Breakfast NOT good,NOT standart FIVE STAR,nothing beef,nothing olive oil,nothing beef bacon,taste standart,need improved food quality stabdart five star.
The room looks new and comfortable as it’s newly renovated. Hotel staff are friendly and helpful. But need to improve on cleanliness. There were black stains on our pillow cases during our first night of stay. Requested housekeeping service and they came only after second call. Overall still considered as a pleasant stay
Hotel near Tunjungan,Genteng75.6% of visitors choose this area
CCindy55932025.05.08
Really enjoyed my stay at Swiss-Belinn Tunjungan! The location is perfect—right in the heart of the city and just across the street from a shopping mall. We loved being able to walk around and explore nearby restaurants and street food stalls. It was fun discovering a local market about 10–15 minutes away with some charming souvenir stores. Highly recommend for a convenient and comfortable stay!
Hotel near Tunjungan,Genteng75.6% of visitors choose this area
DDantan2025.03.17
Our stay at DoubleTree by Hilton Surabaya was nothing short of amazing. From the moment we arrived, we were warmly welcomed, and what stood out the most was their truly personalised service. Different staff members knew our names when we visited various facilities, making us feel genuinely valued and at home.
A special shoutout to Adi and Sophia, who went above and beyond to ensure our stay was comfortable and memorable. Their attentiveness, warmth, and professionalism made a real difference, and we truly appreciate their efforts.
The breakfast was exceptional, offering a wide variety of delicious options that were beautifully presented. Every detail was thoughtfully prepared, making it an absolute highlight of our stay.
We also loved the kids' club, which had well-planned activities to keep children entertained. It was clear that a lot of thought had gone into making it a fun and engaging space for families.
The service throughout the hotel was top-notch, reflecting the high standards of DoubleTree by Hilton. Every interaction was met with warmth and a genuine willingness to assist.
If we return to Surabaya, DoubleTree by Hilton will certainly be at the top of our list. Highly recommended!
Booked the hotel for one night as a stop over place when arriving in Indonesia. I arrived by taxi, and the next day caught the train. I chose this hotel due to the location near the train station. It was easy for me to walk to the train station, though the traffic is very busy and not always stable footpaths - it was ok for me as I had a backpack though would not be very walkable for someone with bigger luggage. I stayed again for one night when returning by train, then flying out of the country. Hotel was nice, staff friendly. On my first night I arrived late in the evening and was able to get vegetarian food from room service. On my 2nd night I ate out in the shopping mall that is located next to the hotel. The room is clean and comfortable. I appreciated the fact that there was a bath tub. Also, I liked that there were no plastic bottles of water; each room has a jug and you get water from the dispenser in the corridor. I did not have time to try out the swimming pool. The restaurant has a morning breakfast buffet with a selection of Asian and Western style food options, including having some items made to order...you can fill up for the day.
First time to Golden Hill, all the employees are really from the house... The parking lot is indeed far, but it has been handled by all the hotel employees. So when checking in, the car is parked by the hotel employees. Likewise when checking out, the car is on standby in front 😍
The location is great and all staff we came in contact with was professional and kind! The hotel rooms as a bit run down (broken wardrobe doors and broken bathroom doors). The sheets was not made properly the first time with stained cover and blanket. The room was not ready on time, we only received keys to 2/4 rooms at 3.40pm. The bathroom plug was loose on the bathtub which resulted in water seeping through when having a bath!
Hotel near Dukuh Pakis,Dukuhpakis1% of visitors choose this area
GGeri2025.06.21
Nice quiet hotel with a great view. Nice deco in the room. Had some problems looking for the light controls only to find them hidden at the bedside table. Nice and celegant design but hard to find.
Loved everything about this hotel. Staff were friendly & helpful. Location is perfect, just beside 2 malls. Surrounded by local food stalls. Our room has a beautiful mountaim view. Also very spacious. Worth extending our stay. Wonderful 5 nights spent.
Hotel near Dukuh Pakis,Dukuhpakis1% of visitors choose this area
DDarwin Junaidi2025.05.12
We meet Surabaya again, and Java Paragon gives us a nice place to stay with our Little Family.
