Hotel Royal Kuala Lumpur Reviews

Response from Property: Dear Ms. Sally,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your experience. We’re pleased to hear that you appreciated our friendly front desk staff and the hotel’s convenient location.We sincerely apologize for the issues you encountered with the room condition and facilities. Your comments have been shared with our maintenance and housekeeping teams for immediate attention and improvement. Feedback like yours is important to us as we work towards providing a better guest experience.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards,Norizan Binti YaacobGeneral Manager

Response from Property: Dear Mr / Ms, Greetings from Hotel Royal Kuala Lumpur!Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our perfect location, spacious rooms, and cleanliness. It means a lot to know you had such a pleasant stay.We look forward to welcoming you back again soon.Best Regards,Norizan Binti YaacobGeneral Manager

Response from Property: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur!Thank you for choosing to stay with us again. We're truly glad to hear that everything went well and that you enjoyed our strategic location and friendly service. It’s always a pleasure to welcome returning guests, and your kind words mean a lot to our team. We look forward to seeing you again on your next visit to Bukit Bintang.Best Regards,Norizan Binti YaacobGeneral Manager

Response from Property: Dear Ms. Cik Awan,Greetings from Hotel Royal Kuala Lumpur!Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed your stay with us and appreciated our good service, friendly reception, and the efforts of our housekeeping and breakfast staff. It’s also great to know you found the room clean, the location convenient near the Monorail Bukit Bintang, and the overall experience to be great value for money.Your kind recommendation means a lot to us. We look forward to welcoming you back again soon.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr / Ms, Greetings from Hotel Royal Kuala Lumpur!Thank you for sharing your wonderful feedback. We’re delighted to hear that you had a pleasant stay at Hotel Royal Kuala Lumpur and enjoyed our central location, clean and well-equipped room, and the warm hospitality from our team.It’s always our goal to provide a comfortable and convenient experience for our guests, and we’re glad to know we met your expectations.We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Kuala Lumpur.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr. Chee Keong, Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We’re glad you enjoyed our convenient location next to Lot 10 Mall and close to both the Monorail and MRT stations. It’s also great to hear that you found the room clean and comfortable.We understand the slight noise from the nearby main road and appreciate your understanding. We’re happy it didn’t affect your overall stay, and we hope to welcome you back again soon.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur! Thank you for sharing your experience with us. We're glad to hear that overall, your stay was enjoyable. We truly appreciate your feedback about the noise from neighbouring rooms and the hallway. While we strive to create a peaceful environment for all our guests, we understand how these disturbances can affect your comfort. We will work with our team to ensure that noise levels are minimized moving forward.We hope to have the pleasure of welcoming you back and providing you with an even more peaceful experience next time.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur! Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our central location and the beautiful views of the KL Tower and Petronas Twin Towers from your spacious and comfortable room.However, we sincerely apologize for the inconvenience caused by the housekeeping service and the concierge counter being unattended at times. This is not the standard we strive to uphold, and we are addressing this with our team to ensure better consistency and service moving forward.We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more seamless stay.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Ms. Aziza Vbp,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our clean rooms and convenient location near Pavilion, the MRT, and the monorail station.We hope to have the pleasure of welcoming you back again soon.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr. Wango, Greetings from Hotel Royal Kuala Lumpur!Thank you for highlighting our great and accessible location near Bukit Bintang monorail and MRT. We’re glad it made your stay convenient and enjoyable.We look forward to welcoming you back soon.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Ms. Jas Mine Csw, Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We’re thrilled to hear that you had a wonderful stay with your family and found our hotel convenient. It’s great to know that meals and shopping were hassle-free and our check-in staff and valet parking team provided excellent service. We’re also delighted that you enjoyed our local food—nothing beats a delicious meal.We truly appreciate your support and look forward to welcoming you back for another enjoyable stay.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr. Maximil Ong, Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We’re delighted to hear that you find our hotel a great value and you enjoyed our fantastic rooms and convenient location near Lot 10 and Sungei Wang Plaza. It’s also great to know that, the proximity to the monorail station made your travel experience easier.We truly appreciate your feedback regarding breakfast. We understand the importance of maintaining quality, and we will certainly take your comments into account as we work to improve our offerings.We look forward to welcoming you back for another enjoyable stay.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr / Ms HowIFeel,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We're glad to hear that you found our check-in process efficient and appreciated our convenient location near the metro, shopping, and eateries.However, we sincerely apologize for the issues you encountered with the room assignment, linens, and overall hotel ambiance. Cleanliness and guest comfort are our top priorities, and we will address these concerns with our housekeeping and management teams to ensure improvements are made. Your suggestion regarding upgrades is valuable, and we appreciate your honest input.We hope to have the opportunity to provide you with a much-improved experience in the future. The ManagementHotel Royal Kuala Lumpur