolved more or less.
2. The TV is an old model, if anyone cares. No Smart TV, no YouTube, and the hard drive or flash drive won't connect. There are plenty of channels, but we liked it.
3. The transfer to the mountain is poorly organized; it's not punctual and can be 20 minutes late! They drop everyone off at their hotels, and the transfer isn't their own, so sometimes the return trip took 1.5 hours, which is terrible.
4. The hotel breakfasts are very expensive, and the restaurant for dinner is also expensive.
OOsman Beyaztas2nd time I visit this hotel. Overal ok hotel to stay, but I notice that the rooms aren't maintained not that well. That's a putty, since last year it was a great hotel to stay and now it's OK ish... Hope next year it will be better and not worse.
CChangGreat location! Near tram station and is right next to the largest mall in Kayseri. Room is clean and spacious, with good mountain view. Also just 10 minutes car ride to the airport.
The swimming pool is awesome with great mountain view. Just remember to bring your swimming cap or you can buy one there for 200 Turkish Lira.
AAnonymous UserThis hotel is a great choice in the area. The ambiance, cleanliness, and amenities are all excellent, providing a very comfortable experience. It's also conveniently located near a lively downtown, making it perfect for walks and shopping.
MMustafaThe gym is really bad, live music continues until midnight if u stay at 9th floor u hear it but they warned us about so it's understandable and receptionist were helpful, but after midnight and after music ends still u hear people who r going out.
GGuest UserOn the day of settlement we were met, fed and placed perfectly, although we were settled later on the standard time (previously warned of late settlement by email). On the day of departure , when we returned at 12:30 to the hotel for suitcases (exile at 12:00, the room we released in advance and left the suitcases at the door in the room), the suitcases were just standing on the street and on the street in winter, there was no security. We didn't understand why the suitcases didn't be transferred to the resepshn ...
Located in the centre, convenient, everything in step availability.
The room is authentic, big, warm, corresponds to the photo of the hotel, there are all necessary ingredients, including a good fan, but not clean enough, there is a foreign smell (may have trashed ants, but unresultably), a lot of ants, For convenience, the score was taken as winter, and the door of the room goes straight to the street, i.e. to the respiratory and to the restaurant. In other seasons it will not be a minus, as the yard is beautiful and cozy, but in the winter it is uncomfortable.
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