Baiwan Hotel Reviews

Name: Baiwan Hotel
Address: 11/F, Huixin International Plaza, 62 Fuzhou Road, Yining, Xinjiang, China, 11/F, Huixin International Plaza, 62 Fuzhou Road, Mainland, China
Rating: 8.5

Baiwan Hotel

11/F, Huixin International Plaza, 62 Fuzhou Road, Yining, Xinjiang, ChinaSee Hotel Details

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Rooms and Guests

Guest Reviews

8.5/10

649 review

Verified reviews

Location8.5

Amenities8.3

Service8.4

Cleanliness8.5

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All reviews(649)

Positive reviews(603)

Reviews with photos/video(243)

Friendly front desk staff(79)

Classy environment(78)

Convenient parking(37)

Delicious breakfast(23)

Perfect for business trips(21)

Would stay again(13)

Clean bedding(8)

Close to train station(7)

Negative reviews(46)

Guest User

2-bed Room With City View

Stayed in Sep 2023

Couple

30 review

10/10

Outstanding

Posted on Oct 15, 2023

Very good hotel, very clean tip top nickel! Very good localisation and very helpful to have toothbrush and toothpaste. No smell of smoke wish is rare in China.

Response from Property: 尊敬的賓客您好，非常感謝您的五星好評，祝您旅途愉快。

Andrew John

2-bed Room With City View

Stayed in May 2023

Couple

36 review

10/10

Outstanding

Posted on Jul 8, 2023

Very new and clean business hotel. Good facilities and amenities. Location was close to the food street and buses.

Response from Property: 尊敬的賓客您好，非常感謝您的五星好評，謝謝您對我們酒店的肯定，祝您旅途愉快。

Sittikorn Vongvanij

Family Parent-child Room

Stayed in Jun 2023

Solo traveler

22 review

10/10

Outstanding

Posted on Jul 25, 2023

Location is good

Response from Property: 尊敬的賓客您好，非常感謝您的五星好評，祝您旅途愉快。

Youyizhixiaogougou

2-bed Room With City View

Stayed in Jun 2025

Family

32 review

9.5/10

Amazing

Posted on Jul 23, 2025

The hotel is very close to Liuxing Street. The only thing is that the bathroom does not have a small shower head, which is inconvenient when you don't want to wash your hair. The hotel parking lot is quite large and convenient. Parking near the bank will not be exposed to the sun in the morning.

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Anonymous User

Standard Queen Room

Stayed in May 2025

Other

7 review

8.0/10

Very Good

Posted on Jun 22, 2025

The hygiene is not good, the room is average, and the shower room doesn't even have a door!

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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Guest User

Standard Queen Room

Stayed in May 2024

Couple

4 review

2.0/10

Posted on Jun 21, 2024

It’s so bad! I don't know where the good reviews come from. The hygiene is poor and the service is even worse. The front desk refused to give me an extra room card or electricity card. They didn't give me a parking ticket when I parked for free. They said it could only be used once overnight. The floors in the room were all sloping, so I tripped and fell several times! Don't choose this one

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Response from Property: 尊敬的賓客您好，非常抱歉給您帶來不好的入住體驗，我們酒店定製房卡的時候就是每個房間一張房卡的呢，停車場的券是智能檢測到過夜的車輛呢不然是不能免費的哦，對於前台服務這一塊我們也會加強培訓的，避免這種事情再次發生，再次對您感到非常抱歉，也請您可以給我們酒店一個機會，讓您感受一下我們的衞生和服務質量有沒有提升，祝您旅途愉快！

Anonymous User

Superior 2-bed Room

Stayed in May 2024

Family

25 review

2.0/10

Posted on Jun 18, 2024

During the peak tourist season, I booked three rooms for RMB 529 a night and asked for a pair of slippers. The ones I received were old slippers that someone else had worn. When I called the front desk, the waiter had a very bad attitude. She said the slippers were all new without even looking at them. They couldn't be. The old one, and then hung up the phone, and then a security guard came up. When he called the front desk, he lied and said there was no signal before hanging up. She hung up before I could finish my words. How can the landline phone not have signal? The carpet in the room is also very dirty, and the newly opened toilet paper has a peculiar smell. I hope everyone will be careful when booking a room.

