Latest Reviews for Federal District Hotels

Sheraton Mexico City Maria Isabel
4.4/5229 Reviews
Reforma
I really enjoyed my stay at the hotel. The rooms were clean and comfortable, the staff was friendly and helpful, and the amenities like the pool and fitness center were excellent. Great location too, close to all the main attractions. Overall, a wonderful hotel experience that I would absolutely recommend to others.
City Centro by Marriott Ciudad de México
4.1/5116 Reviews
Centro Historico
While this hotel was aesthetically pleasing and in a good location for relatively easy access to many tourist spots, the amenities, service, and operation was absolutely horrible! The language barrier was also very challenging and one would think for this to be such a hot spot that they would have staff fluent in English for tourists. I was told that the hotel had english-speaking concierge that would be able to guide me with questions on transportation, etc. and that was not the case. Day 1: - Language barrier made check-in unnecessarily challenging - Language barrier made the ability to assist us with our desired tours impossible, thankfully we had a backup plan and had gathered information for ourselves - Bikes as advertised were not available AT ALL, at no time during our stay and per guests that had arrived a week prior the bikes had not been available (out for repairs & unavailable the entire stay)...this was the method of transportation we had planned on using AND had supposedly reserved for the afternoon of our arrival, thus causing us to have to change plans - My 1st evening in the room the air conditioning was not working and my room was SCORCHING! I was calling every 1 - 1.5 hrs asking for assistance, and even though they are able to control it remotely they could not get it working....I was only able to rest approx. 3 hrs and woke up congested and with a migraine. The young woman at the front desk did everything that she could to communicate the issue and actually did apologize that I was ill, however was not successful in her attempts to reach 'The Manager' as she said that 'the manager' would not return calls made in attempt to speak with me - this ultimately made me late for our tour/lunch reservation due to attempts to handle the situation. Upon return for the afternoon I was told that the A/C was fixed. Upon arriving in the room I found it to be freezing cold and attempted to turn the unit off, the front desk staff KEPT turning it back on, even after attempts to help them understand that the temperature was still not being controlled within the room, thus I was probably able to get 4-5 hrs of sleep and my cold/congestion got worse.....and they said there was no room available to move me to All that said, I have my complaint into the booking agency and hotel corp office, but am writing this review to warn anyone contemplating their stay at City Centro Ciudad de Mexico
Hotel Imperial Reforma
3.6/5125 Reviews
Reforma
Overall a nice but very old and dusty hotel which once used to be the grande old dame of Mexico. It used to be a five star hotel a long time ago. Now it’s in dire and serious need of renovation. A pity they can’t or don’t want to maintain it in better conditions. The restaurant staff was extremely friendly and proactive. The carpets were dirty and the light switches straight out of 1945. AC was at least 60 years old, Wi-Fi was actually working well. This could become a wonderful place with a lot of investment. A true beauty in its time, now it’s just like a dying elephant 😔😢😭. This could be soooo much better.
Hotel Bristol
4.2/5117 Reviews
Reforma
The hotel is in a very nice location, a couple of blocks from Avenida Paseo de la Reforma. The room was very clean and there was a walk-in shower in the bathroom. A nice ce upgrade would be to have USB ports by the nightstand. My issue is with Trip.com. I paid in advance for 3 rooms- one for me and one each for two friends. When I booked the rooms, I listed each of us separately on the online form. I received my confirmation by email and assumed that so did my friends. When we arrived at the hotel, I checked in without issue but when my friends tried to, they were told that no reservation existed for them. This is despite the fact that I had paid by credit card for all three rooms on one transaction. A call to Trips.com did nothing to fix the situation. The reservation number I gave them only had my room listed. My only option now is to dispute the charge once my credit card statement arrives.
Hotel Marquis Reforma
4.3/5110 Reviews
Reforma
Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.
Hotel MX Congreso
4/555 Reviews
Venustiano Carranza
A lovely, clean hotel, not too far from the airport. Couldn't find much to do locally though. Great restaurant in the hotel was a bonus 👌
Mondrian Mexico City Condesa
4.4/5107 Reviews
Lovely room, delightful hotel and gracious staff. However, the booking process was difficult, and the communication with the front desk confusing. We got three versions of confirmed dates (the last one correct) did not get clarification as to whether our room included breakfast. When we arrived, we were given different responses to our question about whether breakfast was included on three occasions. We are fine with paying extra, but would have liked to have know whether to eat in or elsewhere. The restaurant was a weak spot with slow service, and no red wines available by the glass on our second visit. The waitperson said it was due to Xmas, but it seems quite surprising for this level of hotel to run out of red wine options four days after the holiday. Overall, we enjoyed the hotel, the location and the rooftop brunch on our last day were great. Please work on your service and communication to guests
Hotel Century Reforma
3.8/566 Reviews
Zona Rosa
We stayed at the hotel for one night, right after the hard first day in Mexico. We are very tired because examined the capital immediately after a long flight ... There were no special impressions about the hotel, everything was quite satisfactory. The room is comfortable, we had a good rest. The restaurant offered us both European and Mexican cuisine, it is quite possible to relax after a hard day.
W Mexico City
3.9/5119 Reviews
Polanco
The location of the hotel is good, there are many restaurants around. Because it has been a few years, some facilities in the room can see the traces of time. The service is quite satisfactory, the service at the checkin at the front desk and the outdoor restaurant on the second floor is not bad (pictures 2 and 3 are outdoor restaurants, I ate at the hotel when I arrived late, the food is not exquisite but tastes good). The concierge is more ordinary, with strange eyes and arrogant attitude. What is more excessive is the waiter in the buffet breakfast room. The room rate includes breakfast, but the guest still needs to sign a bill. We gave a tip of 50peso, but unexpectedly, the waiter added a 1 in front of 50 without authorization, and it became 150. It can be seen from the photo that the 1 in front of 50 is quite abrupt, and the writing and color are different from 50. (It’s also our own fault. We only wrote the tip, and didn’t write the total amount to save trouble, because we didn’t intend to give a tip. The waiter just took the coffee pot and asked if he wanted coffee. Apart from that, he didn’t provide anything else. Serve). After staying in the tipping culture for so many years, this is the first time I have encountered such a thing.
Hotel Geneve CD de Mexico
3.6/5125 Reviews
Zona Rosa
It is indeed antique🌹It is a building built in 1907 after all, so I took a lot of photos inside the hotel. The room is nice. Although it is a bit old, the hygiene is good. I especially like that there are windows on both sides. The morning sun comes in and it is very comfortable. The restaurant on the first floor is good. It has a good environment and a wide variety of food. It is not expensive and could be used as a brunch restaurant. However, there is no USB socket in the room, which is not as convenient as a new hotel. In addition, the hotel is divided into several areas. The rooms on Londres Road are the best, and the ones facing Liverpool are darker.

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Property Information for Tourists

Total Properties364
Number of Reviews16,291
Average Price (Weekdays)PHP 13,156
Average Price (Weekends)PHP 13,376