Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.3
Service9.3
Cleanliness9.3
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All reviews(74)
Positive reviews(48)
Reviews with photos/video(13)
Negative reviews(1)
Panchalee
Coral Deluxe Room Ocean View King
Stayed in May 2023
Couple
6 review
10/10
Outstanding
Posted on Jun 21, 2023
What an amazing hotel!! The hotel was so beautiful with beautiful beaches. Beautiful pools. A lot of trees. Service was amazing. Good breakfast. Comfy room and amazing view from the balcony. Also free boat service to go to a nearby island. We were sad to leave this hotel and wished we stayed longer. Really there’s nothing negative we can say about this hotel. We will definitely stay here again next time we come back to Mauritius. Oh and they also gave us a bottle of white wine in the room! Now we are staying at another 5 star hotel but Shangri-la was so much better.
6/7
Riahgee
Coral Deluxe Room Ocean View King
Stayed in Apr 2024
Traveling with friends
5 review
10/10
Outstanding
Posted on Jul 11, 2024
Had the best time of my life here
Guest User
Frangipani Club Junior Suite Ocean View King
Stayed in Sep 2022
Couple
37 review
8.5/10
Very Good
Posted on Oct 30, 2022
Great resort with great service. Spacious and a well thought out layout, with a more ‘adults’ side a more family friendly side. Would stay again.
ASA24
Hibiscus Junior Suite Ocean View King
Stayed in Feb 2023
Family
4 review
10/10
Outstanding
Posted on Mar 10, 2023
Location is wonderful staff very cooperative food is excellent specially the main restaurant
Duanwangyefeihuangzu
Hibiscus Ocean View Room Twin
Stayed in Jun 2025
Family
50 review
10/10
Outstanding
Posted on Aug 19, 2025
Beautiful seaside resort, excellent stay. A private island to wander around is a worthwhile choice.
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Guest User
Hibiscus Ocean View Room King
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 29, 2025
The hotel is very good in all aspects and is worth recommending!
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Guest User
Hibiscus Junior Suite Ocean View King
Stayed in Jan 2024
Couple
3 review
10/10
Outstanding
Posted on May 3, 2024
The Japanese restaurant is a bit salty, the buffet has a wide variety of dishes, the environment is elegant, and the butler is also great
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Guest User
Frangipani Club Junior Suite Ocean View King
Stayed in Mar 2024
Couple
21 review
10/10
Outstanding
Posted on Apr 23, 2024
A hotel with a huge territory. I expected the rooms to be older, but everything turned out better than I thought
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Anonymous User
Hibiscus Junior Suite Ocean View King
Stayed in Dec 2022
Couple
2 review
10/10
Outstanding
Posted on Jan 10, 2023
The Shangri-La has a private island, they take you with a small boat and you can spend the day there with restaurant and deckchair.
This is really beautiful.
The rooms are good, we took a suite which gives access to the beach.
The restaurants are very good but a little expensive.
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6/16
ES S
Stayed in Aug 2025
Family
10/10
Outstanding
Posted on Sep 22, 2025
We had a blessent time with our family @ shangi-la le Tousserok. Unfortunately there were no great options for familys with children below the age of 16. We couldn't participate bike tour, or Quad tours, neither a soccerball was to find in the resort. Neverless our Villa with pool was great and the staff there did everything to create us the most wonderful vacation. The Team members "Dan, Veeren, Medgee, Sweta & Sanesh with the 2 chef's in the cuisine Candeeah & Kailash" tried there hardest to read every wish from our eyes and give us the warmes feeling of a home. The kids and us adults loved them being around and were very thankful for them doing their job on such a high level of quality. Thank ya'll so much!!!!! Loscher Fam.
Response from Property: Dear Loscher Family, Thank you for sharing your feedback. We are delighted that you enjoyed your villa experience and the warm hospitality of our team. We also take note of your comments regarding family activities.. It was a pleasure to welcome you, and we hope to have the opportunity to see you again soon. Best regards, Frédéric De Marcy Chelin General Manager Shangri-La Le Touessrok, Mauritius.
Clare P
Stayed in Aug 2025
Family
10/10
Outstanding
Posted on Sep 9, 2025
From the moment you arrive at Shangri-La Le Touessrok with a ring of the gong and the fabulous ambassador Jean-Marc, they indulge you with smiles, kindness and generosity. This cascades throughout the resort to ensure your stay is nothing but unforgettable. The style is beautiful; it smells divine; the food is delicious; the location is dreamy; the facilities are varied to accommodate everyone; and the staff are incredible. Nothing is too much trouble. It’s absolutely hooked us in. Shout outs to Clarel, Jean-Marc and the concierge team; Prakesh, Cecile, Nicole and Deeta in TSK; Rosario, Ricardo, Tracy and Dominik at the sports centre; Laurent in the gym; and Hibiscus suite housekeeping (for 432). Big thank you for everything you did to make our stay so memorable! We look forward to returning one day soon.
