Huangshan Scenic Area Transfer Center Tangkou Atour Hotel Reviews

I took my parents and children to visit Huangshan and chose Atour again. On the morning of check-in, we received a call from the hotel. We learned that we would take the bus to Tangkou and proactively provided pick-up service. When the bus left the station, the hotel arranged for a car to pick it up and quickly arrived at the hotel. The family room booked this time is very spacious and maintains Atour's consistent high-quality stay experience. What's even more rare is the considerate, professional and enthusiastic service of the hotel staff, starting with a cup of hot tea at check-in. During my stay, there was an incident where the luggage could not be opened because I forgot the password for the luggage. I checked various methods online but could not open it. It was already night at that time, and the master who was looking for the lock might not be able to arrive. He would have to go up the mountain early tomorrow morning, and the family was like ants on a hot pot. In desperation, I had no choice but to call the hotel staff for help. Originally, this was not a matter within the hotel's scope and I didn't have high hopes. Unexpectedly, the lady at the front desk who answered my call did not reject me and enthusiastically helped me find a solution. , Xiao Zhang, another staff member at the front desk, offered to help me try to unlock it. As a result, it didn’t take long for Xiao Zhang to help us solve the difficult problem, which surprised our whole family. After leaving the hotel, the staff cleaning up the room found something we accidentally left behind in the room, and enthusiastically helped us put it away and notified us as soon as possible. The hardware of the hotel is of course important, but we were very moved by the enthusiasm of the hotel staff to try their best to help guests solve their problems and their sense of service to address guests' urgent needs. The trip to Huangshan added more human touch and made us feel more comfortable in this cold winter. warmth. Thank you Xiao Zhang, thank you to the staff at the front desk and guest rooms at Atour, give you a thumbs up! Next time I come to Huangshan, I will definitely choose Atour again!