Gui lai min su (Zhangjiajie high-speed rail west station branch) Reviews

Response from Property: Thank you for your evaluation and praise. It is our honor to provide you with a wonderful living experience. Thank you for your support~

Response from Property: It’s great to have friends from far away. Thank you for your warmth❤️ and look forward to meeting you again.

Response from Property: Thank you for your review and support. Making your stay comfortable and enjoyable is the best feedback you can give us. Welcome to come back next time

Response from Property: Thank you for your review, welcome to come again next time

Response from Property: Thank you very much for your evaluation and recognition. Meeting is fate. I am very happy to provide you with satisfactory service. I wish you happiness every day!

Response from Property: After confirming our eyes, we have met the right person. Thank you for your five-star praise. Welcome to come again next time~

Response from Property: Thank you for your stay. I am very sorry that I did not satisfy you. If you need anything, please contact me as soon as possible. If you don't tell me, I don't know what you need. If you feel dissatisfied at the time, you can cancel at any time. We don't force you to check in. Guests who are convenient for taking the high-speed rail to Zhangjiajie West Station can choose us. It only takes a few minutes to walk and is newly developed here. The facilities in the high-speed rail new area are still not complete, but they will be better in the future. Welcome to stay next time!

Response from Property: 感謝您客觀的評價，我們會繼續努力為您帶來更好更優質的居住體驗，有空記得常回來看看，歸來一直都在～

Response from Property: For your cold, we wish you a speedy recovery! But why did you give us a negative review after staying there for many days? The weather has been very cold these days. Does it have to do with us? Even if it does, we will apologize to you as soon as possible! ! ! (Around 12:00 to 1:00 in the morning, I brought snacks and went to the door of your room to apologize to you personally). I also proposed a practical solution for you at that time, but you didn’t accept it! ! ! ! Now that so many days have passed and so many negatives have been said, everyone can comment together! ! ! ! ! ! ! ! ! ! ! ! ! I won’t use the opportunity to give negative feedback because we have a clear conscience! ! ! First, about the hot water issue. The service tenet of our B&B is to try our best to meet the needs of our guests and try our best to solve the problems that can be solved for our guests! I am the landlord's daughter, I picked you up, and I will state the facts! (We are about the same age, so there should be no generation gap. I said you can call us if you have any questions or needs, but you have been avoiding the problem. I have always wanted to solve the problem for you!) First, let me explain that this B&B is in the west The station is only about 600 meters away, but we still have a walking pick-up and luggage-carrying service! Let me ask you about a B&B that costs over 100 yuan and is willing to walk more than 600 meters to pick me up. In other places, I have never met anyone who came to pick me up! You may not be able to pick up customers even if you spend two or three hundred yuan! It’s very close after all! Second, I went to pick you up on foot because you were already at the gate of the B&B community! (Am I going to open an exclusive private jet for you to pick you up?) Help you climb the stairs and get your luggage, and take the initiative to introduce you to the route and what delicious food is nearby. All you say is "oh oh ok". (It is my duty to take the initiative to serve you at this moment, and you didn’t say much. I probably understood that you didn’t want to talk to strangers. Mentioning this was the trigger for what happened later.) So we arrived at the B&B. , I tried to be concise and concise, finished it quickly, and emphasized, "If you have anything, call us." (After saying this, you did call us many times) Third, you called us around 11:30 p.m. There was no hot water. When my mother answered the phone, she was not good at words. What she said, "Why didn't you wash it earlier?" was based on what she told other tenants about the water heater problem. (I realized at this moment that I forgot to tell you. My first reaction was that I was sorry and wanted to solve the problem for you!) Other tenants, my parents, have said that the weather is too cold and the water heater is slow to heat up. It’s something we often encounter in life, which family isn’t? ) After my mother said this, she said, "Would you like to send you an electrical appliance that boils hot water? We can go over there and heat it for you; do you want to take a shower at our house next door? It's very close!" You said "It doesn't matter, I will wash it tomorrow"! After you rejected all the solutions, we were still worried. In order to express our apology, we brought some snacks to the B&B to find you. It was understandable that we didn’t open the door to meet you to solve the problem. At the same time, I did it again! After apologizing many times and explaining the problem with the water heater, you said, "It's okay, we're going to bed." At this point, you didn't dare to disturb me any more. Secondly, regarding the number of square meters of the room, although the platform says it is 25 square meters, have you seen that the price of each room is different? ! ! First, as college students, you don’t know if you can understand that this square meter room will of course be more expensive. You chose the smallest private room! ! ! Isn’t this the clearly stated price? Second, regarding the camera angle, we all take real photos! ! ! It's real and effective, and it doesn't deliberately enlarge the space in the room! ! ! How did you see that I made the room look very big? ! ! ! ! In addition, as a picture uploaded to the platform, if you don’t choose a good-looking angle to take it, should you use the angle you took it to put it on? Which store would take photos like yours? ! ! (Again, we are a B&B. Our main function is to stay and sleep. Of course, we mainly take pictures of the bed!!!) The aisle you took is very narrow. There have been pictures from such an angle in the comments on this platform. You Don't you read reviews before making a reservation? This is an explanation: the pictures of this B&B are actual pictures! There is no deliberate attempt to enlarge the room space! Again, about the issue of bedside paper. First, when you called and said there was no paper, we told you that the paper had not arrived yet (all the guests on the day you checked in didn’t have it, why didn’t they mention this problem?!) and informed you that it had. If there is not enough rolling paper, you can get it yourself! ! ! When you left the next morning, you took an unknown amount of money from the cabinet. Did we say anything? ! Finally, regarding the comparison of B&Bs near the scenic area and near the West Railway Station. We are all college students studying abroad, and I have no less experience living in B&Bs than you do. Have you ever considered the surrounding environment? This B&B is close to the West Railway Station. Most of the tourists staying there are catching buses. Our location definitely gives priority to B&Bs in other places. Even if other B&Bs are only one kilometer away from the West Railway Station, the price is more favorable than ours, and the space is larger than ours. Have you ever thought about it? If you need to take a taxi, isn’t that the price difference? Besides, when you book a B&B, the price is very low! In the end, I just want to say that we receive guests with the most sincere service, but we do not even want to deliberately discredit our B&B, those who are unwilling to accept the solution to the problem, and those who treat you well but deliberately confuse right and wrong with their nonsense! ! ! Regarding your evaluation, please stop "hurting bad words, June is cold."

