EASTERN HOUSE(Near Bell&Drum Tower City Wall) Reviews
EASTERN HOUSE(Near Bell&Drum Tower City Wall)
300 m West from Fen Lane, South Street, Beilin District, Xi'an, Shaanxi, 710002, ChinaSee Hotel Details
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1 night
Guest Reviews
9.5/10
Outstanding
5745 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.4
Service9.6
Cleanliness9.5
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All reviews(5745)
Positive reviews(5671)
Reviews with photos/video(1061)
Delicious breakfast(813)
Excellent afternoon tea(528)
Friendly front desk staff(297)
Well designed(293)
Tasty restaurant(210)
Located downtown(187)
Offers pick-up/drop-offs(164)
Negative reviews(70)
Angierainshanghai
EH Family Quadruple Room(1 Double+2 Single)
Stayed in Jun 2025
Family
12 review
10/10
Outstanding
Posted on Jul 25, 2025
Our stay in the hotel was very pleasant, staff is really helpful, especially Linn.
Location is great, very close to the towers and to the Muslim quarters.
We would choose the same hotel when we are back in Xian next time.
Response from Property: [Free laundry room] [Free parking] [Free afternoon tea] In the poet's writing, Chang'an was once the capital of reason and also a dream in the clouds. Here, there was Li Bai's romantic arrogance, and Du Fu's sadness; here, there was Bai Juyi's success at a young age, and there was Wang Wei's poetic rhyme and fragrance; here, there was Meng Jiao's spring breeze, and there was Du Mu's fallen leaves returning to their roots. Come to Xi'an and live in the East House. The breeze rises from the tip of the chopsticks, and you will know that the best taste is not thick. Seven parts fireworks and three parts elegance, only then can it be the spring on the teeth of the world.
SUMMER
EH Exquisite King Room
Stayed in Jun 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Jul 20, 2025
Star's service is particularly good, I really like the hotel environment, the rooms are clean and hygienic, and the hotel location is good. I will choose to stay at this hotel again next time
Response from Property: 【免費洗衣房】【免費停車】【免費下午茶】人因歲月而渺小,城市因歲月而博大。這裏見證過帝國的興衰,也見證過滄海鉅變;歡迎來古城西安,盛世長安,夢迴大唐。一起感受這個包容浪漫的時代。在“東舍酒店”,您可以聆聽鐘鼓樓的律動,遙望靜穆的永寧門、城牆的沉默,它們無聲訴説著古城的堅韌與温情,每一磚一瓦都承載着歷史的厚重。漫步其間,彷彿能聽到古人的低語,感受到那份跨越時空的共鳴。歲月如歌,西安的每一處遺跡都如同一首詩篇,訴説著千年風華。
Guest User
EH Elegant Family Room (1King+1 Single)
Stayed in Jun 2025
Family
1 review
9.5/10
Amazing
Posted on Jul 5, 2025
Excellent Hotel in the Best Location! Couldn't ask for a better stay! Steps from the Bell and Drum Towers, super clean rooms, and service is very impressed! I asked for a firmer pillow and it was delivered to the room in 10 mins.
The night view from the upper floors is magical. The only thing I didn’t give 5 in facilities was because the gym could be a bit better and didn’t have much with weight equipment. My son would love more if the gym had more weight equipment.
Breakfast was awesome and afternoon tea was a great add on to the stay.
Will definitely return!
清凉夏日下午茶:excellent
Response from Property: Dear guest, hello! We are very glad to see that you have given such high praise to our hotel's breakfast, afternoon tea, accommodation environment and service. We are also very grateful that you chose to stay at Dongshe Hotel. Our hotel is located in the Bell and Drum Tower business district. Just outside the door, you can see the city wall, Yongning Gate and many small alleys, allowing you to feel the mysterious atmosphere of this ancient city. Our hotel offers both Chinese and Western buffet breakfast and a refreshing summer afternoon tea. We hope that after a tiring journey, you can find a place to rest here. Although the fitness equipment in our hotel is a bit limited, it is because there are many children during the summer vacation. We want to avoid the little monsters from being too naughty and hurting themselves, which may cause you inconvenience. We are really sorry. Recently, our hotel has started to replenish the equipment. When you visit again, you will surely be reluctant to leave. We look forward to seeing you again!
