Zhangjiajie Hangjie Hotel (72 Qilou Scenic Area)

Zhangjiajie Hangjie Hotel (72 Qilou Scenic Area) Reviews

Zhangjiajie Hangjie Hotel (72 Qilou Scenic Area)

9F, Building 1, Xiangyin Tianmen No.1, Yongding District, Zhangjiajie, Hunan, ChinaSee Hotel Details
Zhangjiajie Hangjie Hotel (72 Qilou Scenic Area)
Zhangjiajie Hangjie Hotel (72 Qilou Scenic Area)Zhangjiajie Hangjie Hotel (72 Qilou Scenic Area)Zhangjiajie Hangjie Hotel (72 Qilou Scenic Area)
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1 night

Guest Reviews

8.8/10
163 review
Verified reviews
Location8.7
Amenities8.7
Service9.2
Cleanliness8.8
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All reviews(163)
Positive reviews(159)
Reviews with photos/video(30)
Awesome rooms(38)
Convenient location(37)
Classy environment(10)
Friendly staff(10)
Large rooms(7)
Easy to get around(6)
Close to scenic area(6)
Comfortable bed(5)
Negative reviews(4)
Guest User
Discount Room
Stayed in Jul 2025
Traveling with friends
5 review
3.5/10
Posted on Aug 14, 2025
Out of the hotels I stayed at during my 3 days in Zhangjiajie, this one was by far the worst and most expensive. The other two, priced at 133 and 118 RMB respectively, were surprisingly excellent even though they were also budget options.
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Response from Property: 尊敬的顧客您好！首先説聲抱歉讓您有了不好的體驗，看到您反映的問題給我們酒店非常重視，我們這邊第一時間聯繫洗滌公司，這是洗條機上面的油漬，也給當時衞生值班人處於200元的罰款！以後不管您在哪個酒店，如果遇到這樣的問題，直接當時就反映前台，都會立即得到解決！沒必受一個晚上的委屈！因為這是很容易解決的小事情！換個房間換個被套都能解決，畢竟不是服務不到位！您説呢！
Anonymous User
Promotion Standard Room
Stayed in Jul 2025
Solo traveler
23 review
9.0/10
Great
Posted on Aug 8, 2025
Very close to the 72 wonder towers The hotel is in the fruit store next to Mixue The lady who welcomed me was very kind and helpful
Response from Property: Thanks for your great review! We're really happy that you like the hotel's location near the 72 Wonder Towers and that our staff's service satisfied you. We'll keep striving and welcome you back anytime. Wish you a pleasant life!
Guest User
Family Recreation Suite
Stayed in Jul 2025
Family
11 review
10/10
Outstanding
Posted on Aug 19, 2025
The room layout was well-designed, the service was excellent, and any issues were resolved immediately.
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Response from Property: 超開心收到您的認可！佈局合理、服務及時解決問題，都是我們努力的方向～能讓您住得舒心太榮幸啦，期待下次再給您超讚體驗，祝您一切順心喲～
Jing jing  🌿
Family Recreation Suite
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 31, 2025
The room was very spacious. It's conveniently located, only a 4-minute walk from 72 Qilou, and getting to Tianmen Mountain was also very easy.
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Response from Property: 謝謝您！祝您全家幸福安康！旅途愉快！歡迎下次光臨！
Guest User
Standard Queen Room
Stayed in Jun 2025
Traveling with friends
7 review
8.5/10
Very Good
Posted on Aug 19, 2025
The interior was clean and the space was adequate, but the building's exterior looked a bit dated. The floors above and below are residential apartments. It's very close to the Seventy-Two-Pillar Marvelous Tower, only 200-300 meters away.
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Response from Property: 非常感謝您抽出寶貴時間分享體驗，也很開心您對我們內部的乾淨環境和合適空間感到滿意！ 關於外部略顯陳舊的情況，我們已記錄相關反饋，後續會積極考慮優化方案。同時，也很榮幸我們的位置能讓您便捷抵達七十二奇樓，步行兩三百米即可享受遊玩樂趣。期待您的再次光臨，祝您生活愉快！
Guest User
Standard 2-bed Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 28, 2025
The hotel room was very clean and quiet. The owners are patient with foreigners and very honest people. We forgot some cash in the room when we checked out, but the owners found it and returned it to us. Pleasant experience.
Response from Property: It is our responsibility to return the items left behind by our guests, not to mention the cash you dropped. We are very grateful for your good review of us. If you like it, you can recommend us to more people to stay at our hotel. We look forward to your next visit.
Anonymous User
Standard Queen Room
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 9, 2025
Easy to find location, spotless rooms, and a very welcoming owner. I've already extended my stay.
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Response from Property: 謝謝美女，歡迎下次光臨
Guest User
Standard 2-bed Room
Stayed in May 2025
Other
30 review
9.5/10
Amazing
Posted on Jun 16, 2025
