I stayed at this hotel 13 years ago with no issues. I was a little Leary after reading the reviews. I spent 4 days in chi town and absolutely loved this hotel! It was clean, comfortable, safe and everyone was very friendly and helpful! My deposit was in my account before I boarded my plane! There is no restaurant on site, however there are a plethora of good restaurants within 500 feet of hotel. The perfect spot for doing all things in downtown. Thank you Warwick Allerton I will be back!
Hotel near Chicago Loop,Chicago6.9% of visitors choose this area
GGuest User2025.07.14
For the room rate I paid for I would have expected
free bottled water in the room. I asked for additional sugar and cream for our room and I never received it. Also when you call the concierge there are times you have to wait long for somebody to answer the phone. Our overall stay was ok only.
Hotel near River North,Chicago3.5% of visitors choose this area
11346888****2024.07.21
The facilities are first-rate, the public security is good, and the circuit load of the newly built hotel is good. The day before, a hotel next door with the same price had unstable voltage when a hair dryer was plugged in. The price is several hundred yuan more expensive than the same five-star hotel. The room area is much larger, and it is equipped with a microwave oven, induction cooker, and oven. If I come to Chicago again, I will vote for Trump.
The service was very friendly and prompt. The doorman was very welcoming and helpful. We had a small view of the lake that was very nice. Excellent downtown location. We had our son with us so the room was small but very clean and shower was great.
Hotel near River North,Chicago3.5% of visitors choose this area
GGuest User2025.07.01
The hotel boasts an excellent downtown location, perfect for shopping and close to major attractions with convenient transportation. The service was superb. We didn't have our credit card, and a staff member went above and beyond, using his personal credit card to resolve the deposit issue and help us complete the check-in process smoothly. We are truly grateful for his incredible help! We will definitely stay here again on our next trip to Chicago.
Everything was fine, but the restaurant was closed for a private event at dinner so I ate at the bar. Gym is split in to 2 locations which I found a bit odd!
Seamless checked into hotel. Front desk staff was very friendly and helpful. Spacious room, clean and comfortable. We took complimentary airport shuttle to T5 and happy with the service. Airport very frequent and convenient. So glad we were able to stay there with peace of mind. Oh ya housekeeping service was excellent too!
Good experience, fresh lemon water served 24/7, healthy breakfast, and nice gym. The only drawback is the lack of free WiFi , the hotel has free WiFi listed as one of the features but during my stay it was unreliable and they could not get fixed.
Check-in was a bit slow, but was nice of them to let us check-out later than 11am. Very nice rooms and I was hopping for better TV channel selections. The breakfast in the morning was ok. I was surprised at how small the plastic plates were. Can put anything. Other than that, it was very nice.
Great
74 reviews
9.2/10
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5.1/10
GGuest UserIt was an alright hotel and the area was ok but the check out Time was earlier than most places that really didn’t like that
JJamesI always book here even if it’s more expensive because they have the best team of people there who have helped me travel with ease on a regular basis so so much. I was in a wheelchair for a while and they were the only hotel who has staff that went out of their way to accommodate me and treated me like family. Andrea Dina and Joe are the best people I’ve ever had at any hotel stay. My very first stay at this location was because they had larger rooms but I went back over and over because of just how well they treated me during my first stay. I wasn’t treated as a burden and they didn’t leave me alone to figure anything out even before I got through the doorway Dina was there to get me through and my very large luggage as I rotate multiple times a year living in South America 50% of the time. She was so friendly I ended up calling her my Chicago mom. Andrea and Joe at the front desk were just amazingly nice (which isn’t common in a large city at an airport convention hotel) they helped me print out Covid and travel documents I needed and brought them to my room because I forgot them and wouldn’t have been able to fly without those documents. Dina got me up to my room and even helped me unpack what I needed for the night and made sure I securely could get into the bed and she picked me up the next morning without me calling them ahead of time she asked me my flight time and said she would handle it and be there to fetch me on time. She made sure I got my breakfast bag and loaded me up onto their shuttle all in perfect time never making me feel like a burden even though I knew how far out of their way they went for me. Every stay has been the exact same or better as they noticed the progress with my health and walking. I just can’t say enough how much I appreciate that team. This stay a friend came with me and he loved how they remembered me a received me as you would receive family you haven’t seen for while so he was impressed and also my mother was impressed the two times she stayed there also. This stay they had construction on the restaurant which is very good as I tend to order room service a lot they have a happy hour even though I don’t really drink but it’s just a generally friendly warm environment the staff bring to that place that make it a hotel that you return to even if they don’t have the cheapest rates for the airport stays. They have a great team and their management needs to know that. I don’t normally write reviews or go out of my way to write a note to a corporation about staff but I have for this team at this location they are just great and deserve recognition!
GGuest UserThe hotel boasts an excellent downtown location, perfect for shopping and close to major attractions with convenient transportation. The service was superb. We didn't have our credit card, and a staff member went above and beyond, using his personal credit card to resolve the deposit issue and help us complete the check-in process smoothly. We are truly grateful for his incredible help! We will definitely stay here again on our next trip to Chicago.