林巧儿
EH Cozy King Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 3, 2025
"Amazing stay! The hotel is just steps away from the Bell and Drum Towers, making it super convenient to explore Xian's historic heart. The subway and Muslim Quarter are also within walking distance. Highly recommend for travelers who want to be in the center of everything!"CiCi is very good
Response from Property: 【免費洗衣房】【免費停車】【免費下午茶】尊敬的賓客您好:從周禮秦風到漢韻唐魂,十三朝王氣凝作城牆一粒青磚、雁塔一角風鈴、秦俑一道甲縫。這裏“廢墟也是美的”——阿房宮燼土下埋着項羽的火,華清池海棠湯氤氲着長恨歌的淚,而興慶宮的荷花年復一年,在龍池舊址開出新的盛世,當你在陝博凝視鑲金獸首瑪瑙杯的流光,忽然徹悟:長安何須夢迴?它早已滲進每寸山河,化作中國人血脈裏的文化基因。金秋玉露一相逢,便勝卻人間無數!
H K San
Eastern King Room
Stayed in May 2025
Couple
7 review
10/10
Outstanding
Posted on Jul 4, 2025
The service was exceptional. The staff were attentive and genuinely committed to going the extra mile. The hotel offered thoughtful touches like facial / eye masks, complimentary afternoon tea & evening desserts. Small gestures, but they made a big difference and were truly appreciated. Thank you 花花,张培英,谢蓉蓉 & Yin Gai Li. 👍
Response from Property: 【免費洗衣房】【免費停車】【免費下午茶】尊敬的旅人,您筆尖流淌的讚譽,讓我們想起大明宮值夜侍女輕挑燈花的温柔。您提及的關於東舍的那些服務的細節,恰似《宮樂圖》中那盞遞到指尖的琉璃杯——「在長安十二時辰的輪迴裏,東舍願做您最妥帖的守夜人」。晨光漫過鐘樓飛檐時,請允許我們為您續寫旅程的詩行。
Anonymous User
Eastern King Room
Stayed in May 2025
Family
2 review
8.5/10
Very Good
Posted on Jun 19, 2025
The hotel room is very spacious and the beds are very comfortable. Daily breakfast at the hotel cafeteria is good. Lots of varieties, from steamed buns, stirred fried food, live noodle section to fresh fruits and beverages. Our kids and family thoroughly enjoy our breakfast every morning with the warm and friendly services provided by the ladies at the cafeteria. Their manager Yi Guo Li was exceptionally nice. Receptionist - Star was also very pleasant and helpful.
Downside of the hotel is that the bathroom is rather old but in working condition and there is only 1 lift working during our stay at the hotel. Overall, the
Response from Property: Thank you for your thoughtful sharing! You can feel the warm atmosphere of your family's vacation from every word and sentence. I particularly agree with your description of the breakfast experience. It's truly rare to find a hotel where children look forward to breakfast every day. The hotel staff's warm service added a human touch to the journey. Comfort in the room has always been the foundation of travel happiness. We have noted the bathroom condition and elevator issue you mentioned. We will focus on optimizing them in the future. We look forward to providing you with an even perfect stay experience after the facility upgrade. We sincerely welcome your next visit!
Andrea
Eastern Twin Room
Stayed in May 2025
Family
6 review
7.5/10
Posted on Jun 29, 2025
Stayed 4 nights and we enjoyed our stay very much. Room is big and bed is soft, had restful night. About 15mins walk to metro. Walking distance to the wall. We even walked to the morning market.
