Hotels With Spa in Hainan, China

Very impressive experiences in Altantis Sanya Very nice room and scenry Fahad, the assistant during my stay is nice and helpful. From the first day for assisting my checkin and to the last day for assisting my checkout he is professional, patient and always with timely response to my requests Typhoon is striking Sanya these days, Fahad provided us with the information regarding the typhoon which was very helpful Room clean was nicely done and my daughters like the towel rabbits very much thanks for the fruit platter and goodbye gift water world and aquarium are good we all enjoy our times there C秀 不看完全沒有損失 像我一樣 看了就是時間金錢雙重損失了

Exceptional Stay with Outstanding Service! I had an amazing stay at MGM Sanya Resort! From the moment I arrived, the staff was welcoming and attentive, making sure everything was perfect. A special thank you to Jelly from the Guest Relation Office, who went above and beyond to assist me throughout my stay. She was incredibly kind, professional, and always ready to help with any request. The resort itself is stunning, with beautiful ocean views, fantastic facilities, and delicious dining options. I highly recommend this hotel to anyone looking for a relaxing getaway. I will definitely be back!

We Love Langham as the decoration is classy and smells good ! Sally serve us and was prompt and helpful understanding our night flight can be delay! a definite good recommend!!!We got a birthday deco and a cheese cake served too!!!

Our getaway in the rainforest was nothing short of magical! Picture this: breathtaking views, the invigorating wind rustling through the trees, and unforgettable service that made us feel like royalty. We truly had an incredible time resting and rejuvenating in this paradise!

I have a wonderful time with my mom at castle hotel 欧宝酒店 and for the first time I am purchasing clothing from a hotel and the quality is great and price is reasonable. I bought a lot of t shirts and beach pants for my 2 kids. I also bought a lovely dress for myself and scarf for my mom. The breakfast have variety of choices and is very delicious. The noodles is a must try items. The rooms are very clean and comfortable. The island is easy access and is very suitable for family with young kids. There are a lots of activities available for them that can keep them occupied, within the hotel and island too. The ocean park is a must go place to see dolphin’s show, apart from that, there are many other marine species in the park and activities that may excite the kids. Please spare a day here to finished off all the shows. The light show at 婚礼庄园is also a must go place. There are 2shows available daily at 8pm and 9:30pm . Just took a train at CNY30, you can have unlimited rides to travel within the island 1. I personally love 海花岛and will definitely come back again in near future. Me

Me and my friend stayed at the hotel in the beginning of March, and we loved our stay! We want to share special thanks to Maria, she was the sweetest and the kindest manager we ever interacted with. The staff was very helpful. The food at the restaurant was fantastic, we really enjoyed the variety of traditional Chinese food. The pool facilities were also very pleasant: the heated pool was great!

Great Hotel and location. Very clean and good service. The only problem is that the staff just speak chinese. They are friendly, but the language is a big barrier.

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

Wow I love the neatness of the hotel and also enjoyed my stay it has the sea view, I must say the breakfast was so nice and the front desk were really helpful This guy called Eason really assisted me with all I needed from getting to the hotel, to the yacht ride and every thing I needed during my stay It was an amazing stay and an amazing experience in Sanya

Let's start with the good points ❤️. The hotel's public areas are quite spacious, the staff are friendly and helpful, the air conditioning is effective, and there's live music in the evenings. There are four swimming pools; the lifeguard at the large deep pool is very responsible, and swim caps are mandatory. They even help older guests with doors and proactively informed us that the nearby spa has restrooms and showers. Only the white slide at the bubble pool was open, but it was still fun enough. The hot spring pool was nice and warm, not crowded, and very relaxing. The daily children's activities were quite good; we participated in the Tangyuan (glutinous rice balls) and fruit tea DIY, which were ready to eat and tasted delicious. Breakfast was standard; nothing surprisingly special, but it had all the essentials. We chose a suite, and having two bathrooms was very convenient. Now, for the complaints 😤. This was my second trip to Haikou, specifically to let my child play in the sand. However, the beach at the Sheraton felt completely detached from the hotel. There was absolutely nothing there – just endless sand, not even a single chair. I truly don't understand the point of having a beachfront like that... Upon check-in, every guest is assigned a butler and asked to add them on WeChat by scanning a QR code. On the day of my arrival, I asked if children's activities could be booked on the same day and was told yes. However, both the brochure in the lobby and the WeChat group (after scanning to join) stated that activities required booking at least two hours in advance. This group had nearly 200 strangers, and to sign up, they required room number, name, phone number, etc. I found the hotel's privacy protection awareness to be extremely poor. So, the next morning, I sent my personal registration information to the butler, asking her to help register me internally. Two hours later, the butler directly posted my personal information into the group chat! Meanwhile, when I went directly to the activity registration room, I was told that all DIY activities for that day had already been fully booked the night before. It was only resolved after I complained to the front desk. For such a well-established five-star hotel, their procedures and privacy awareness are simply appalling. And the activity I finally managed to register for after complaining was chaotic, with no proper instructions. Next, regarding room cleaning. On the first day, our room wasn't cleaned until around 2 PM. I asked a staff member, who said there's a 'Please Make Up Room' button on the door, and pressing it would prompt immediate service. However, the next day, I pressed it before leaving at 8:30 AM, and by 1 PM, no one had come. It took another hour after calling guest services for housekeeping to finally arrive... So, is that button just for show? The room itself showed signs of age and neglect: the faucet leaked even when fully shut, the tiles on the bathroom floor behind the door were broken, and there were countless scuffs and damages. The mattress wasn't particularly soft, but it wasn't uncomfortable to sleep on either. On my way to the airport on the last day, the butler messaged me, asking if I had any issues during my stay. I mentioned the late room cleaning, and she apologized, offering a fruit platter and late checkout for a future stay. She even asked if I could refrain from posting a review... Quite the gesture of 'sincerity' – shouldn't such an inquiry be made a day in advance? Oh, and the children's small pool was extremely dirty. Perhaps it was because kids went directly from the beach into the pool to play... It's hard to believe that a five-star hotel's service could be so problematic!