Hyde Hotel (Yiwu International Expo Center Business School Branch) Reviews

Response from Property: 🎉被寶子的好評擊中小心心啦！作為藏在五愛新村的“貼心小管家”，能讓您感受到便利和舒適太幸福啦~棋牌室的“快樂按鈕”已為您準備好，下次來一定要解鎖更多歡樂，等您rua我！

Response from Property: 親愛的寶，酒店接到您的反饋後已於2025年5月更換了管理團隊，並重新上線平台，服務人員也進行全部替換及針對性培訓，更是特邀了親朋試睡體驗，對房間各項進行檢測，衹為給您及其他賓客更好的入住體驗， 我們全體小哥哥小姐姐們真摯熱情地歡迎您再次回家，希望您每天醒來都是陽光的，美好的，同時也祝您萬事順遂，平安喜樂，闔家幸福~期待再見喲！

Response from Property: 感謝您選擇我們酒店，且在百忙之中和我們分享您的入住體驗，我們酒店是24小時營業，如果您的房間遇到任何問題，您可致電前台，給您在第一時間解決，會為您換一個您滿意的房間，酒店的硬件設施，我們已正在解決，期待您下次入住時有更好的體驗，我們會繼續秉承“以情服務、用心做事”的精神，力爭為每一位客人提供賓至如歸的體驗，期待您的再次蒞臨。

Response from Property: Dear guests, I'm deeply sorry for your unpleasant experience during your stay. Our hotel takes your feedback very seriously and will take immediate action to address these issues. Regarding the room odor issue, we will immediately dispatch a professional cleaning team to your room for a thorough cleaning and odor elimination. We have a clear standard cleaning process, with specific requirements for each task, from changing bedding and disinfecting the bathroom to cleaning common areas. Your feedback has alerted us to serious oversights in our implementation, and we have now overhauled our housekeeping department. We have added a new "cleaning detail checklist" that covers details like dust removal and item placement. We have also implemented a "one person cleaning, one person checking" system, with weekly surprise inspections by management to resolutely eliminate hygiene issues. We will strengthen room inspections and management to ensure every guest enjoys a clean, comfortable, and odor-free room. We strictly implement a one-for-one bed sheet change policy. Removed sheets and duvet covers are sent to a laundry company for a seven-step cleaning process, including bleaching, disinfection, and high-temperature drying. After returning them to the hotel, we inspect and verify that they are properly cleaned before replacement. The stains you see in your pictures are indeed a mistake on our part. We didn't detect them during the replacement process. We will continue to conduct more rigorous inspections and promptly return any defective sheets and duvet covers to the laundry service for re-cleaning. If you had reported this to our front desk staff, we would have promptly replaced them. Our hotel strictly adheres to standard sanitation procedures, and hygiene is our top priority. We sincerely apologize for any inconvenience you may have experienced. We immediately contacted our housekeeping department for a hotel-wide disinfection service. Regarding this issue, we have immediately trained our housekeeping staff on detailed hygiene measures, and management will inspect the rooms to ensure they are clean and odor-free before reselling them. We did not receive any feedback from you during your stay, which is a sign of our failure to follow up on your stay experience. Going forward, we will strengthen our proactive front desk service, understand our customers' needs, and strive to ensure that every guest leaves with integrity and satisfaction. We sincerely hope that if you have any questions during your stay, please contact us promptly. We hope you will give us a chance to address this error in the future. If you have any further questions or suggestions, please feel free to contact us. We apologize for any inconvenience and look forward to seeing you again!

