"Great place for families with children. Staffs are nice too. Very potential location for an upgrade! We will go back again if we have the chance."

"I only realized after checking in that this wasn't the "most beautiful sunset" Shangri-La that's so famous online. This one is outside the city, but it's still a great resort. While the hotel is overall quite dated, the staff are very warm and friendly, and they have a heated pool. You can go to the mountains in the morning to see animals, but remember to book in advance due to limited spots. Most guests are Westerners and Chinese. It's not as photogenic as the other Shangri-La, but it's perfect for a relaxed, leisurely vacation."

"Basic stuff for decent stay. Water in room was intermittent."

"Awesome"

"The owner was very friendly, welcoming and responsive. The house cozy, clean and well-equipped. Satisfied with our stay and definitely we will come back. The view so stunning and it was worth the price 🤍"

"It's a gamble. Some of the rooms are big, recently (?) renovated, working AC, etc. Some of the rooms are alright. Some of the rooms are... tough. I stayed with family (large group split among several rooms) and I got stuck with the single room that was in rough shape. The AC broke, there was no wifi, you could hear everything, it was dark and dingy with what was most certainly mold all over the walls, and there was definitely a smell. I was scared of the bedding and pillows so I put my airplane clothes down. With the AC down it got pretty musty and humid - but even when the AC was working it was loud and could not be adjusted. There was also supposed to be a "bolt" on the inside of the door but it was a flimsy little thing so each night I just crossed my fingers that nobody would try to come in. When I went to meet up with my parents in their room on another floor it was like we were staying in two different hotels, one being an extremely sketchy and run-down motel and the other being a (still cheap) hotel that had tons of space in the room and functioning amenities (for the most part). We were only there for maybe 2 nights so it wasn't the end of the world but imagine traveling 20+ hours and then opening the door to settle down in... that. My parents had to ask the front desk for toilet paper and the wifi and the front desk simply said, "oh, you're supposed to have those things. We'll just give you a discount on the price instead" so we had to buy TP from a nearby store. So - if you are to book a stay here, see if you can get one of the larger rooms on a higher floor. PROS: it is in the middle of downtown Tuaran. A Watson's right next door if I remember correctly. Just around the corner (..err, sort of) was a little breakfast place/restaurant that we went to. Also, it was dirt cheap apparently. And we needed some place to stay in Tuaran, so it was better than nothing."

"the only way i could see the picture was by looking in my camera and looking for a photo that i can find on the wall"

"House leaking everyday, maybe due to rainy season. Electric trip due to leaking. Not a good stay. However, owner is responsive."