Country Garden Phoenix Suites Hotel Reviews

The hotel staff was amazing! From the moment we arrived they helped us with our luggage and walked us to check in and our rooms. The hotel itself is beautiful and very clean throughout! On the first night after arriving they provided us with a delicious complimentary chicken soup in our room and it was some of the best we've had! The food in their restaurants and breakfast restaurant is also amazing. The hotel manager and staff are all very friendly, helpful with any questions or requests we had and overall amazing. This hotel and staff is our new favorite place to stay after travelling much of the world. We highly recommend staying here when visiting Zhangjiajie

The hotel is in Country Garden Resort. We drove to Zhangjiajie and stayed there for four nights. We didn't want to move. We visited Tianmen Mountain and Forest Park. This hotel is spacious, with large rooms, outdoor swimming pool, easy parking, and not too far from all the attractions. Of course, they are not close, but the environment is very good and quiet. It is very comfortable to relax in the swimming pool after climbing the mountain for a day. The few days we stayed should be off-season, and there are not many people staying. There should be more dining options in the peak season. Special praise for the lobby manager Chen Siyu, who took the initiative to contact and provide dining and tourism information before check-in. We booked two rooms and arranged suitable rooms. During the stay, he took the initiative to provide various help many times, including wheelchair service, breakfast with wontons, fruit preparation, etc. This is the second time I stayed in a Country Garden hotel. The last time was in Haiyang. It was cost-effective and the stay was very pleasant. I will consider it again in the future.

The room was very good, the service was friendly, the butler sent us directly to the room, and kindly reminded us to avoid peak dining times. Since we didn't have a travel guide, he also provided me with one, and also bought tickets for me, which was very impressive.

The decoration is high-end, the bedding and hygiene are very good. The environment is beautiful, you can see the mountain view from the hotel balcony, the air is fresh, and the birds are singing and the flowers are fragrant. There are many varieties of breakfast, but the dishes are not tasteful, as if they are boiled in water. The noodles are OK, there are tour groups so there are many people for breakfast. I hope the hotel will get better and better.

The room is spacious and clean, the hotel environment is quiet, and the lobby is magnificent! The service staff is warm and thoughtful, and the hotel breakfast is rich in variety, fresh and delicious! I will recommend it to friends who travel to Zhangjiajie!

Facilities: Satisfied Hygiene: Satisfied Environment: Satisfied Service: Satisfied. The hotel staff is very enthusiastic. The breakfast is also great, and adults and children are very satisfied with the food. The hotel is large, with many rooms, and it is an old 5-star hotel, which is OK. The location is OK from the South Gate, and the hotel provides a station drop-off service, which is very convenient.

Facilities: Complete, air conditioning works very well. Hygiene: The room is clean and tidy, and the lobby is magnificent. Environment: The environment around the hotel is super good, comfortable and pleasant. Very satisfied Service: The hotel guest service Xiao Xiang was enthusiastic, patient and detailed when viewing the room, and was very caring after checking in! The service attitude is super good, thumbs up 👍👍👍

Service: The front desk staff provided warm and thoughtful service, which was great. The hotel also gave us souvenirs, thank you. Facilities: Complete, the air conditioning is powerful enough, satisfactory. Environment: The breakfast environment is very comfortable and cozy, the food is rich and varied, very good, the children are very satisfied👍 Hygiene: Just like the advertisement, giving you a five-star home. You won't go wrong choosing this hotel for business trips, it's worth having.

The hotel's hardware facilities are very good. It is worth mentioning that the service staff are of high quality. It was a very satisfying experience. Especially Manager Siyu, who was very considerate. He turned on the air conditioner in the room in advance to make the room warm as spring. He arranged a pick-up at the station and tried his best to arrange a car to take us back to the city to facilitate our other itineraries. He was warm and considerate. The hotel is located between the West Station and Zhangjiajie Forest Park, and it is very convenient to take a taxi. It rained during the Spring Festival. With such a warm and rich breakfast, we went out to play and had the energy to queue up😊

Very good hotel. The housekeeper Xiao Xiang added WeChat before I checked in. He gave me a lot of suggestions and help for the itinerary, and we communicated with each other at any time in the following days. The high-speed rail pick-up station was also very professional. The room was large and clean. It cost 30 yuan to take a taxi to Zhangjiajie East Gate. The children were reluctant to leave after staying for two nights. Oh, and they also prepared warm chicken soup when we checked in. It was so delicious.

Hygiene: clean and comfortable Environment: very beautiful, very cool in summer Service: great! Especially the front desk assistant, with a sweet smile and a nice voice!! The stay experience is very good!!

The room is very spacious, you can see the mountain view when you open the window. The hotel staff is very friendly and will recommend travel tips to you. It is very considerate. The environment near the hotel is also very good and quiet. It is very suitable for traveling.

I went out with my friends and chose this hotel. It was a very good choice. The hotel is between the scenic area and the city. The housekeeper Xiaodai helped to arrange the tour. It was also very convenient to take a taxi. The room was clean, spacious, well-equipped, and there was a big swimming pool. It was a pity that it was not open for the past two days. If possible, I would like to stay for a few more days.

The room is spacious and comfortable. The front desk checked in quickly. The driver who sent us to the station was very good. The breakfast was quite rich.