Response from Property: 【免費洗衣房】【免費停車】【免費下午茶】尊敬的賓客您好,感謝您對東舍酒店的高度讚揚,但是沒有拿到五顆小星星,真的很傷心哦。酒店位於鐘鼓樓核心商圈,距離永寧門和城牆都非常近,可以近距離領略古都的風采;酒店門口就是傳説中的粉巷和德福巷,小吃、酒吧、集市、樂隊等,讓城市的夜晚別有一番味道。最是人間留不住,朱顏辭鏡花辭樹,西安東舍酒店期待您的再次光臨!
Guest User
Eastern King Room
Stayed in May 2025
Couple
6 review
10/10
Outstanding
Posted on Jun 9, 2025
Cici and all the staff are very nice and friendly. Great customer service. We stayed for 3 nights, the room was clean and wifi worked great. Hotel lobby is stunning. Location is awesome, walking distance to the heart of the city. I would stay here again.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed the grandeur of our hotel, the scenic views from your room, and our diverse breakfast options catering to both Chinese and Western tastes. It’s also great to know that you appreciated the discount on our evening buffet. However, we’d like to kindly clarify that our hotel does not currently have an indoor swimming pool—we sincerely apologize for any confusion this may have caused. Your feedback is invaluable to us, and we’ll certainly review our communications to ensure clarity for future guests. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back for another enjoyable experience! Warm regards, E.H. TEAM
Loy CJ
EH Family Quadruple Room(1 Double+2 Single)
Stayed in May 2025
Family
2 review
9.5/10
Amazing
Posted on Jun 5, 2025
We felt so welcomed right from check in to breakfast to checkout. Family room is big and clean. Breakfast selection was adequate, enough to fill us up. Special mention to Eric who i think is the front desk manager, advised on the time required to get around Xi'an. Also to restuarant resturant staff, 改利 who made sure we are well fed before we explore Xi'an. Great team at Dongshe! Thanks for the excellent hospitality and pleasant stay.
Response from Property: Dear customer, thank you for your excellent feedback! We are pleased to hear that you have felt welcomed during your stay, from check-in procedures to breakfast and beyond. I'm glad to know that our family room meets your expectations and you enjoy breakfast options. We are glad that our employees have been recommended by you; Providing helpful advice and ensuring that our guests are properly taken care of is always our top priority. Your appreciation means the whole world to our hotel team, and we are honored to contribute to your pleasant experience in Xi'an. We are delighted to welcome you back and have an unforgettable time! I hope to receive your full marks and positive feedback next time. Your satisfaction is our greatest motivation!
Guest User
Eastern Twin Room
Stayed in May 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Jun 7, 2025
The interior of the room is
consistent with the pictures on the website. The decoration style is also very appealing.
The various facilities are beautifully arranged. The hygiene is very clean. I felt very at ease when checking in. The hotel is located in a busy area, in the city center. The surrounding transportation is convenient. The sound insulation is good. The air conditioning is cool. I slept very soundly throughout the night. I will choose this hotel for my next visit. l also had the service of the housekeeper, Linn, and it was impeccable!
清凉夏日下午茶,和丰盛的早餐
Response from Property: Dear Valued Guest, Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed the grandeur of our hotel, the scenic views from your room, and our diverse breakfast options catering to both Chinese and Western tastes. It’s also great to know that you appreciated the discount on our evening buffet. However, we’d like to kindly clarify that our hotel does not currently have an indoor swimming pool—we sincerely apologize for any confusion this may have caused. Your feedback is invaluable to us, and we’ll certainly review our communications to ensure clarity for future guests. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back for another enjoyable experience! Warm regards, E.H. TEAM
Phoenix_wong
Eastern Twin Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on Jun 3, 2025
Thank you so much for great hospitality service in the hotel, specially butler service Star. Her passionate and attention to details let my family and I have great memorable stay in Xi an. Looking forward to visiting again this hotel in near future. :)
Response from Property: Dear Valued Guest, Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed the grandeur of our hotel, the scenic views from your room, and our diverse breakfast options catering to both Chinese and Western tastes. It’s also great to know that you appreciated the discount on our evening buffet. However, we’d like to kindly clarify that our hotel does not currently have an indoor swimming pool—we sincerely apologize for any confusion this may have caused. Your feedback is invaluable to us, and we’ll certainly review our communications to ensure clarity for future guests. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back for another enjoyable experience! Warm regards, E.H. TEAM
MahdiMN
Eastern Twin Room
Stayed in Apr 2025
Couple
9 review
10/10
Outstanding
Posted on May 29, 2025
Excellent Stay in the Heart of Xi'an – Quiet, Comfortable & Exceptional Service.
