(Magnotel)Weihai Torch Eighth Street International Beach Store Guest Reviews
4.6/5
Very Good
362 review
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Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(362)
Positive reviews(347)
Reviews with photos/video(183)
Convenient location(70)
Awesome amenities(48)
Friendly front desk staff(45)
Nice sea view(22)
Large rooms(18)
Tasty food(9)
Close to beach(8)
Has French windows(6)
Negative reviews(15)
Anonymous User
Shuya Big Bed Room
Stayed in Oct 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Good location, new hotel . Easy to reach, comfortable to stay
Response from Property: Thank you very much for your positive feedback on our Magnolia Hotel. Your satisfaction is our greatest pursuit. We will continue to strive to provide high-quality services and comfortable accommodation experiences. Thank you for your support and trust. We look forward to your visit again!
Laomaedao
Shuya Twin Room
Stayed in Aug 2024
Couples
247 review
4.5/5
Great
Posted on Sep 24, 2024
The hotel is newly opened. The bed sheets and toiletries are very comfortable. The service attitude is also very good. The breakfast is good. It is located in Torch Eighth Street, Weihai City. It is only about 800 meters away from the center of the scenic spot, which is also very convenient.
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6/13
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Magnolia Business Hotel (Weihai Torch Eighth Street Beach Branch). Your satisfaction is the only criterion for testing our service level. We are honored that every aspect of the hotel has been recognized by you. We will continue to work hard and look forward to it. To provide you with more satisfactory and comfortable services!
Guest User
Light And Elegant Bedroom
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 14, 2024
The service in the hotel is very good, very warm, the service attitude is great, the hygiene is also clean, it is not far from the scenic spot, and it is convenient to travel. Overall it is really good. It is only five minutes away from Torch 8th Street. The breakfast in the hotel is very rich. The girl at the delicious front desk upgraded my room for free. It was great. The layout of the room is perfect, elegant and elegant, making it very comfortable to live in. It created a home atmosphere for me. I highly recommend it to friends traveling to Weihai. Stay at the Magnolia Hotel. Next time you travel to Weihai, you will stay at this Magnolia Hotel! ! !
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Response from Property: 尊敬的賓客您好,感謝您細緻入微的點評,白玉蘭酒店(威海火炬八街海水浴場店)一直秉承親情化的服務,就是想帶給客人家一般的感覺,親人一般的關懷,能夠得到您的認可我們感覺萬分榮幸,在您的支持與鼓勵下,我們將打造更完美的入住體驗,温馨白玉蘭是我們的承諾:更好的服務在下一次!我們期待您的再次光臨,祝您開心愉快的渡過每一天!
Guest User
Light And Elegant Bedroom
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 10, 2024
It is said that Weihai has a good environment. Indeed, the environment in Weihai is super fresh and it is a must-have place to adjust your mood! I stayed in a hotel that made me satisfied. The warm service attitude at the front desk helped me to get my things. My unhappy mood was instantly relieved. The room was neatly furnished. I would like to say that the hotel's cleanliness is really good. Clean, spotless. Although it is an exaggeration, I still give it to it! High-quality breakfast, I think it is really good. Just three to five minutes away from the sea made me shout out my depressed mood to the sea!
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6/9
Response from Property: Dear guests: Hello! Thank you for choosing Magnolia Business Hotel (Weihai Torch Eighth Street Bathing Beach Branch). We are really touched to see you write so many words of praise with so much care. Your satisfaction is the greatest motivation for our work. With people like you With the support of such customers, our confidence will double and we will definitely do better. We also hope that you will continue to pay attention and support us as always! Looking forward to your next stay. I wish you a good mood every day
Anonymous User
Light And Elegant Bedroom
Stayed in Aug 2024
Solo travelers
8 review
2.5/5
Posted on Sep 18, 2024
The layout of the room is indeed strange. The table, chair, leisure area and windows are on a corridor on a separate side, and the bed and bathroom are on the other side.
The room is clean. Alas, it feels like the cleaning needs to be reworked! On the first night of my stay, the toilet was dirty. I called the front desk and the boss came and brushed it again. It was cleaned quickly. I suspected that the cleaning staff didn't clean it at all. I asked the boss what compensation he could get, but nothing happened. Next to the toilet there was a toothbrush bag that the previous guest had not thrown into the trash can. When I came back the second night, disposable slippers were scattered everywhere. The empty takeout box was still on my table. The used toothbrush in the bathroom was thrown away, but the opened toothpaste was still there~
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Response from Property: Dear guest, we are very sorry that we could not bring you a comfortable stay experience! The Qingya double room has an independent leisure area and large floor-to-ceiling windows. The original intention is to allow customers to have a better viewing experience and have a quiet and comfortable resting place during the journey. In response to the national green environmental protection call, the hotel will not immediately throw away the guests' slippers that were still intact on the first day and the toothpaste that still has a surplus. At the same time, a new pair of spares will be placed every day for guests to choose from. There is still food in the takeout box that I didn’t dare to throw away. We are very sorry that we could not satisfy you. We will definitely notify the relevant departments of your questions and make rectifications immediately! I hope you can contact us after seeing it and give us another chance to apologize!