Response from Property: Dear guest, thank you very much for taking the time to share your stay experience. We are deeply sorry that we failed to satisfy you this time. The weather has been changeable recently, and the ventilation time after cleaning the room may be limited. On the premise of ensuring safety, we will increase the ventilation frequency and arrange special personnel to strengthen the cleaning and dust removal of the room, and strive to improve the indoor air quality. The fragrance of the bedding is a care preparation normally used in the cleaning process. We are very sorry that we failed to take into account the needs of guests with sensitive sense of smell. We will also adjust the standards immediately, hoping to make every guest stay comfortable. We have launched a comprehensive investigation and rectification of the cleaning omissions and facility problems in the bathroom, deep cleaning of all guest room gaps, and comprehensive inspection of hotel facilities. Once again, I apologize for this poor experience. We have included your feedback in the focus of service optimization and look forward to the opportunity to serve you again and return your understanding with practical improvements.

Response from Property: Since its opening, our hotel has held itself to high standards, offering 24-hour service and convenient transportation. We're next door to the Jinlv Department Store, a one-minute walk away, and about a five- to ten-minute walk from 178 Pedestrian Street and the Heart of Suxi. We're also about a 10-minute walk from Shuxi Town's Cainiao Amusement Park and Huaxin Park. Yiwu International Trade City, the world's small commodity capital, and the airport, train station, and Wanda Plaza are all within a 20- to 25-minute drive. All rooms feature complimentary self-service laundry facilities with integrated washing and drying, making them ideal for families, groups, and business travelers. Priority is given to platform users for early check-in, and late check-out is available until 2:00 PM, subject to availability. Our breathable bedding ensures a comfortable home-like experience, while our patented double-glazed soundproof glass ensures a restful night's sleep. Don't worry if you're late; we offer valet parking. Enjoy unlimited free parking throughout your stay. If you have any questions during your stay, please contact our front desk. No matter how late, we're always available. In the future without an agreement, one day, we will meet unexpectedly, a story from the past dynasty, a long-standing opera, an ancient book. Welcome to your next visit, I wish you good fortune, good fortune, great fortune.

Response from Property: A group of people are noisy, I am responsible for smiling, not too happy or too sad, this is only once in the world, so I will take it easy and not let others disrupt my rhythm. May your life always be filled with laughter, thank you for your recognition!

Response from Property: A group of people are noisy, I am responsible for smiling, not too happy or too sad, this is only once in the world, so I will take it easy and not let others disrupt my rhythm. May your life always be filled with laughter, thank you for your recognition!

Response from Property: We hope that in addition to improving your stay experience in terms of value-for-money hardware and software, we can also make you feel the warmth of home during your journey through every little detail. Thank you for your five-point praise and look forward to seeing you again~

Response from Property: Dear guest: Hello! Thank you for your affirmation. We cannot change the layout of the room, but we will try our best to provide you with high-quality service and a clean and comfortable living environment. Thank you for your recommendation! Your satisfaction is our greatest pursuit! Looking forward to your visit again. I wish you a happy life!

Response from Property: Dear guest: Hello! Thank you for your affirmation. We cannot change the layout of the room, but we will try our best to provide you with high-quality service and a clean and comfortable living environment. Thank you for your recommendation! Your satisfaction is our greatest pursuit! Looking forward to your visit again. I wish you a happy life!

Response from Property: Hello, I'm very sorry for giving you a bad experience. If you don't like the room change as soon as you enter the room, you can get a full refund and check out. The air conditioners in our rooms are all new. The hotel is a public place. You can compare the price with other hotels next week. Which hotel is not more than 100 yuan higher than ours. It's normal to have different prices at different times. There is no need to slander us like this. We have so many good reviews on the Internet from the guests themselves. You make us very sad. We will listen to your opinions and make corrections on other hygiene aspects of the hotel. Thank you for your suggestions. I wish you a happy life

Response from Property: A group of people are noisy, I am responsible for smiling, not too happy or too sad, this is only once in the world, so I will take it easy and not let others disrupt my rhythm. May your life always be filled with laughter, thank you for your recognition!

Response from Property: Dear guest: Hello! Thank you for your affirmation. We cannot change the layout of the room, but we will try our best to provide you with high-quality service and a clean and comfortable living environment. Thank you for your recommendation! Your satisfaction is our greatest pursuit! Looking forward to your visit again. I wish you a happy life!