Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.2
Service9.2
Cleanliness9.2
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All reviews(79)
Positive reviews(46)
Reviews with photos/video(9)
Negative reviews(1)
Panchalee
Coral Deluxe Room Ocean View King
Stayed in May 2023
Couples
6 review
10.0/10
Outstanding
Posted on Jun 21, 2023
What an amazing hotel!! The hotel was so beautiful with beautiful beaches. Beautiful pools. A lot of trees. Service was amazing. Good breakfast. Comfy room and amazing view from the balcony. Also free boat service to go to a nearby island. We were sad to leave this hotel and wished we stayed longer. Really there’s nothing negative we can say about this hotel. We will definitely stay here again next time we come back to Mauritius. Oh and they also gave us a bottle of white wine in the room! Now we are staying at another 5 star hotel but Shangri-la was so much better.
6/7
Riahgee
Coral Deluxe Room Ocean View King
Stayed in Apr 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on Jul 11, 2024
Had the best time of my life here
Guest User
Frangipani Club Junior Suite Ocean View King
Stayed in Sep 2022
Couples
36 review
8.5/10
Very Good
Posted on Oct 30, 2022
Great resort with great service. Spacious and a well thought out layout, with a more ‘adults’ side a more family friendly side. Would stay again.
ASA24
Hibiscus Junior Suite Ocean View King
Stayed in Feb 2023
Family
4 review
10.0/10
Outstanding
Posted on Mar 10, 2023
Location is wonderful staff very cooperative food is excellent specially the main restaurant
Guest User
Hibiscus Junior Suite Ocean View King
Stayed in Jan 2024
Couples
3 review
10.0/10
Outstanding
Posted on May 3, 2024
The Japanese restaurant is a bit salty, the buffet has a wide variety of dishes, the environment is elegant, and the butler is also great
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Guest User
Frangipani Club Junior Suite Ocean View King
Stayed in Mar 2024
Couples
21 review
10.0/10
Outstanding
Posted on Apr 23, 2024
A hotel with a huge territory. I expected the rooms to be older, but everything turned out better than I thought
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Anonymous User
Hibiscus Junior Suite Ocean View King
Stayed in Dec 2022
Couples
2 review
10.0/10
Outstanding
Posted on Jan 10, 2023
The Shangri-La has a private island, they take you with a small boat and you can spend the day there with restaurant and deckchair.
This is really beautiful.
The rooms are good, we took a suite which gives access to the beach.
The restaurants are very good but a little expensive.
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6/16
Will J
Stayed in Feb 2025
Couples
10.0/10
Outstanding
Posted on Mar 8, 2025
One of if not the best hotel I’ve ever stayed in worldwide, and the best I’ve stayed in on Mauritius (have previously stayed at Four Seasons, Anahita, Constance, Maradiva, Heratige). Everything from the rooms, to the staff, to the views, to the food, to the beaches, to the pools, to the watersports, to the private island, to the spa, to the gym was essentially flawless. The restaurants and bars look spectacular after the renovation! Special mention to Jean - Marc, Juahan (on the island) and Ponnen - all of whom consistently went above and beyond to ensure our stay was the best it could be! If I was going to have a grumble about anything it would be that we’d have liked more starters / picky bits on offer at the buffet given the price they charge for it, but the quality of the food was really good nonetheless. If you’re hesitating, don’t, just book it! We will definitely return.
6/21
Response from Property: Thank you for your fantastic review! We’re honored to be your top choice in Mauritius and thrilled that every aspect of your stay exceeded expectations. We also appreciate your feedback on the buffet selection and will take it into consideration. We can’t wait to welcome you back for another unforgettable experience.
Magi G
Stayed in Dec 2024
Family
10.0/10
Outstanding
Posted on Jan 27, 2025
Definitely the best hotel I've stayed on Mauritius. The luxury is discreet and elegant. The food is extremely delicious no matter Indian if sushi restaurant you choose. The typical Mauritian massage in SPA center is magical. And the staff are very kind and helpful. I fall in love with villas. They are 3 with private road, door, cooking chef and butler. But the most important is privacy, peace, you oun access to beach. The villas have 3 bedrooms and are very well decorated with ceramic and lava sculptures. Shangri-la hotel have also a private island for day activities or relax. I want to come back!
