Hotel Royal Kuala Lumpur Reviews

Response from Property: Dear Mr. Chee Keong, Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We’re glad you enjoyed our convenient location next to Lot 10 Mall and close to both the Monorail and MRT stations. It’s also great to hear that you found the room clean and comfortable.We understand the slight noise from the nearby main road and appreciate your understanding. We’re happy it didn’t affect your overall stay, and we hope to welcome you back again soon.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur! Thank you for sharing your experience with us. We're glad to hear that overall, your stay was enjoyable. We truly appreciate your feedback about the noise from neighbouring rooms and the hallway. While we strive to create a peaceful environment for all our guests, we understand how these disturbances can affect your comfort. We will work with our team to ensure that noise levels are minimized moving forward.We hope to have the pleasure of welcoming you back and providing you with an even more peaceful experience next time.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur! Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our central location and the beautiful views of the KL Tower and Petronas Twin Towers from your spacious and comfortable room.However, we sincerely apologize for the inconvenience caused by the housekeeping service and the concierge counter being unattended at times. This is not the standard we strive to uphold, and we are addressing this with our team to ensure better consistency and service moving forward.We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more seamless stay.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr. Wango, Greetings from Hotel Royal Kuala Lumpur!Thank you for highlighting our great and accessible location near Bukit Bintang monorail and MRT. We’re glad it made your stay convenient and enjoyable.We look forward to welcoming you back soon.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Ms. Jas Mine Csw, Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We’re thrilled to hear that you had a wonderful stay with your family and found our hotel convenient. It’s great to know that meals and shopping were hassle-free and our check-in staff and valet parking team provided excellent service. We’re also delighted that you enjoyed our local food—nothing beats a delicious meal.We truly appreciate your support and look forward to welcoming you back for another enjoyable stay.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr. Maximil Ong, Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We’re delighted to hear that you find our hotel a great value and you enjoyed our fantastic rooms and convenient location near Lot 10 and Sungei Wang Plaza. It’s also great to know that, the proximity to the monorail station made your travel experience easier.We truly appreciate your feedback regarding breakfast. We understand the importance of maintaining quality, and we will certainly take your comments into account as we work to improve our offerings.We look forward to welcoming you back for another enjoyable stay.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr / Ms HowIFeel,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We're glad to hear that you found our check-in process efficient and appreciated our convenient location near the metro, shopping, and eateries.However, we sincerely apologize for the issues you encountered with the room assignment, linens, and overall hotel ambiance. Cleanliness and guest comfort are our top priorities, and we will address these concerns with our housekeeping and management teams to ensure improvements are made. Your suggestion regarding upgrades is valuable, and we appreciate your honest input.We hope to have the opportunity to provide you with a much-improved experience in the future. The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr / Ms Khiew,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We're delighted that you enjoyed our great location, the shopping experience, and the fantastic food options in the city. We hope to welcome you back soon for another enjoyable stay in Bukit Bintang.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr. David Cheong,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your experience with us. We're delighted to hear that, you had a great stay and appreciated our kind and generous receptionist. It’s great to know you found the room spacious, clean, and with a pleasant view. We're also glad our convenient location made it easy for you to explore nearby shopping malls and enjoy the city.We can't wait to welcome you again for another wonderful stay.Best Regards, The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr. M Jailani,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We're delighted that you enjoyed your stay and appreciated our convenient location near shopping malls and vibrant street vendors. We hope to welcome you back for another great experience in Bukit Bintang.The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr. Marwan Alzou’bi,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your experience with us. We're glad to hear that, you enjoyed our convenient location. However, we apologize for the issues you experienced with the service, room internet, and breakfast. Your comments are important to us and we will address them with our team to ensure improvements in these areas.We appreciate your input and hope to have the opportunity to provide you with a better experience on your next stay.Best Regards, The ManagementHotel Royal Kuala Lumpur

Response from Property: Dear Mr. Afzal Khan Aslam,Greetings from Hotel Royal Kuala Lumpur!Thank you so much for sharing your experience with us. We are thrilled to know that you had such a wonderful experience staying with us at Hotel Royal Kuala Lumpur. It’s great to hear that, you enjoyed our prime location in Bukit Bintang and the superb view of the KL skyline.Your kind words about our staff, especially Mr. Rafeeq and Ms. Sharipah, mean a lot to us. We will be sure to pass along your compliments, they will be delighted to know they made your stay even more special.We’re glad you found the room clean and well-maintained throughout your stay and that the convenience of nearby MRT stations, F&B outlets, and shopping malls added to your positive experience.It was truly a pleasure to have you as our guest, and we look forward to welcoming you back on your next trip to Kuala Lumpur.Best Regards, Norizan YaacobGeneral ManagerHotel Royal Kuala Lumpur

Response from Property: Dear Mr. Nopporn P,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location, convenient access to public transportation, and the great views from your room. It’s also wonderful to know that our staff made your stay more enjoyable.We appreciate your feedback regarding breakfast. We are constantly working to improve our services, and we will certainly take your comments into consideration as we look to enhance the variety and quality of our offerings.We hope to have the pleasure of welcoming you back to our hotel in the future.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur

Response from Property: Dear Mr. Ashraf85,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We sincerely apologize for the disturbance caused by the late-night and early-morning housekeeping visits. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been. We’re currently investigating the issue and reviewing our procedures to ensure guest information is properly communicated to all departments, even in the event of system issues. Your comments are invaluable in helping us improve, and we hope you’ll consider giving us another chance to provide you with a more comfortable and seamless stay.The ManagementHotel Royal Kuala Lumpur