Guest User
Light And Elegant Bedroom
Stayed in Aug 2024
Family
4 review
0.5/5
Posted on Sep 12, 2024
We stayed in room 701 when we first checked in. Then the guy who checked in said that we had been upgraded to room 602 due to construction on the 8th floor at night, so he changed us to room 602. We came back very late at that time because we went to Oral Square, which was about It was around nine o'clock in the evening. When we came back, we went to the front desk to get the room card for 602. We took everything to 602 and everything was ready. Because we had to go to the toilet, and there were yellow stains on the toilet when we opened it. It was the one that used to wash the bathroom. I charged the shower, but unexpectedly there was a power outage after waiting for a while. I contacted the front desk of the hotel and they said that we could go to the rooms on the 7th or 8th floor first. We liked the layout of 701 very much, so we chose 701, and everything turned out to be empty. After we were able to move to 701, they told us that all the rooms on the 7th floor could not turn on the air conditioning. They said that 602 had been repaired, so we moved to 602. Before we moved, they told us that the toilet was connected to the electricity. He said that we flushed it. I went over and saw that the wiring area was wrapped in a plastic bag. They wanted to blame us for this kind of thing. What if there was a leakage when going to the toilet and we were electrocuted? I really didn’t think about the customers at all. Such a big thing The hotel is a chain, and I really liked it. After moving to 602, I found that the power strip was out of power. At this time, we took our children with us, carrying large and small bags of things, and played for a day. We were exhausted. It was really... I admire the service staff of this hotel. They didn't help or say anything at all, and their attitude was very cold. The two of them were just talking and laughing. Later, the young man who received us at the beginning came from home to help us. We were getting things and apologizing all the time, and finally we were assigned to the parent-child suite in 617. To be honest, the child was still 3 and a half years old and really couldn't use it. When we came to this room, we found that there were hairs left by the previous resident in the toilet. The sewer entrance was completely blocked, and there were bugs in the room. We saw that the attitude of the people who received us at first was very good. They were all out to play, and we didn’t want to be angry, so we just settled for one night. Unexpectedly, we were the fourth place to play in Weihai. The weather is like this, it’s enough. The two people on the middle shift suggest more training.
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Response from Property: Dear customer, I understand how you feel after a hard day of travel! We must strengthen the communication and collaboration skills of various departments, improve the emergency response ability to solve unexpected problems, and strengthen the training and education of new employees. This matter has been notified to the department manager for mid-shift employees to verify that monitoring has been implemented individually! I'm very sorry that I couldn't give you a more perfect experience in the end. I hope you can contact us after seeing it and give us another chance to apologize!
Guest User
Shuya Big Bed Room
Stayed in Aug 2024
Other
3 review
2.2/5
Posted on Sep 6, 2024
There is a smell of renovation as soon as you enter the hotel. There is still construction next to the elevator where you check in. It is obvious that it started business when it was still in the middle of renovation. The location is really close to Torch 8th Street, but that's all. The bathroom is full of dust and garbage. I didn’t dare to use it to take a shower. At 8 o’clock in the morning, the staff directly swiped the room card. Isn’t it clear that I didn’t check out? I kept twisting the door handle and was woken up. I don’t understand how the staff can directly enter the guest room like this. Fortunately, the room Someone, the door is locked, otherwise I don’t know what will happen, it’s really hard to explain (by the way, the hotel door has to be opened by yourself, which is not convenient at all with luggage, and the staff nearby did not respond)
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Response from Property: Dear guest, after receiving your review, we immediately checked the corridor surveillance on the day you checked in, and found that it was not a staff member, but a thin uncle who found the wrong room and could not open the door, causing you Sorry for the misunderstanding! Not the small intention. The peak tourist season in September cannot cover everything and take care of every customer. I am very sad. I hope you can contact us in advance next time you come here. All the staff of the Magnolia Hotel will definitely welcome you with the most sincere and warm spirit! I wish you a happy life and hope to see you again.
Response from Property: 尊敬的賓客您好,感謝您選擇白玉蘭酒店(威海火炬八街海水浴場店)作為您旅途中的家.非常感謝您認真細緻的點評,我們的服務能給您留下深刻的印象我們感到非常自豪,服務人員的細心周到源自他們對每位客人的用心,您的支持與肯定給了我們更大的動力,才讓我們能用心贏得更多客人的滿意,我們會一如既往的保持品質與追求,期待與您再次相聚,祝您生活愉快,萬事如意。