Response from Property: Dear Guest, Thank you for your heartfelt review. We’re delighted to know that every aspect of your stay — from the warm welcome to the thoughtful service throughout the resort — made it truly unforgettable. It’s wonderful to hear that you enjoyed the beauty of our setting, the variety of our facilities, and the genuine care of our team. We can’t wait to welcome you back for another memorable stay. Best regards, Frédéric De Marcy Chelin General Manager Shangri-La Le Touessrok, Mauritius.
John S
Stayed in Jul 2025
Couple
10/10
Outstanding
Posted on Aug 20, 2025
Fabulous hotel, wonderful food and even better great staff. Especially Anil at the adults pool. Nothing was too much trouble for anyone. Would highly recommend.
6/9
Response from Property: Dear guest, Thank you for your wonderful feedback. We are delighted to know you enjoyed your stay, from our cuisine to the relaxing atmosphere by the pool. We look forward to welcoming you back soon. Best regards, Frédéric De Marcy Chelin General Manager Shangri-La Le Touessrok, Mauritius.
Theo R
Stayed in Jul 2025
Family
10/10
Outstanding
Posted on Aug 16, 2025
I had no bad points or complaints for this holiday. My family of 3 loved every minute of this place. This is the only holiday weve had that has no complaints. The food was amazing. The staff were next level. The attention to detail was superb. I cant say a bad word about it. This is the only resort we've stayed at that we'd return to. Mauritius is an expensive holiday destination but worth it. We all totally understood where the extra money went. In the end it was a 20k holiday for us, we really did push the boat out and didn't regret any of it. We ate the finest foods, drank the best drinks, had the best service, smoked the best cigars. Amazing. We stayed in a Frangipani suite and it was perfect. Loads of space. Top level minibar, top level service. It was Mauritius 'winter' which was very comfortable despite the wind most days. Our first week was quiet then the second stated to get a bit busier, this didn't affect the service one bit. This holiday was truly EPIC. People who made our holiday so much more special. Anil from the adult pool, Ponnen from Cocos, also from Cocos, Kush, Shabnam, Shish, Cid and Habibah. From Kushi restaurant Martin Luther what a chef, Fabien, Helena, Ben, David, Rakesh and Dario. What service and thank you for that, my son loved all your food. Kieran and John from room service. Fardeen Aleemoola from the private island. Divesh from Dine By Design for my birthday meal. Anil and John from our 3rd party boat trip, truly special and amazing. Medha the life saver, David the best Indian cook, thank you for the experience and all the staff from Safran restaurant, thank you. Ishwar from the adult pool. Happy retirement my friend. Ravi the best bar manager and apologises for smoking all your cigars Jean Marc for his fantastic greeting whenever we seen him. The people really made this holiday. Then the food then the resort. It was truly amazing and being home 5 days now its really sad were not still there. We will be back. Thank you all from room 273. ⭐️⭐️⭐️⭐️⭐️⭐️
6/9
Response from Property: Dear guest, Thank you for sharing such an enthusiastic review. We are delighted to know that your family holiday with us was truly memorable. It is wonderful to hear that every detail contributed to making your experience so special. We truly look forward to welcoming you back for another unforgettable holiday. Best regards, Frédéric De Marcy Chelin General Manager Shangri-La Le Touessrok, Mauritius.
Will J
Stayed in Feb 2025
Couple
10/10
Outstanding
Posted on Mar 8, 2025
One of if not the best hotel I’ve ever stayed in worldwide, and the best I’ve stayed in on Mauritius (have previously stayed at Four Seasons, Anahita, Constance, Maradiva, Heratige). Everything from the rooms, to the staff, to the views, to the food, to the beaches, to the pools, to the watersports, to the private island, to the spa, to the gym was essentially flawless. The restaurants and bars look spectacular after the renovation! Special mention to Jean - Marc, Juahan (on the island) and Ponnen - all of whom consistently went above and beyond to ensure our stay was the best it could be! If I was going to have a grumble about anything it would be that we’d have liked more starters / picky bits on offer at the buffet given the price they charge for it, but the quality of the food was really good nonetheless. If you’re hesitating, don’t, just book it! We will definitely return.
6/21
Response from Property: Thank you for your fantastic review! We’re honored to be your top choice in Mauritius and thrilled that every aspect of your stay exceeded expectations. We also appreciate your feedback on the buffet selection and will take it into consideration. We can’t wait to welcome you back for another unforgettable experience.
Magi G
Stayed in Dec 2024
Family
10/10
Outstanding
Posted on Jan 27, 2025
Definitely the best hotel I've stayed on Mauritius. The luxury is discreet and elegant. The food is extremely delicious no matter Indian if sushi restaurant you choose. The typical Mauritian massage in SPA center is magical. And the staff are very kind and helpful. I fall in love with villas. They are 3 with private road, door, cooking chef and butler. But the most important is privacy, peace, you oun access to beach. The villas have 3 bedrooms and are very well decorated with ceramic and lava sculptures. Shangri-la hotel have also a private island for day activities or relax. I want to come back!
6/28
Response from Property: Thank you for your thoughtful words! We're glad you enjoyed the luxury, dining, and privacy of the villas. Looking forward to welcoming you back!