Great hotel with understated elegance and a real touch of luxury. On my recent trip to Uzbekistan, I stayed in several different affordable hotels and guest houses, Hotel Caravan Serail was by far the best one. The cost per night was a little higher than the other places that I stayed but boy what a difference a few extra euros made! The room was super clean and elegant. The bed is very comfortable. Everything was very well maintained. The staff too were excellent, there was a slight mixup with my room initially, but it was dealt with very quickly and professionally. I would highly recommend this hotel as a great option for an affordable place to stay and if I ever visit Samarkand again, I would definitely book this hotel without hesitation. I only stayed one night but wish I had been longer. Oh, the breakfast is pretty good too!
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
The hotel is of a high level of comfort - the room, breakfast, everything is great, worth the money! There are some shortcomings that should be corrected - the waiters in the lobby do not know the menu, they mix up the dishes. There is a large area around, they could organize scooter and bicycle rental as an option for leisure for guests. There is not enough transfer at least to the eternal city, to the fountain - you have to call a taxi every time.
It's very clean and even Japanese people won't be dissatisfied. It's a little far from the center, but it's a 20-minute taxi ride and costs about 400 yen, so it's within the acceptable range.
When I made the reservation, I was told that the tourist tax could only be paid in cash, but I was able to use a card.
Location:
It's a 20-minute taxi ride from the center and costs about 400 yen. There are no stores nearby, so if there's anything you want, buy it at the airport or in the center.
Room:
There was dust under the chairs, but overall it was quite clean.
Wi-Fi could be used if you authenticated with your email address, and video playback was possible without any problems.
Free water was provided.
Shower:
Hot water came out, but the water pressure was low.
Towels, shampoo, and hair dryer provided.
Toilet:
Toilet paper provided.
There was a washlet, but the rear end was broken and only the bidet could be used.
Other:
There was an ATM on the first floor, but it wasn't refilled with cash and couldn't be used.
Everything was excellent until the black out happened twice in one morning on our last day at the hotel. ID of the toilets need improvement - need the racks to be spaced out for hanging clothes and towels. WiFi can be improved, randomly getting cut out, not so ideal for working. Heated water in the shower was a tad too hot and couldn't make it colder. Mr T. loves the bidets and the multi-functioned toilet bowls. Breakfast buffet was excellent with a wide range of selection.
Great 3 nights stay at Movenpick hotel with all amenities. Very convenient and close to the Gour Emir monument (4/5mn by walk) and the Registan square (15/16mn). A lot of cafe and restaurants around the hotel as we didn’t book the hotel breakfast. As we are lazy to dine out, we enjoyed twice diners at the restaurant Caramelle (really juicy manti and tasteful somsa & soups) We tried the sauna (hammam was under reparation) and the fitness. We had pleasant drinks at the pool bar. So we can recommend the Movenpick hotel at Samarkand. And the room rates are very affordable for a 4,5/5* hotel.
Excellent hotel, clean, beautiful. Every little thing for the convenience of guests is thought out: from slippers to hair ties. The staff is attentive and always ready to help. Also downstairs there is a beer restaurant with delicious cocktails and amazing cheese soup, open 24/7. And the cherry on the cake is a magnificent view of the highway from the room!
There was a misunderstanding with my previous booking for another property in the same wellness complex near Samarkand, but when I got to the nearby Hilton Garden Inn Sogt instead, I felt in good hands from the first minute - and all there was perfect, at least for my understanding. Cozy, warm, quiet and simply, but stylishly furnished rooms, amazing bed and bathroom, huge TV (which I didn't use for a second, but it's nice to know you have one), and all this - in a very peaceful, quiet and beautiful surrounding. Probably the best hotel service you can get in Samarkand, is in that area. Airport is 20 minutes away, similar is the time to the downtown and historic area of Samarkand. Yandex taxis are available day and night, and their rates are something you can't even dream of in the Western world.
We were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
Великолепный отель, очень гостеприимный, удобное расположение. Красивые интерьеры, в комнате все безупречно, все работало как надо. Утром был континентальный завтрак, фрукты, соки.
4 reviews
7.0/10
Price from
PHP 1,105
per night
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9.4/10
Amazing
GGuest UserWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
RRamonLocation: excellent! It is in the same building complex as the Art Gallery Happy Bird, mentioned in Tripadvisor. Registan is about 300 m away, so after dinner I would walk there to see the illumination.