GGuest UserMy Honest Experience After Reading Negative Reviews
I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised.
The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website.
One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed.
Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming.
The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly.
Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper.
Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises.
I’m very grateful for the pleasant stay and would return again.
SsknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
JJamesThis place is excellent if you’re a stressed out business traveler, looking for a good rate, and if you’re willing to manage your own transportation from the airport and back, but the amenities after a long late night arrival waking up the next day, sitting in the hot tub having a swim in the pool and a steam and a sauna along with an icy cold shower afterwards just recharges you after a long business trip, especially if you international like me I wouldn’t necessarily call it family friendly, but it’s definitely good for entrepreneur business travel if you can get a good rate otherwise there are other hotels out there if you can’t get a good rate. The rooms are not specifically special compared to the competition, but it’s an a quieter area and the fitness and aquatic amenities are what makes the difference for me as I have back problems and after a long international flight all I wanna do is get in the hot tub or take a steam or sauna. I’m needing an airport shuttle. I would not recommend this hotel and if you aren’t willing to risk having to pay a premium for a car service or Uber then do not book here. I wish I could stay at this hotel long enough to enjoy all of their amenities as they are really good, but as breakfast is not included, it can be a pricey for what you get when you compare it to other hotels in the area and hotels closer to the airport. Yet as long as I can get a good rate on this hotel, I will keep going back as I frequently travel international for work and just having the peace of the secluded area and the steam room and sauna make it a huge selling feature for me as they really assist my rejuvenation after a long day or more of travel. 
FFazal IOverall, my recent stay at this hotel was a positive experience. The staff was incredibly friendly and accommodating, making me feel welcome from the moment I arrived.
The location of the hotel was excellent, with easy access to restaurants in walking distance for dining. Despite being so close to these amenities, the hotel itself remained peaceful and quiet, allowing for a restful night's sleep.
The room was spacious and well-maintained, with all the necessary amenities for a comfortable stay.
The breakfast provided by the hotel was basic but satisfying, with a decent selection of options to choose from.
Airport shuttle and price was the main reasons I chose this hotel.
Overall, I would recommend this hotel for its convenient location, friendly staff, and comfortable accommodations.
MMark E.Overall a good budget suite style hotel to stay at after getting off a long flight. Everything is pretty standard. Interior has typical but dated decoration of that late 90s early 2000s style. The thermostat in the room is probably older than I am (millennial), and its settings were limited with no indication of commanded temperature- just hot or cold. Hotel staff was extremely polite and helpful even when checking in at almost 10pm. And there’s an attached Outback Steakhouse which was a plus when checking in so late and not wanting to go out to get food. I would definitely stay again.
GGuest UserStayed for 3 nights - checked in on a Friday afternoon and out on a Monday morning. Got the ADA room and was mostly okay with it (I never turn down a walk-in shower), but was put off by the fact that there was nowhere to hang clothing and nowhere to place toiletries in the bathroom. Luckily I didn't need to hang anything, but this would have been a problem if I'd brought dress clothes. As for where to put toiletries, I ended up placing the portable shower seat next to the sink and using that surface. Hopefully the seat had been cleaned sometime between someone having their bare butt in it and me using it as a shelf. For the life of me I can't figure out why people design hotel rooms without bothering to know if they'll actually work for staying in. I also wasn't thrilled with the ”breakfast” on offer. Engineered ”omelet” and packaged, processed junk is NOT breakfast. There was absolutely nothing healthy on offer other than fruit - which was the stuff the grocery store didn't want. The good things about the hotel include staff truly striving to satisfy the customer, a clean room (including the carpet), a location within walking distance of many of Quincy's major attractions, and plenty of parking. But the parking lot itself badly needs repaving (it poured one afternoon and my feet and shoes were soaked because of the rivers running through the parking lot). In any event, there are some improvements that could be made, but I enjoyed my stay overall and would put the hotel on my list of places to stay should I return to the area in the future.
GGuest UserThis hotel seemed a good value but we had a major issue. After several tries, even the staff could not get the key card to work. Another room was provided but unfortunately, we could not access medication, feminine hygiene products, toiletries, food/water. I deducted points from the service score as we were left without updates as to when maintenance would assist us. Trip customer service reported that nobody would answer the phone when they tried to assist us. It was not until I inquired that were were informed were would be locked out until the next morning. As a result, I had to go out and purchase necessities. Despite the cost and inconvenience all Trip.com offered was $5 in coins, which is unacceptable. The hotel said they would refund to our card but since we booked Trip the couldn't do anything.
That said, the staff was courteous and professional, one staff member even loaned us a phone charge cable which was appreciated.
The room itself was clean, the bed was very comfortable, and this was the best part of the stay.
Breakfast: I don't recommend the breakfast. The offerings were very similar to other hotels but preparation seems to be the weak link. For example, the sausage appeared to have just thawed and was colder than room temp. The eggs were watery with brown chunks in them, perhaps from scorching the bottom.
TLDR: Our needs were minimal and without our difficulties with the key cards and breakfast this would have been a good value. It's concerning that a hotel doesn't have a way to access a room in an emergency scenario.
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