Eastern House is a hidden gem in the center of Xi'an, offering the perfect balance of convenience and tranquility. Despite its central location, the hotel is surprisingly quiet, ensuring a restful night’s sleep.
The check-in process was seamless, and we were in our room in no time. The bed was exquisitely comfortable, making it easy to recharge after a day of exploring. Breakfast was delicious, with a focus on quality over quantity. For those needing halal options, the staff is happy to assist—just ask!
What truly stood out was the exceptional service. The staff were professional, friendly, and always willing to help. A special shoutout to CiCi, who went above and beyond to make our stay memorable. The self-service laundry was also a great convenience for travelers.
Overall, Eastern House provides outstanding comfort, thoughtful amenities, and warm hospitality. We highly recommend it and would gladly stay here again!
Response from Property: Dear Valued Guest, Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed the grandeur of our hotel, the scenic views from your room, and our diverse breakfast options catering to both Chinese and Western tastes. It’s also great to know that you appreciated the discount on our evening buffet. However, we’d like to kindly clarify that our hotel does not currently have an indoor swimming pool—we sincerely apologize for any confusion this may have caused. Your feedback is invaluable to us, and we’ll certainly review our communications to ensure clarity for future guests. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back for another enjoyable experience! Warm regards, E.H. TEAM
CliftonCS
EH Exquisite Twin Room
Stayed in Apr 2025
Couple
11 review
10/10
Outstanding
Posted on May 25, 2025
Room was spacious and neat. Very convenient to take DiDi. Nearby food are delicious. Free bottles of water are provided at the lobby. Breakfast and Afternoon Tea are great. Service staff were great. Ms Wang was helpful with the tour and location. She also help use to booked the admission to the Xi’an museum
Response from Property: Dear Valued Guest, Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed the grandeur of our hotel, the scenic views from your room, and our diverse breakfast options catering to both Chinese and Western tastes. It’s also great to know that you appreciated the discount on our evening buffet. However, we’d like to kindly clarify that our hotel does not currently have an indoor swimming pool—we sincerely apologize for any confusion this may have caused. Your feedback is invaluable to us, and we’ll certainly review our communications to ensure clarity for future guests. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back for another enjoyable experience! Warm regards, E.H. TEAM
LeeEdward
Eastern King Room
Stayed in May 2025
Family
1 review
9.0/10
Great
Posted on Jun 10, 2025
perfect location to tour in Xian. Service is good. Food is beautiful.
Response from Property: Thank you very much for choosing the Dongshe Hotel in Xi'an. The hotel has a prime location, making it particularly convenient for you to travel, shop, or search for food. The hotel design is simple and elegant, with a unique style that has left a deep impression on many guests! The facilities and equipment in the room are complete, and the lobby provides free drinks for customers. At the same time, there is unlimited free mineral water at each elevator entrance. I hope to receive your full marks and positive feedback next time. We will continue to work hard! Thank you again for your choice. We warmly welcome your next visit and witness our growth together!
Andrey Tr
EH Cozy King Room
Stayed in Apr 2025
Couple
25 review
10/10
Outstanding
Posted on May 17, 2025
Excellent hotel with good breakfast. Modern interior and professional staff.
Response from Property: Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you enjoyed our great location and that Cici and Mrs. Ying contributed to making your stay comfortable and memorable. It’s always our goal to provide exceptional service, and we’re thrilled that their efforts stood out during your visit. We’re also glad to know that you enjoyed our plentiful breakfast and afternoon tea offerings. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable experience in the future!