Response from Property: Thank you very much for your detailed review! We are glad that our excellent location and facilities have brought you convenience. With detailed instructions on floors and accommodation methods, we are always striving to improve the guest experience. We have documented your feedback about the room and will try to optimize the sound insulation so that every guest can enjoy a peaceful stay. Looking forward to your next visit, we will definitely welcome you with closer service! Thank you very much for your detailed review! We are glad that our excellent location and facilities have brought you convenience. With detailed instructions on floors and accommodation methods, we are always striving to improve the guest experience. We have documented your feedback about the room and will try to optimize the sound insulation so that every guest can enjoy a peaceful stay. Looking forward to your next visit, we will definitely welcome you with closer service!

Response from Property: 收到您的五星好評，您的這份認可比任何獎盃都來的珍貴，我們會繼續加油，讓每一位家人都能感受到家一般的温暖，期待與您下次相聚

Response from Property: 感謝您的好評，能得到您的贊稱，是我們的榮幸，我們會越做越好，期待您下次光臨！

Response from Property: 我不是那個專門做生意的人，是地地道道的種田老百姓，為了生存，把自己住的房子拿出來做了民宿，説去景區不方便不管去哪個景區都有車坐？要趕時間，網約車的士不趕時間，巴士車都有，我們的位置在各大景區的中心點，哪裡不方便？我們這邊的民宿客棧都是這樣的房子，房間雖趕不上大酒店那麼大，衞生非常乾淨

Response from Property: 感謝您的評價，俗話説得好，態度決定一切，細節決定成敗，我們用心做好每一步，期待您下次光臨