Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
Hotel near Wiyung,Wiyung1.2% of visitors choose this area
SShijie Lee2025.07.16
Clean room, good location (connected to mall), great breakfast, friendly staff
I had a wonderful stay at Four Points by Sheraton Surabaya, Pakuwon Indah. The room was very clean, spacious, and comfortable, perfect for a relaxing stay. The location is excellent, as it’s directly connected to Pakuwon Mall — very convenient for shopping, dining, and entertainment without even having to step outside. The breakfast was great, offering a wide variety of delicious and fresh choices. Most of all, the staff were very friendly, helpful, and professional, making me feel welcome throughout my stay. Highly recommended for anyone visiting Surabaya!
Hotel near Tunjungan,Genteng82.6% of visitors choose this area
LLily, cukup Lily2025.05.26
This hotel is always an excellent choice for a stay. I'm consistently satisfied with every aspect, from the service, facilities, and cleanliness to the wide variety of breakfast options. I truly felt at home during my staycation here. Its central location is perfect, with numerous cafes right along the street in front of the hotel, offering a diverse range of food and making it a comfortable spot to meet up with friends.
Second time staying here~ The receptionist is very friendly and helpful. Last minute requesting for a change of date, they are very patient and helpful and manage to solve my problems!
I think this is a value for money stay. I love the room and hotel location. The room is excellent with bathtub at this price. Service is generally good and acceptable. The room when we first enter has some aircon leaking, but was quickly changed to another room. Breakfast is a good variety though there was quite a number of flies at the fruits section. I think it's around a 5 to 10 minutes walk to the mall. Would be good if they could include some floats for the swimming pool.
Hotel near Tunjungan,Tegalsari82.6% of visitors choose this area
GGuest User2025.05.14
This was my first trip to Surabaya and I had decided book Four Points Sheraton Tunjungan given its central location and competitive room rate. I was pleasantly surprised when the hotel recognized my Marriott Bonvoy member status and accorded me the corresponding benefits despite me not making this reservation via the Marriott Bonvoy app. Kudos the hotel staff for that!
Hotel near Gubeng,Gubeng10.5% of visitors choose this area
GGuest User2025.04.09
The location is really close to anywhere. All the employees are super friendly and helpful.
This is our stay for the second time. We went back to Santika Premier Gubeng was because the location, the cleanliness and the breakfast was impeccable.
Hotel near Wiyung,Sambikerep1.2% of visitors choose this area
GGuest User2025.06.09
Our trip to Bromo and Ijen started from Surabaya. Ascott has a great location just beside the Pakuwan Mall, and the people are super friendly during check in and out, and during our stay, they were very helpful to provide anything we need.
The service apartment is spacious and clean. Thanks for a wonderful stay.
Was a pleasant one. But room is a bit mehh...
Lacking a bit of cozy feel.
The items in room can be taken care better. Seems like the cleaning services can be improved.
Other than that the service service reception and hotline all works good.
Hotel location is nice and have some good access to food and restaurant.
But sadly gym closes at 5pm. Guess I can never make it then if I am here for business trip.... Hopefully the time range can be extended in the future.
Breakfast was not bad. Decent amount of choice and quality can definitely be improved.
Went here with my husband and 1 kid under 5 years old. Surprisingly, room is spacious enough for three of us! My daughter favorite part is the lamp that can be controlled through the screen and Bobobox app on the phone.
But most of it, is the view that caught our attention. The ambience is also top notch. The secluded locations + silence and sound of nature 👍👍👍
Great
32 reviews
9.2/10
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PHP 3,027
per night
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8.7/10
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GGuest UserJust a bit old and saw some stains on the bedsheet. But they provided what you need definitely. As a traveller who just sleep for a few hours and heading to mount ijen in the midnight, worth the price!
WWutLeeThe Westin Surabaya is an amazing hotel, conveniently located right at Pakuwon Mall, making it incredibly easy to access everything you need. The décor is modern and well-maintained, and the rooms are reasonably sized, spotless, and comfortable.
What stood out the most was the exceptional service. The staff were incredibly caring and responsive, especially toward my toddler, which made our stay even more enjoyable. The kids club was a highlight of our trip—my toddler loved visiting it multiple times, giving us parents some much-needed breaks.
If I could suggest one improvement, it would be to extend the kids club hours into the evening, as it would provide even more flexibility for families.
Overall, this hotel offers a perfect blend of luxury, convenience, and family-friendliness. Highly recommend!
GGuest UserClean, spacious, and very comfortable room. For the price of 613k, it was definitely worth it. Unfortunately, check-in was a hassle. The older receptionist said that the booking details had to match the ID of the person checking in. It took a really long time, it was frustrating, and I ended up getting annoyed. However, other staff members were friendly and helped me with my bags to the room, even though I had a lot.
CCarman Chewexceeded expectations in all regards.
from the main lobby to the toilets, from the rooms to the animal pens - all super clean, a massive respite from mosquito-infested accomodations the few days prior.
the receptionists were all very friendly, well-versed in both bahasa indo and english; the driver kindly helped us find somewhere to buy feed for the animals and take photos at the entrance; the concierge was also very pro-active and the cleaners were constantly seen mopping.
and the facilities are undoubtedly one of a kind. the view from the balcony were of the animals happily skipping around, not like some other safari accommodations where the animals are either kept in too small fences or too far away. every store was well stocked with water dispensers of different temperatures. the animal feeding was also easy to purchase from the counter. only pity is that we were not aware that the breakfast with giraffe needed booking beforehand, but honestly you can feed the giraffes for cheaper at the Taman Safari Prigen safari adventure. breakfast for humans otherwise had a good spread, including some humorously named items. there is also a free and convenient shuttle service that takes you to and from baobab to the safari area, just have to ask the concierge.
overall 10/10 will visit again.
GGuest UserWent here with my husband and 1 kid under 5 years old. Surprisingly, room is spacious enough for three of us! My daughter favorite part is the lamp that can be controlled through the screen and Bobobox app on the phone.
But most of it, is the view that caught our attention. The ambience is also top notch. The secluded locations + silence and sound of nature 👍👍👍
AAnonymous User5 star hotel in the West Surabaya area, very good facilities, quite comfortable rooms, spacious and clean bathrooms. There is a play area for children, the swimming pool area is cool, beautiful and shady.
Shangrila has always been the best hotel from the past, I stayed in deluxe room
FfransusantThe best part is the location. The location is near famous street in Malang. You can find a lot of restaurant, cafe, souvenir shop and groceries shop walking distance from the hotel.
CCiauciauHotel’s ambience is relaxing. Ocean is at the hotel’s backyard with huge greeneries, coconut trees, and simply beautiful.
Breakfast spread is not bad, the taste is so so. Swimming pool is infinity style and quite big. There is also gym in the hotel.
Room is small, bed is only 100 x 200 for twin. Separate toilet and shower room which size is in the smallish end. Balcony is quite big so you could sit down and enjoy reading. If you want to go with family, book enough room as there is no extra bed except in suites (sofa bed style).
As it is near the ocean, it could be windy.
You need car/transport to go around as it is not exactly in the city centre.
Good place to relax if you happen to be in East Java.
NNorhaslindaThe staff were very polite and eager to offer assistance. Location of hotel was near to restaurants. Breakfast was very delicious and the variety of food was excellent. Staff was kind to pack for us breakfast on our 1st day as we need to leave early for the Bromo sunrise tour. Will definitely recommend this hotel for their excellent service.
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