InnB Park Hotel Reviews

Response from Property: Dear guest, We are sorry to hear that your experience during checkout was less than stellar. Please rest assured that we do take feedback seriously and will look into this matter. Thank you for providing us with your genuine feedback and for allowing us the opportunity to further improve the services we offer to future travelers.

Response from Property: Thank you for sharing your feedback. We take all guest concerns seriously and wish to clarify our policies regarding lost keys and property damage.Charges for lost key cards or property damages are clearly communicated to all guests prior to check-in and are printed on the check-in slip you received. It would be unreasonable to expect the hotel to absorb all losses and/or damages to the property whilst maintaining such affordable pricing.We find it surprising that a straightforward charge for a lost key card—an item in your possession and responsibility—led to comparisons with a prison. This policy ensures fairness and accountability for all guests.We would also like to take this opportunity to highlight that the hotel adopts a zero-tolerance policy towards aggressive behavior towards our staff. Our records, including CCTV footage and staff reports, indicate that vulgar language and verbal abuse were directed at our staff during this incident. While our team is committed to assisting guests with the utmost professionalism, this does not mean guests can misuse this by behaving aggressively or throwing tantrums while expecting continued polite service.Please note that any repeat behavior of this nature will result in a ban from receiving future service at our hotel. We are dedicated to maintaining a respectful environment for both our guests and staff, and we will not tolerate abusive behavior.