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Response from Property: Dear guests, I am particularly sorry that such a work error occurred. The front desk staff was on the night shift and was resting. He thought of saving money and did not throw it away immediately. He used it for himself during the night shift the next day. The security guard did not find this problem when delivering supplies. The main reason was that he did not expect such a thing to happen. , I am really, really sorry. Park Bay Hotel sincerely apologizes. We have always considered our guests. Your comments have also made us aware of our shortcomings and the key to rectifying the problems. The front desk phone number has indeed been contacted many times. The network maintenance staff have not solved the problem yet. We are really sorry about this, but we accept your criticism and supervision. If you have the opportunity, please give us the opportunity to come back and experience it again to see if we can improve the quality of service. Accept everyone's supervision and promote our As we grow, we will get better and better and provide you with good services. Thank you for your review and wish you a happy journey.

Guest User

2-bed Room With City View

Stayed in Mar 2024

Business traveler

9 review

10/10

Outstanding

Posted on Apr 22, 2024

I am really satisfied with the facilities of the hotel I stayed at this time. Although the room is not large, the layout is reasonable and makes people feel warm and comfortable. The bed is clean and tidy, and the mattress is moderately soft and hard, providing a good sleeping experience. The lady at the front desk also upgraded me to a water dispenser in the room, which was very considerate and I could drink clean water at any time. In addition, the various small details provided by the hotel also make people feel warm, such as sufficient bottled water for guests to replenish water at any time. The bathroom facilities are basically complete and the hot water supply is stable. Although the hotel is not luxury level, I was impressed by the practicality and convenience of its facilities. The service attitude of the staff is also very friendly, making people feel extra comfortable. Overall, the facilities and services of this hotel are commendable and it is a very cost-effective choice.

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Response from Property: Dear customer: We are very grateful for your high praise. Your recognition is the biggest motivation for our continuous efforts and we look forward to serving you again!

Guest User

Standard Queen Room

Stayed in Jun 2025

Couple

50 review

6.0/10

Posted on Jul 11, 2025

It's average, pretty standard.

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Guest User

2-bed Room With City View

Stayed in Apr 2025

Couple

50 review

3.0/10

Posted on Jul 11, 2025

其實也有一直住你們家酒店但上次去入住的時候前台的姑娘看我們進來了不站起來先不説連句問好都沒有一直坐着不感覺很不禮貌嗎進到房間浴室毛巾上有根頭髮地上也有頭髮客房打掃完沒有客房經理去再次檢查嗎掀開被子準備躺下的時候發現一個類似於腳印但又不像是腳印的一個印記洗滌公司會洗成這個樣子嗎送回來你們酒店也不檢查一下嗎總之這次入住很不滿意體驗感很差不值這個價格前廳的服務意識太差了有待提高

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mark hung 7998

2-bed Room With City View

Stayed in Apr 2025

Couple

19 review

7.5/10

Posted on May 17, 2025

此次入住，飯店服務人小呂員熱情周到，從進門接待到離店送別，始終耐心細緻，貼心的服務讓人倍感温暖。然而，酒店設備存在老化、部分功能不佳的情況，熱水不熱且慢,早餐種類有限，口味也較為普通。若能在設備維護與早餐品質上多下功夫，相信整體體驗會更加完美。

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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Guest User

Standard Queen Room

Stayed in Apr 2025

Couple

2 review

2.0/10

Posted on May 15, 2025

辣雞！超級辣雞！別定！別定！沒住過這麼差的酒店，這個房型有兩種圖片的，工作人員説衹有一種，安排的帶墊子的這種，床是直接在地面上的那種。墊子多噁心大家自行看圖片吧。廁所不是乾濕分離的，洗個澡馬桶跟洗手枱都濺的全是水。廁所沒有防滑墊也沒有洗澡用的拖鞋，打電話給前台説應該有的讓保安上來看，等了二十分鐘也沒來人，再打電話説客房部下班了弄不了了，真是沒這麼無語過。後來又等了好久送了幾雙一次性拖鞋來讓穿着洗澡。説是有洗衣房結果洗衣機巨臟沒人敢用吧應該，各種地方都臟的很，枕頭套也是破的！千萬別定

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