The scenery outside the window is beautiful, the bedding is comfortable, the room is warm, the breakfast is exquisite and delicious, and the management staff are enthusiastic.
We stayed in Queenstown for three days during our honeymoon. I felt rested. The view was beautiful when I opened the curtains. I experienced unprecedented service. When I was having dinner, I mentioned to the butler that I had fallen and needed to go to the hospital. The manager called me in the afternoon to ask if I needed any help. The dinner menu didn't change much during the three days. It would be better if they could change it every day and give me a tasting menu. On the second night, I was surprised to find that the waiter in the restaurant was a mixed race of Chinese and Western.
We love the lake view from the balcony. Though it is not within walking distance from the town centre, it’s nevertheless tranquil and serene. There’s a ferry service, at a cost, to and from the town centre. Customer service officers from Hilton would be more than happy to share more on this.
We like the morning breakfast though you really should be prepared to wait if it’s during the peak hours. I love their real honeycomb. What a treat that was!
Spread wise could have been wider, but quality is decent.
We enjoyed the friendly service by Hilton. We only stayed for one night, but would be happy if I had more time there.
Overall, a very good stay there.
Excellent overall experience in New Zealand Stay!
We had booked a few hotel stays in NZ. It was our favorite one.
Excellent staff service for checking you in and arranging tours! They had given us a free upgrade to Mountain View.
Self laundry for Washing and dying available.
The location is very convenient. What we love the most is their comfort beds! We slept well with it. Can you message me in private what mattress you are using?
I recently stayed at Sudima Queenstown Five Mile, and it was a great experience. The hotel offers modern and comfortable rooms. The staff were friendly and attentive, making our stay more enjoyable. The location is perfect with free parking, access to Queenstown is easy.
We came back for wedding anniversary but we were disappointed initially with our room. The bed etc was exceptional but the layout was unpleasant and poorly designed. You looked at a wall with a tv on it and cupboard doors when the view outside was the bush and waterfall.
Everything else was good and with the bus stop outside the hotel door getting around Queenstown was easy and cheap.
Restaurant was good, room tidy but dated.
I was shocked downstairs and thought it was a residential building, but when I came in, I was suddenly enlightened. There are not a few rooms in the hotel, very boutique. The interior decoration is the common standard of domestic high-end hotels, not amazing, but the view from the terrace is amazing, Jacuzzi is a plus
Overall, the location, service and facilities are very good. but the pricing is a bit on expensive side. The buffet breakfast at hotel with limited choices which can not compare with the same kind of hotels category in Asia....can't expect too much. You may consider to book room only instead. The service and the reception, concierge and doorman are very helpful and providing many information. If the service and attentiveness at the cafe (during serving breakfast) can be enhance, it will be much better.
It is definitely a wise choice to choose this hotel! The view from the balcony is amazing, and the living room and dining room are very large. It makes me want to cook a meal with my friends. It's a pity that we only stayed for one night and the weather changed suddenly in the evening, otherwise we could enjoy such a wonderful hotel.
It is a good hotel but a but far from town center, so better be there with own car. Not much facilities such as gym, swimming pool in the hotel, so definitely not for family staying. Dinner is from NZ$99 but can see stunning lake view. Recommends book with lake view.
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Amazing
이이진희We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs.
As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.
TTheOriginalRayLimWe love the lake view from the balcony. Though it is not within walking distance from the town centre, it’s nevertheless tranquil and serene. There’s a ferry service, at a cost, to and from the town centre. Customer service officers from Hilton would be more than happy to share more on this.
We like the morning breakfast though you really should be prepared to wait if it’s during the peak hours. I love their real honeycomb. What a treat that was!
Spread wise could have been wider, but quality is decent.
We enjoyed the friendly service by Hilton. We only stayed for one night, but would be happy if I had more time there.
Overall, a very good stay there.
GGuest UserWe came back for wedding anniversary but we were disappointed initially with our room. The bed etc was exceptional but the layout was unpleasant and poorly designed. You looked at a wall with a tv on it and cupboard doors when the view outside was the bush and waterfall.
Everything else was good and with the bus stop outside the hotel door getting around Queenstown was easy and cheap.
Restaurant was good, room tidy but dated.
GGuest UserWalked out onto the balcony and we were met with these stunning views.
The time that we visited (May) meant that it was slightly too cold to be out on the balcony for too long, but the views that we enjoyed out of the window were magnificent.
When the first arrived the lady on the front desk was very friendly, and helpful.
We had asked for a double bed and had been allocated two single beds. She quickly contacted the ladies from house keeping and they very kindly sprung into action to help rectify the situation.
The housekeeping staff were nice and pleasant, and the location was just right for us to get out and about visiting some of the local attractions like the Kiwi birdlife park.
The big plus about staying at the highview apartments was having a parking space. When you visit queenstown you'll soon find out that in some places finding a parking space is like gold dust.
CCaleb YapDespite what’s advertised one should beware some misleading info.
We expected a king size bed in the kings deluxe unit but the bed was closer to a Queen.
More disappointing was the promise of a “kitchen” only to be presented with an outdoor BBQ grill, microwave, toaster, kettle, plates, bowls and a mini fridge. Absent were pots, pans, a hob and we were told at check in not to do any washing as there was no sink. To be fair, a breakfast basket of breads was provided with jams but it was certainly not a kitchen. When we raised the issue of different advertising with our host, we received neither clarifications nor any sympathy.
Otherwise, it was lovely stay.
JJessieExcellent overall experience in New Zealand Stay!
We had booked a few hotel stays in NZ. It was our favorite one.
Excellent staff service for checking you in and arranging tours! They had given us a free upgrade to Mountain View.
Self laundry for Washing and dying available.
The location is very convenient. What we love the most is their comfort beds! We slept well with it. Can you message me in private what mattress you are using?
GGuest UserThe facilities are not bad, the service is really not in line with the requirements. Complete self-service. It was cold and there was no air conditioning, the heating stove was broken and repaired, and the room was not changed. The squatting can use the electric oil they don't know from the cellar, and they barely resist freezing. Request star service bypass, the price is not high, not recommended
SSiu WoOverall, the location, service and facilities are very good. but the pricing is a bit on expensive side. The buffet breakfast at hotel with limited choices which can not compare with the same kind of hotels category in Asia....can't expect too much. You may consider to book room only instead. The service and the reception, concierge and doorman are very helpful and providing many information. If the service and attentiveness at the cafe (during serving breakfast) can be enhance, it will be much better.
JJC524I recently stayed at Sudima Queenstown Five Mile, and it was a great experience. The hotel offers modern and comfortable rooms. The staff were friendly and attentive, making our stay more enjoyable. The location is perfect with free parking, access to Queenstown is easy.
WWoshiEcho.Hotels in Queenstown are generally expensive, but this one is OK. Cost-effectiveness is also a very important consideration.
There is a bus stop at the entrance of the previous guide, and the Airport Line 1 can reach it. I didn't expect that the road was under construction recently, and the platform was temporarily cancelled, but it's okay to take one more stop. It's not far to walk, and you can see the two most beautiful cherry trees.
10 minutes walk from the town
25 minutes walk from the skyline
Another big slope to go up and down, nothing else is good, mountain view room, you can see the cable car every day🚡
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