The location is excellent, very close to 72 Qilou. The facilities are good, though still a work in progress.
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Response from Property: 謝謝您對我們提出的建議，我們將繼續努力，如果有什麼欠缺，希望您能夠給我們提醒，讓我們能夠更加完善，給更多的客人帶來更好的服務。
Guest User
Suite
Stayed in May 2025
Family
11 review
10/10
Outstanding
Posted on Jul 18, 2025
The location is excellent, with plenty of dining options nearby. It's very close to the 72 Qilou and easily reachable on foot. It's also car-friendly with free parking available. The fruit downstairs is very fresh, and the owner is very welcoming.
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Response from Property: 謝謝您對我們的評價，我們這裏不僅是自駕遊方便，高鐵和飛機過來也很方便，有免費的接機服務並且離張家界西站也衹有2.7公里
Jeffrey Yap T S
Family Recreation Suite
Stayed in Apr 2025
Couple
5 review
8.0/10
Very Good
Posted on May 21, 2025
Found cockroach in our room and insects flying around in living hall. Facility is ok for family suite. Have a washing machine and terrace for clothes drying. Overall, it's just ok.
Response from Property: I'm sorry for the inconvenience. There are many mosquitoes in this season, and there are many trees nearby, so it is easy to produce this kind of mosquito, but we will try our best to do every step and provide the best help to you. Thank you very much for your advice and welcome to stay again!
Mistijo
Standard Queen Room
Stayed in Apr 2025
Couple
6 review
7.0/10
Posted on Jun 3, 2025
Hotel was hard to find. The reception desk is literally next to the check out counter of a small fruit shop. The room is pretty spacious. But the bathroom is a wet bathroom. There is no shower curtain or door between the shower and the toilet, so that was annoying.
Response from Property: I'm very sorry to bring you a very bad check-in experience. The road signs of our hotel are very obvious outside. There are many signs and guide signs. It may be because of the lack of language, which makes you feel troubled. The front desk is in the fruit shop, and the toilet is not dry and wet. There are also instructions and pictures on the platform. The room you live in is exactly the same as the room you ordered! The price of our hotel is relatively affordable. There is no price of a five-star hotel. It is true that we can't have the environment and facilities of a five-star hotel. We can only provide you with five-star service. We are very sorry for bringing you a bad check-in experience. I hope you can understand.
Ha Vinh Khanh
Discount Room
Stayed in Apr 2025
Couple
4 review
8.5/10
Very Good
Posted on May 9, 2025
It’s okay if you just stay for one night. The hotel is a bit hard to find if you cant read Chinese. Ask the locals for help if you can’t find it — the check-in counter is inside the fruit supermarket next to the Mixue shop.
Response from Property: Thank you for your recognition of us. In order to make it easier for you to find our hotel, we will provide more assistance. And information to welcome you back.
Guest User
Standard Queen Room
Stayed in Apr 2025
Family
8 review
10/10
Outstanding
Posted on Jul 12, 2025
Located right at the foot of Tianmen Mountain. The owner was super friendly and incredibly helpful, always eager to answer any questions I had.
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Response from Property: 謝謝美女，在72樓隔壁300米
Jessica，W
Standard Queen Room
Stayed in Mar 2025
Booked for others
2 review
10/10
Outstanding
Posted on Apr 20, 2025
Our room was clean, and they were incredibly flexible, promptly adjusting our room to fit our travel plans. The hotel staff were so warm and hospitable! I'll definitely stay here again.
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Response from Property: 非常感謝您的評價，酒店服務周到是我們應該做的，能讓您感到舒適是我們的榮幸，感謝您的評價和理解歡迎您的再次入駐。
Chin Ong
Promotion Standard Room
Stayed in Mar 2025
Couple
12 review
9.0/10
Great
Posted on Apr 13, 2025
The hotel is situated very near Qilou 72 Tower, and thanks to the person in charge upon noticing our elderly needs kindly upgrade our room to a spacious, immaculate and beautiful decorated room. However, we notice the hotel has only one elevator, this might pose minor inconvenience to guests.
Response from Property: Thank you for your good comments. Thoughtful service is what we should do. I hope you will come again next time. Thank you for your support