Everything was great. The location is very close to the town centre, and the room was clean with a lovely view, a bit small, but perfectly fine. The hotel also offers luggage storage, which is ideal if you want to explore a bit more after checking out.
The hotel is a bit old, with a classic, vintage decor. Its location is absolutely superb, right at the entrance of a large, upscale shopping mall and a bustling pedestrian street. Nearby, you'll find the city's biggest market and a plethora of bars and nightclubs. Breakfast was decent; not a huge variety, but very filling. Unfortunately, the elevator was on the second floor and out of order. Hauling three large suitcases up to the third floor was a nightmare. On the upside, the room I stayed in was incredibly spacious, over 50 square meters, with a very large bathroom…
Had an overnight stay to take my granddaughter to Build-A-Bear. Was made to feel welcome from the moment we arrived. It was very clean, and even though I had an economy room it was quite spacious. The breakfast was one of the best I have experienced with plenty of choice.
I had a lovely stay here. The location is fantastic with lots of things going on all around and most places are a short walk away.
The staff were very accommodating and polite. There's not a lift so you do need to walk up stairs. Before arriving, I requested a room on the lowest possible floor to minimise climbing for my mother and the staff were responsive and helpful. The service from Sanjay and Ruth was excellent. The breakfast was yummy and they had vegan-friendly options too!
I was worried the room would be a bit small for two people but it was lovely, the shower was great and it was actually quite spacious.
I was also impressed with how secure the hotel was and Anne-Marie on the front desk was really pleasant to chat with at any time.
I would definitely recommend this place and I would be very happy to stay here again!
Very satisfied with a stay.
Hotel location is very good, five minutes walk from the train station and bus terminal, and 15 minutes to Cardiff Castle. There are several supermarkets and restaurants nearby, which is very convenient. Although there are not many reviews on Trip.com , I saw that the hotel business was very good when I checked in, and there were many foreign tourists staying in the store.
The hotel room is very spacious, enough to spread out two trolley boxes, the bed is also big enough for two people to sleep. Although the hotel is located close to the street and train tracks, the room is quiet: carpets are laid in the corridor to avoid noise, windows and walls are soundproofed, and no train or street noise is heard for two nights. The room window has a good view and you can see Cardiff Bay. There is air conditioning in the room, and cooling and heating are fine. There is no drinking water in the room, but you can pick up lemonade for free on the first floor of the hotel.
The front desk that helped me check in was very warm and friendly, and took the initiative to introduce the activities held on the day of Cardiff Castle and explain the route in the past. I regret that I forgot his name. I remember that he was a young white male without glasses. I have traveled in several cities in the UK this time, and the front desk of this hotel is definitely the most welcoming of the hotels I have stayed in.
The fly in the ointment is that there are two employees on the first floor of the hotel at the same time, and there are hotels on the first floor, restaurants, bars, vending machines and luggage storage. I feel that the employees are very busy, whether it is the restaurant ordering, checkout or check-in, luggage, It takes three or five minutes for them to come over. The staff are friendly and conscientious, but really busy. It would be nice if the hotel could arrange more staff on the first floor.
Environment: Super convenient, right next to the train station, making it easy to get downtown on foot.
Service: Excellent service; Marriott members get free early check-in.
Hygiene: Very clean, spotless.
Great location, convenient for sites. Good rate which included breakfast. Difficult to get to by car. Using Waze is much better.
Didn’t get the room type booked but managed for 2 nights.
Agent at checkin took several minutes before acknowledging me in the queue. I would have been happy being told ”I’ll be with you in a few minutes” instead of being ignored whilst he chatted with his colleague about what seemed to be an issue. I believe because he was distracted, we weren’t given any hotel information - i.e. location of lifts, breakfast time etc. which is standard.
Breakfast service wasn’t great the first morning. Second morning was much better. I think it’s because we arrived at approx. 10:30 on the first day and the team was ready to go as I could hear them counting down the minutes to the end of their shift. No hot drinks offered; told drinks were on the buffet when in fact they needed to be ordered. Drinks eventually brought on asking again, but no cups. Had to ask for them.
Quite noisy at night because of all the bars and restaurants outside, which meant the window couldn’t be left open, as the room was quite warm, despite adjusting the temperature of the HVAC system.
Very nice, modern hotel, could improve with better staff training.
Comfortable and Modern Stay
I had a pleasant stay at this hotel. The design was simple yet modern, creating a relaxing atmosphere. The room was well-maintained, featuring a spacious and comfortable bed. The bathroom was clean and well-equipped, adding to the overall comfort. A great choice for a straightforward and enjoyable stay!
I couldn’t not fault the hotel, I amazing stay the staff were very helpful and friendly too. Hotel is right by central, easy access to pubs and restaurants.
The room was fabulous too OMG I didn’t wanted come home. :(
I had room service I had pasta bolognaise which was blinking lush I wanted another one.
Great
69 reviews
9.0/10
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THB 2,186
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GGuest UserThe only reasons I gave 4/5 stars for service was the self service hot beverage station and making your own toast. Order their specials better, however, this time my poached eggs were not soft. Excellent wine and excellent bar lunch which they allowed us to eat in the restaurant which was a bonus. I love this location. Walks through the wetlands and to Penarth and easy links to Barry Island. Spa brilliant and the quiet area next to the gym brilliant for reading
NNguyen Linh DanEverything was great. The location is very close to the town centre, and the room was clean with a lovely view, a bit small, but perfectly fine. The hotel also offers luggage storage, which is ideal if you want to explore a bit more after checking out.
KKenny NyoRoom is clean but aged. Drinking water provided once only, not replenish daily.
Not feeling welcome by reception as they appeared to be robotic and just doing what they are paid to do.
Kettle provided, no mini fridge.
No F&B outlet nearby, just a 3rd party run restaurant next to hotel lobby.
20 mins walk to city center.
Below par Accors hotel.
AAniwithluiI stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.
SSharonGreat location, convenient for sites. Good rate which included breakfast. Difficult to get to by car. Using Waze is much better.
Didn’t get the room type booked but managed for 2 nights.
Agent at checkin took several minutes before acknowledging me in the queue. I would have been happy being told ”I’ll be with you in a few minutes” instead of being ignored whilst he chatted with his colleague about what seemed to be an issue. I believe because he was distracted, we weren’t given any hotel information - i.e. location of lifts, breakfast time etc. which is standard.
Breakfast service wasn’t great the first morning. Second morning was much better. I think it’s because we arrived at approx. 10:30 on the first day and the team was ready to go as I could hear them counting down the minutes to the end of their shift. No hot drinks offered; told drinks were on the buffet when in fact they needed to be ordered. Drinks eventually brought on asking again, but no cups. Had to ask for them.
Quite noisy at night because of all the bars and restaurants outside, which meant the window couldn’t be left open, as the room was quite warm, despite adjusting the temperature of the HVAC system.
Very nice, modern hotel, could improve with better staff training.
Tthe travelling brummieBest hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
GGuest UserThe hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town.
However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work.
The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay.
The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it.
After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case.
Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement.
GGuest UserLovely hotel conveniently located in the centre of Cardiff. Lovely spacious room with a huge bed which was so comfy - we slept so well. A/C in the room too.
Very enjoyable breakfast with plenty of food choices.
Would highly recommend this hotel .
GGuest UserI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
GGuest UserHad an overnight stay to take my granddaughter to Build-A-Bear. Was made to feel welcome from the moment we arrived. It was very clean, and even though I had an economy room it was quite spacious. The breakfast was one of the best I have experienced with plenty of choice.
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