Absolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.
Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!
It’s my first Best western in few decades. Pleasantly surprised by the modernity and cleanliness.
Room is comfortable and compact with all the basic touches and a good layout.
The free breakfast was a nice touch.
Location is perfect for one night stay to get in and out from the highway.
The room was new, clean, and beautiful, and the bed was very comfortable. The view outside the window was also stunning. The only downside was that when we arrived an hour and a half before check-in, they wanted to charge us 60 CAD for early check-in. We ended up negotiating an upgrade to a better room for an additional 20 CAD.
This hotel is located within Vancouver International Airport, which is incredibly convenient for guests with layovers. The airport isn't far from downtown Vancouver either, and the SkyTrain offers a direct connection. Since we arrived at the hotel in the very early morning, it was difficult to interact with the staff.
Facilities: There are everything that should be there, as well as a kitchen, pots and bowls in the cabinets
Hygiene: OK, there is no obvious disqualified place
Environment: very close to the city center, the hotel is to the beach, the scenery is very good
Service: Very good, customer service will say hello
Hotel near Downtown Vancouver,Vancouver98.1% of visitors choose this area
GGinger-9952026.01.08
Facilities: All-inclusive.
Hygiene: Housekeeping needs improvement.
Ambiance: Good vibe, but the nightclub can be a bit noisy.
Service: Feedback provided was promptly addressed, and the staff's attitude was good.
Very good. it would be impossible to find better especially for the price. The place was clean, well appointed, nice view out of the window.
Brand new furniture, comfortable large bed, clean, coffee in the room, breakfast included …
I arrived past midnight after over 30 hours traveling and the breakfast was from 6.30 until 9 but I only woke up at ten, I still went downstairs to check and the manager on duty said no problem and a nice breakfast of cereal, omelette, sausages, toasts jam, various juices and coffee …
The only thing was no elevator but they took my luggages up without having to ask and same in the morning they took them back down
I am impressed and very satisfied
Overall the location of the hotel and the room being clean; however, there were some drawbacks from our experience.
One drawback was the hotel had a scheduled power outage which we never were given ample notice on. When we arrived we were asked if we got an email advising of the power outage and we advised that we received no such email. The day of the outage everything attached to the hotel was shut off except for one elevator for each tower, and all the restaurants within the facility. Had we known prior to arrival we could have may have decided to stay elsewhere for the one night. No compensation offered. The Casino remained open during the outage but restrooms had no water(very unsanitary)
The food court pizza was terrible and the breakfast sandwich did not have much flavour.
The buffet was average but had a nice view of the Frazer River.
Very Good
599 reviews
8.9/10
Price from
PLN 518
per night
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8.1/10
Very Good
JJade TremblayI called the hotel before my flight to ask about the shuttle bus service, and the girl who answered was like a robot in her answers and didn't seem interested in giving me very detailed or friendly answers. I was a little worried about finding the bus and asked if there was anything I needed to know about how to find the bus, and instead of explaining that the bus would have the name of the hotel on it (which was the case in the end, but isn't always the case in my experience- and I have travelled a lot) she just very robotically said to go to the charter pick up area. The shuttle bus was the main reason I booked this hotel, and I was a little bit choked by this interaction.
The room was okay, it was clean, but confusingly unlit. The only light connected to a switch in the room was by the door, the rest of the room was lit only by 4 lamps (one of which didn't work) and it was incredibly dark in the room, even in the morning hours after the sun rose. The comforter on the bed was just a piece of batting sandwhiched in between two white flat sheets rather than a duvet cover. It would have been a nice service to have brought me a toothbrush to my room when I called down to the front desk and requested one, instead they made me come to the front desk in my pajamas for one. The hallways stunk of **** covered up by perfume. The guy who checked me in was nice and friendly, even though he had a lineup of people waiting to check in late at night and that must have been a little stressful for him.
Overall, I felt the customer service at this hotel could be improved. Even if $120/night is not wildly expensive for Vancouver, it's still a lot of money, and the customer service doesn't need to suffer as a result.
GGuest UserStaff was totally excellent. The room is clean. Bed is very comfortable. The hot tub was just fantastic. Nice swimming pool. Food was good and I have no complaints at all.
GGuest UserAbsolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.
Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!
MMaj NThe hotel is amazing. The staff is accommodating and the room is clean. The only downside is that 1 elevator is working during our stay. But highly recommended
GGinger-995Facilities: All-inclusive.
Hygiene: Housekeeping needs improvement.
Ambiance: Good vibe, but the nightclub can be a bit noisy.
Service: Feedback provided was promptly addressed, and the staff's attitude was good.
SSteven C KFor the price, it is very sufficient. Many aspects of the room felt outdated, but it was all fully functional and clean with no problems. Personally I prefer it this way since you get the savings and the function which is what really matter.
Staff were all nice and I loved that I could check in at 2AM with staff available to assist me.
Kkhemjira tWe enjoyed our stay so much
Not too far from downtown and also closed to the train station to go to the airport
They provide the coffee machine in the lobby and
There are many restaurants nearby the hotel
GGuest UserStaying at this place during my Vancouver trip was absolutely the right and fortunate choice! I truly hope to have the chance to return.
The **location is incredibly convenient**, situated very close to both the airport and downtown tourist attractions. A public transit station is just 1.5km away, and there's a bus stop only 400 meters from the property, making getting around a breeze.
What truly set this stay apart was the **host's exceptional guidance and warmth**. From the moment I confirmed my booking until just before my arrival, they promptly emailed me detailed directions tailored to my estimated arrival time, including clear instructions on how and where to access the property. What was especially heartwarming was that I arrived past 10 PM when it was completely dark, yet the host had already turned on the warm yellow lights in the living room and backyard for me. It was like a welcoming beacon in the dark, instantly making me feel comfortable and at home.
The **room itself was well-equipped, spotless, and incredibly tidy**. The bedroom linens were pristine, and it came with a handy wardrobe, a private bathroom, and reliable WiFi. The dominant white color scheme made everything feel bright and airy, but more importantly, every single item was meticulously cleaned, which truly enhanced my overall mood and stay.
Beyond the private space, the **shared amenities were excellent**. On the ground floor, guests have access to a fully equipped kitchen, a comfortable living room, and a washing machine, making the facilities truly comprehensive and convenient.
Finally, the **surrounding environment and air quality were superb**. The house is nestled in a residential area surrounded by other homes and plenty of trees. Being off the main road, there was absolutely no noise, allowing us to fully appreciate the fresh air and tranquility of this lovely garden-like setting within the city.
Overall, this stay was truly a highlight of my Vancouver trip!
GGuest UserPlace is located at the Main Street. Staffs are so friendly and fast in their service. Room is clean and the amenities are pretty complete (especially as family of four, the mini fridge, plates, spoons, knife, cups, microwave, are very helpful). The only unpleasant thing is we can hear our neighbors talking and they are pretty loud, but not during the night.
GGuest UserThe hotel staff are very helpful. I always leave bags when I’m away skiing for the week.
Checked in quickly.
Rooms are big, immaculately clean, quiet and have v comfy beds. They are also nicely decorated. Got coffee machine, fridge, microwave & good wifi. Breakfast is pretty good. Got some fresh fruit, decent scrambled eggs, yoghurt and porridge if wanting more healthy options.
It has a pool which is nice.
Hall decor is now a bit dated and could do with being re-decorated.
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