My room had 2 twin beds, was rather small but comfortable. Upon opening the windows, a cool breeze entered the room. Wi-fi was reliable and there was a water boiler for tea.
Breakfast was abundant and good. The cook, Dishoda, would make me an omelette every morning. In the same building there are restaurants and fast food/ice cream joints.
On my last day I took the train to Khiva, which departs at 11:46. The hotel allowed me to stay in the TV room, with wifi access, water and toilet facilities, for 10 hours after check out. I recommend Hotel Dyor.
MMladenowskiWe were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
YYOLO around the worldAlthough it is a distance from the scenic spot, the price/performance ratio is very good
The room is clean and the hotel looks like a palace. It is first-class.
The staff were also very friendly, helping with luggage and providing the night show time at Registan Square.
CCharlotte Wing YuAfter a few rough nights at a Soviet hotel, words can’t describe how happy I was to see this hotel. The male receptionist was very welcoming when I arrived as he let me check in a bit earlier after a train ride. The breakfast fulfilled my needs as they have fresh fruits, vegetables, yoghurt, eggs, coffee… no complaint. The guy working at the breakfast area was also very helpful. After I finished gym, I went up there. He immediately asked me if I needed water. It shows that he’s attentive. I felt happy staying there. The reason I booked it was the gym. As an active person, I need to work out on my travels. The gym is not fully equipped but it provides with the basics such as a treadmill, a bike and weights. Location wise, it’s not in the center of the tourist spot but it’s walking distance. It took me 15 min to get to Registan. Don’t worry though as Samarkand is pedestrian friendly.
MMatt’s TravelsGreat hotel with understated elegance and a real touch of luxury. On my recent trip to Uzbekistan, I stayed in several different affordable hotels and guest houses, Hotel Caravan Serail was by far the best one. The cost per night was a little higher than the other places that I stayed but boy what a difference a few extra euros made! The room was super clean and elegant. The bed is very comfortable. Everything was very well maintained. The staff too were excellent, there was a slight mixup with my room initially, but it was dealt with very quickly and professionally. I would highly recommend this hotel as a great option for an affordable place to stay and if I ever visit Samarkand again, I would definitely book this hotel without hesitation. I only stayed one night but wish I had been longer. Oh, the breakfast is pretty good too!
TThomasBGThere was a misunderstanding with my previous booking for another property in the same wellness complex near Samarkand, but when I got to the nearby Hilton Garden Inn Sogt instead, I felt in good hands from the first minute - and all there was perfect, at least for my understanding. Cozy, warm, quiet and simply, but stylishly furnished rooms, amazing bed and bathroom, huge TV (which I didn't use for a second, but it's nice to know you have one), and all this - in a very peaceful, quiet and beautiful surrounding. Probably the best hotel service you can get in Samarkand, is in that area. Airport is 20 minutes away, similar is the time to the downtown and historic area of Samarkand. Yandex taxis are available day and night, and their rates are something you can't even dream of in the Western world.
SShawnEverything was excellent until the black out happened twice in one morning on our last day at the hotel. ID of the toilets need improvement - need the racks to be spaced out for hanging clothes and towels. WiFi can be improved, randomly getting cut out, not so ideal for working. Heated water in the shower was a tad too hot and couldn't make it colder. Mr T. loves the bidets and the multi-functioned toilet bowls. Breakfast buffet was excellent with a wide range of selection.
GGuest UserGreat 3 nights stay at Movenpick hotel with all amenities. Very convenient and close to the Gour Emir monument (4/5mn by walk) and the Registan square (15/16mn). A lot of cafe and restaurants around the hotel as we didn’t book the hotel breakfast. As we are lazy to dine out, we enjoyed twice diners at the restaurant Caramelle (really juicy manti and tasteful somsa & soups) We tried the sauna (hammam was under reparation) and the fitness. We had pleasant drinks at the pool bar. So we can recommend the Movenpick hotel at Samarkand. And the room rates are very affordable for a 4,5/5* hotel.
ООлесяThe hotel is of a high level of comfort - the room, breakfast, everything is great, worth the money! There are some shortcomings that should be corrected - the waiters in the lobby do not know the menu, they mix up the dishes. There is a large area around, they could organize scooter and bicycle rental as an option for leisure for guests. There is not enough transfer at least to the eternal city, to the fountain - you have to call a taxi every time.
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