Great
155 reviews
9.0/10
Price from
IDR 520,717
per night
Check Availability
See All Hotels With Gym in East Java
Recent Reviews for East Java Hotels
See all
9.6/10
Amazing
WWutLeeThe Westin Surabaya is an amazing hotel, conveniently located right at Pakuwon Mall, making it incredibly easy to access everything you need. The décor is modern and well-maintained, and the rooms are reasonably sized, spotless, and comfortable.
What stood out the most was the exceptional service. The staff were incredibly caring and responsive, especially toward my toddler, which made our stay even more enjoyable. The kids club was a highlight of our trip—my toddler loved visiting it multiple times, giving us parents some much-needed breaks.
If I could suggest one improvement, it would be to extend the kids club hours into the evening, as it would provide even more flexibility for families.
Overall, this hotel offers a perfect blend of luxury, convenience, and family-friendliness. Highly recommend!
RRidzwan_wnI had a pleasant stay at the said hotel. I was given a surprise at my room door by the staffs, bringing me a small cut birthday cake and singing birthday song.
Thing that can improve is the towel, which had a weird smell. Maybe management can look into it. Thank you.
AAlex88Location wise is debatable as you need to see what tour itinerary is.
Because the best location would be central.
But overall its a rather decent hotel
Not a really impressive breakfast but it can get by.
Would not say its worth it.
But the overall vibe of the hotel is pretty good
GGuest UserThe staff in the horizon club were excellent, in particular, Sania was always ready to greet us with a smile and help with our queries. It was a great atmosphere in the horizon club. Breakfast was varied and enjoyable and the hotel has extensive facilities. The pool was not busy and our children really enjoyed it. As others have noted the hotel is dated in places, but staff work hard to keep it maintained. We did have an issue with one of the pillows in our room which was brown due to staining, it wasn’t ideal, we asked for a replacement but the room service put 2 pillow cases on instead. Would definitely stay here again.
CCiauciauHotel’s ambience is relaxing. Ocean is at the hotel’s backyard with huge greeneries, coconut trees, and simply beautiful.
Breakfast spread is not bad, the taste is so so. Swimming pool is infinity style and quite big. There is also gym in the hotel.
Room is small, bed is only 100 x 200 for twin. Separate toilet and shower room which size is in the smallish end. Balcony is quite big so you could sit down and enjoy reading. If you want to go with family, book enough room as there is no extra bed except in suites (sofa bed style).
As it is near the ocean, it could be windy.
You need car/transport to go around as it is not exactly in the city centre.
Good place to relax if you happen to be in East Java.
NNance PativananceWe had a very pleasant stay at the Illira hotel. At night you can see a beautiful skyline. Friendly, prifessional staff. Above all the foodt was various, healthy and delicious.
Nnasaa_The location is strategic. Close to the campus area. Want to go anywhere near. The facilities are very complete. Cleanliness no. 1 siii. There is a garden in the pool area, so you can enjoy your time while relaxing. Top for Grand Valonia. Good luck
VVictor AbdiEverything went well. The hotel staff is friendly, even though the hotel is old but still well maintained, the location is very strategic. Breakfast is quite varied and tastes good. Very value for money.
OOOI YEW TEIKExceptional Hospitality and Unmatched Convenience
I would like to express my sincere gratitude to the entire hotel staff for their exceptional hospitality. From the moment I arrived, I felt like a true VIP—thanks to the warm and professional service from every team member, including reception, housekeeping, and security.
This hotel's prime location makes it an ideal choice for both business travelers and families. The seamless connection to Pakuwon Shopping Mall provided a fantastic shopping experience, adding to the convenience of my stay.
The room exceeded my expectations in cleanliness and comfort, allowing me to enjoy a restful sleep throughout my two-night stay. The hotel’s facilities, including the well-equipped gym and the refreshing swimming pool, were impressive and well-maintained.
A standout highlight was the remarkable Asian cuisine offered at the hotel. The flavors were authentic and diverse, and an expanded selection of 10 to 15 types of sambal would elevate the experience even further.
One of the most memorable touches was the fulfillment of my special request for welcome fruits, which truly made me feel valued as a guest.
Overall, I wholeheartedly give this hotel a well-deserved five-star rating and look forward to returning for another exceptional experience.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.