6/28
Response from Property: Thank you for your thoughtful words! We're glad you enjoyed the luxury, dining, and privacy of the villas. Looking forward to welcoming you back!
steelman53
Stayed in Mar 2025
Couples
10.0/10
Outstanding
Posted on Apr 6, 2025
We came here for the first time in 2024 immediately before the refurbishment and we loved it even then . The location and the wonderful staff make it a very welcoming place to come . The refurbishment has been subtle and focused on maintaining the hotels historic character whilst adding a whole new level of style and modern chic . The Restaraunts , bars , beaches and pools all create a sense of plenty of space even when the hotel is full. The food throughout is of the highest quality with a French attention to detail. The serving staff and beach teams are warm friendly and attentive they make every guest feel special . Guests do come with children but this is not a child centric resort . Children like all guests are of course made very welcome but be prepared to entertain your own if you do . It’s relatively expensive too. A couple can easily run up an extras bill of four figures ( sterling , Euro or USD ) in 7-10 days but that also reflects the polite and pleasant clientele who mostly come from Western Europe, France Holland Germany Uk etc . I think you will know what I mean . We tend not to revisit places but we made an exception with this one . I have a feeling that we may well do that again .
Response from Property: Thank you for your lovely feedback! We’re delighted that you enjoyed your stay both before and after the refurbishment. It’s great to know that the spaciousness, food quality, and warm service made your experience memorable. We’re thrilled you chose to revisit and look forward to welcoming you back soon!
Esmé O
Stayed in Nov 2024
Family
10.0/10
Outstanding
Posted on Dec 26, 2024
The staff are gorgeous, the food is delicious! Our family travels frequently, and we are still yet to find a better hotel! We have been 6 times, and we will definitely be coming again… The hotel is equally family-friendly and chic. And, the facilities are fantastic! We feel at home every time we come.
Response from Property: Thank you for your lovely review! We can’t wait to welcome you back for another amazing stay!
Dreamer732827
Stayed in Nov 2024
Family
10.0/10
Outstanding
Posted on Dec 1, 2024
We stayed at the Shangri La Mauritius for 7 days to celebrate my mothers birthday. We had a lovely beach front room in hibiscus and it was absolutely perfect. Plenty of beach beds/ sun loungers and a very good beach. Spa- I used the spa for 5 out of 7 days and the spa service was excellent. In addition the gym facilities are pretty good. Restaurants - Overall the restaurant services are excellent. Kushi by chef Harry was by far a par above the others. Really good sushi and a very well thought out menu. Ilot Mangénie - the private island that is available to guests only is outstanding. It’s lovely to get the boat across, swim and have a wonderful beach lunch. The staff- a huge thank you to Clarel, Sada, Hussain and their manager Jasan who manages the front desk team. One of the most excellent teams I have experienced at any 5 star hotel. The made our stay an absolute pleasure. In addition a huge thank you to Année at conceirge who organised my hike, Rohan who services the beach and Brinda who did an excellent job with daily cleaning of our room. With so many luxury hotels/ resorts and locations to try I am not someone who returns to the same place, however the Shangri La Mauritius is undoubtedly somewhere I would return to again. An excellent stay.
ashleyl519
Stayed in Mar 2025
Family
10.0/10
Outstanding
Posted on Apr 10, 2025
The resort has a really lovely friendly, family feel about it. Being greeted by Jean Marc every day is an absolute pleasure, he is class, so welcoming, happy and really good fun. Food choices are good, Indian lovely, Japanese equally lovely but lighting far too bright for an evening meal and therefore looses a bit of atmosphere. The private island restaurant is a great experience and Mediterranean restaurant is also great. One gripe I will say is the prices of salads at lunch are just ridiculous, effectively £35 plus for what I would say is a basic salad, 5 star is always expensive but this just feel like you are being robbed! We stayed in a beach front apartment, it’s nice not amazing, clean tidy, the upgrade has been done in part on the cheap, for example painted tiles in the shower instead of new etc but more than adequate. I would say it’s disappointing we were not told that the beach has a sea urchin issue and it’s recommended to bring shoes to go into the water, clearly a problem that should of been highlighted prior to our arrival. Overall I would recommend this resort, p.s forgot to mention the breakfast is exceptional.
Response from Property: Thank you so much for your kind feedback! We’re delighted you enjoyed the friendly atmosphere, the food, and your overall experience at the resort. We appreciate your remarks regarding pricing and beach information and will take them into consideration. We hope to have the pleasure of welcoming you back soon!
Guest User
Stayed in Feb 2025
Couples
10.0/10
Outstanding
Posted on Mar 31, 2025
We had the most wonderful stay here. From the moment we arrived to the moment we left, we wanted for nothing. The staff were exemplary, the room was spotless, the food was delicious with excellent choices. I can't recommend this hotel highly enough. Thank you .
Alessandro P
Stayed in Feb 2025
Other
10.0/10
Outstanding
Posted on Mar 30, 2025
A big applause to Mr. Fredric GM and his team, we visited in the past 15years several Shangri-La around Asia, but this in Mauritius a step ahead! once again thank you!