Apartments Swiss Star Marc Aurel Reviews

Mattress in terrible quality and found Bed bugs, will never come back. Also internet was not available and had to hunt for the information since there is no reception.

Otel Self checkin olarak yapılmış ve ihtiyaç anında hiç kimseyi bulamıyorsunuz. Rezervasyonum sırasında park yeri oldukları gösteriyor fakat oraya vardığınızda hiçbir park yeri yok. Yardımcı olan kimse de yok bir daha asla tercih etmem

I didn’t want to give 1 star but it was really disappointing. Oka, Trip.com didn’t mention that there is AC, so it’s fair that the room didn’t have it but not even a fan and it was extremely hot! There is no trash bin in the room so we had to use our own plastic bags to collect waste. There is no wifi (even though they promised there would be info in the room about it, there wasn’t). The shower has no curtain or wall so water splashed everywhere when taking shower. Nonetheless, it was fine for just sleeping but even with the quite low price considering it’s Zürich, it was not a pleasant experience. Maybe I’m too picky, hence the neutral rating.

Not safe for solo travellers. Very shady. Unigenic.

Hair dryer isn't working TV working on and off no curtain noisy, tram, bus and pedestrian and traffic right outside the hotel room

I really did not enjoy this stay as it is over a mile from the train station and a mile and a half from the lake and most of the things you want to see. It is a dingy facility that had loud people constantly coming in and out. There are no staff on site and someone booked a room and was unable to get his keys and was complaining loudly in the hall that no one that ran the place would help him. I had trouble getting the light in the bathroom to turn on as it came in intermittently. The first morning no hot water in the shower but the second morning there was adequate hot water. This place is the pits really and in the end I wish I had spent the extra $20USD a night for a better place.

Very nice ❤️👏

Everything is going k, but bed is not comfortable for me and also because there’s no air conditioning,you need to open the window thus too noisy

It's a good stay in general.

A normal hotel apartment. No air conditioning. So be careful in the summer. I don't recommend it from June. The place is ok. Comfortable. Only this single room. Close to the road. So noisy. Bathroom a bit old. No kitchen but there is a mini fridge.

The worst stay. The room does not correspond at all. All the reviews that are 5 are inflated. Very old room, it says kitchenware, but there is none. Booked based on photos with a kitchen area, but they said it is not included. Asked to at least bring a kettle, also not available. We took it from the maid (caught her while cleaning on the floor) ourselves the next day. The chair is burnt and very dirty. No one has washed the curtains and tulle for a long time. The hair dryer worked until our departure, but it is burnt, the refrigerator is terrible and smells of old stuff, it is better to store food. The price is not cheap - even for Zurich. How they even allow such inappropriate rooms - this is a question for the site.

I stayed there for one night. The fridge didn't get cold. There was a hair dryer so that was nice.

Never again! First I had to check in, then I couldn't find any parking spaces, which were reserved by private customers and never used. I just carried my things into the room and wanted to leave to park somewhere, and what? My car was already being towed. I was supposed to pay 600 CHF, then after much back and forth, we agreed on 400 CHF. Of course, I didn't have it with me. The tow truck driver immediately showed me the bank and said I could pick it up there. OK, I got the money, dropped it off, stood there and waited until the vehicle was free, and waited for the receipt. The driver got into the tow truck and drove off. I'll file a complaint soon, we'll see what happens! Then, after looking for a PP, I got to my room and wanted to make myself comfortable, and then came the bombshell: there's no heating, it's as cold as a dog kennel. Showering was obviously out of the question under these conditions. A second blanket helped a bit, so I complained, and wanted to look for another hotel straight away in the morning. The Swisstar hotel, of course, was unavailable, only by email. The response was that I should contact the booking portal and request a refund, but no solution. Those were my second horrible overnight stay in Switzerland in 12 years; the hotel never let anyone back. I've experienced many things, but this was the most horrible experience with an overnight stay in Switzerland...

The room wasn't cleaned when we checked in. The hotline was unreachable. It was only after hours of complaining and assistance from trip.com that we were offered a new room. The shower was almost unusable. I've never experienced anything so terrible in Zurich.